Newtowne Hyperbarics Contoured Chamber Mattress

Saunum Product Warranty Information

At Saunum, we are committed to delivering high-quality products designed to enhance your sauna experience. Our warranty ensures that Saunum products are free from material and manufacturing defects during the specified warranty period. If a defect occurs within this period due to poor-quality materials or assembly, our recommended repair partners will repair or replace the defective component or device free of charge for both labor and spare parts, subject to the terms and conditions outlined below.

Warranty Terms and Conditions

1. Valid Warranty Claims:
   To process a warranty claim, you must provide a completed installation report.

2. Warranty Coverage Periods:

   • Private Sauna Use: Two (2) years from the date of purchase.
   • Public Sauna Use: One (1) year from the date of purchase.

3. Saunum's Discretion:
   Saunum reserves the right to repair the defective component, replace it, or replace the entire device. Any replaced defective components remain the property of Saunum.

Warranty Exclusions

The warranty does not cover the following:

1. Routine maintenance, cleaning, and replacement of components due to normal wear and tear.
2. Adapting or modifying the device for uses not specified in the operating instructions.
3. Risks associated with transportation.
4. Damage caused by misuse or improper handling of the device.
5. Damage resulting from improper installation.
6. Repairs conducted by parties other than Saunum's recommended repair or maintenance partners.
7. External factors, such as accidents, lightning, water, fire, improper ventilation, or other uncontrollable circumstances.
8. Faults caused by using unapproved stones or salt balls.
9. Damage to heaters and salt balls.

Important Notes

• Professional Installation Required: Sauna climate devices must be connected to the electrical network by a licensed electrician in accordance with applicable regulations.
• User Manual: Please thoroughly read the user manual before using the device and keep it in a safe and accessible place for future reference.
• Recommended Technicians: A list of Saunum's approved installation and maintenance partners is available on our website at www.saunum.com or by contacting us at info@saunum.com.
• Maintenance Instructions: Follow the maintenance guidelines provided in the user manual to ensure the longevity of your Saunum product.

For any warranty-related inquiries or claims, please contact our support team through our website or email us directly. Saunum is here to ensure your satisfaction with our products and services.

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we are committed to supporting your health and fitness journey while ensuring you receive the best value for your purchase. Our 120% Price Match Guarantee sets us apart by matching a lower price and topping it up by an additional 20% of the price difference.

How Our 120% Price Match Guarantee Works:

• 60-Day Window: If you find an identical item at a lower price from an authorized competitor within 60 days of your purchase, we will match it.
• Beyond Matching: We don’t just match the price—we add 20% of the price difference to your refund.
• Currency Consistency: To ensure accuracy and fairness, the price comparison must be in the same currency as your original purchase.

Detailed Terms and Conditions:

• Product Eligibility: The guarantee applies to identical products (from the same manufacturer, model, features, and SKU) from authorized dealers.
• Price Verification: We compare the total verifiable selling price, excluding taxes. Shipping and handling are considered, mainly when RecovAthlete offers free shipping.
• Fairness in Comparison: Our team reviews each price match request to ensure validity.

Exclusions to Note:

• Secondary Market and Used Items: This excludes used, refurbished, or secondary seller listings.
• Non-Public Offers: Excludes dealer, wholesale, contract, or below-cost pricing.
• Market Place Offers: Excludes sales from marketplace offers like Amazon, Walmart, Costco, etc.
• Special Sales Events: Excludes sales, flash sales, closeouts, clearance events, and limited-time promotions.
• Combination with Other Offers: This cannot be combined with other RecovAthlete discounts, promotions, or offers.

Our Ethical Pricing Pledge:

We are committed to ethical pricing and never sell products below cost, ensuring fairness, quality, and long-term customer trust.

Submitting Your Price Match Claim:

1. Gather Evidence: Obtain proof of the competitor’s pricing (advertisement, written quote, or webpage link).
2. Provide Details: Include your contact information, order number, and product specifics.
3. Submit Your Claim: Contact us via our Contact Us page: [RecovAthlete Contact Us].
4. Processing Time: Please allow up to six weeks for refund processing.

Our 120% Price Match Guarantee ensures that shopping with RecovAthlete means consistently securing the best value—guaranteed!

Welcome to RecovAthlete! This Shipping & Returns Policy is part of our Terms of Service, governing your use of our site and purchase of our products. Please read this policy carefully before making a purchase. By placing an order with RecovAthlete, operated by New Age Digital LLC (“we,” “us,” or “our”), you agree to the following terms and conditions.

1. Order Cancellations

1.1 Cancellation within 7 Days: If you cancel your order within seven (7) days of placing it, you will receive a full refund with no fees.

1.2 Cancellation after 7 Days: Orders canceled after the seven-day period will incur a 3.5% charge of the total order amount.

2. General Shipping & Delivery Terms

2.1 Shipping Address Accuracy: Ensure your shipping address is entered correctly at checkout. Once a product is shipped, changes to the delivery address may not be possible. If a reroute or reshipment is required, any additional fees will be charged to you.

2.2 Shipping Charges: We reserve the right to modify shipping and handling charges at any time. You will always have the opportunity to review and approve charges before finalizing your order.

2.3 Shipment Method & Carrier Selection: RecovAthlete will determine the method of shipment, number of shipments, and carrier for your order. Title and risk of loss for the products pass to you upon delivery to your designated address.

2.4 Delivery Estimates: Estimated delivery times are provided as a guideline and may vary due to unforeseen events such as weather conditions or carrier delays. RecovAthlete is not liable for losses or damages arising from delivery delays.

2.5 Tracking Information: Once your order ships, tracking details will be sent to the email address provided. If you are unable to receive the delivery on the scheduled date, you must arrange for someone to accept it on your behalf. Any redelivery, storage, or related fees will be charged to you.

2.6 Delivery Acceptance: Any individual at the provided delivery address who accepts the delivery on your behalf is presumed to be authorized to do so. If you designate another receiver, that individual is subject to the same terms as if you accepted the delivery personally.

3. Delivery Method

3.1 Curbside Delivery: Our default shipping method is curbside delivery, where the product will be dropped off at the curb or another convenient location determined by the carrier.

3.2 Alternative Delivery Methods: If curbside delivery is not feasible due to the location or product size, RecovAthlete may arrange for alternative delivery methods. These include:

• Use of a smaller delivery truck.
• Delivery to a nearby freight depot or terminal for customer pickup.

Any additional costs incurred for alternative delivery methods will be charged to you. Refusal to accept an alternative delivery method will be considered a cancellation under Section 1.

4. Obligations at the Time of Delivery

4.1 Inspection: Upon delivery, inspect all items for damage or missing parts. Mark any issues on the delivery bill of lading and notify the carrier immediately.

4.2 Missing Items: If items are missing, mark them on the delivery bill and contact the carrier to locate them. If unresolved, notify RecovAthlete Customer Support at [Insert Support Email].

4.3 Damaged Products: If any product is damaged, note it on the bill of lading and contact us within seven (7) days of delivery. We may coordinate with the carrier to investigate the issue and, at our discretion, provide replacement parts.

4.4 RecovAthlete’s Obligation: RecovAthlete is not obligated to provide refunds or credits for lost or damaged products unless explicitly stated in this policy.

5. Returns, Exchanges, and Refunds

5.1 Eligibility for Returns: Returns are accepted for defective or unsatisfactory products within thirty (30) days of delivery. To initiate a return, contact our Customer Support team at info@recovathlete.com.

5.2 Return Conditions:

• Products must be returned in their original packaging (e.g., wooden crates).
• Returns without prior written authorization will not be accepted.
• RecovAthlete may require photographic evidence or return of the product before issuing a refund or replacement.

5.3 Refunds and Credits:

• If the return is accepted, we may issue a partial or full refund, or a credit, less shipping and handling fees.
• Refunds will be processed using the original payment method.

5.4 Non-Compliance: Returns that do not comply with these conditions are ineligible for refunds or credits.

6. Additional Information

For more details on related policies, please visit:

• Privacy Policy
• Warranty Policy
• Terms of Service

Contact Us

For questions or assistance with shipping, returns, or any other inquiries, please contact:

RecovAthlete
New Age Digital LLC
Email: info@recovathlete.com.

Thank you for choosing RecovAthlete. We are committed to providing you with high-quality products and exceptional service.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to info@recovathlete.com and we will process an insurance claim on your behalf.

Learn more about our return policy

Your Trusted Source for Recovery, Wellness, and Fitness Solutions

At RecovAthlete, we empower athletes, wellness enthusiasts, and businesses with innovative tools to enhance recovery, optimize performance, and promote overall health. With our extensive product range, expert guidance, and unmatched customer service, we make it easy to build a tailored recovery and wellness routine.

Explore Our Premium Product Range

We specialize in a diverse range of recovery and wellness equipment for homes, gyms, spas, and wellness centers, including:

• Pilates Equipment: Strengthen and tone with high-performance reformers and accessories.
• Saunas: Experience relaxation and detoxification with advanced infrared and traditional saunas.
• Massage Chairs: Indulge in luxurious comfort and targeted muscle recovery.
• Vibration Machines: Boost circulation, flexibility, and recovery.
• Ice Baths/Cold Plunges: Reduce inflammation and recover faster with cold therapy.
• Hyperbaric Chambers: Improve oxygen levels to speed up healing and recovery.
• Halotherapy: Enhance respiratory health with state-of-the-art salt therapy equipment.
• Red Light Therapy: Rejuvenate your body and reduce inflammation with innovative light therapy devices.
• Sound Therapy: Achieve mental clarity and deep relaxation with advanced sound healing systems.
• Hot Tubs & Spa Equipment: Create a wellness oasis with premium hot tubs and spa essentials.

Customizable Wellness Solutions

Combine Products to Meet Your Therapy Needs

Our extensive product range allows you to create personalized recovery routines to meet your unique goals.

Popular Therapy Combinations:

• Cold Plunge + Sauna: Pair cold therapy with detoxifying heat for enhanced recovery.
• Hyperbaric Chamber + Red Light Therapy: Combine oxygen and light therapies for powerful rejuvenation.
• Sound Therapy + Massage Chair: Relax your mind and body with synchronized sound and muscle therapy.

Our team is here to help you design the perfect combination for optimal results.

Commercial Financing Options

We understand the importance of affordability, especially for businesses investing in premium recovery equipment. That's why we offer commercial financing options through multiple trusted vendors, giving you high chances of approval and flexible terms to suit your budget.

Why Choose Commercial Financing with RecovAthlete?

• Easy Application Process: Quick and hassle-free financing setup.
• High Approval Rates: We work with multiple vendors to increase your chances of acceptance.
• Flexible Terms: Tailored payment plans to fit your business needs.

Whether you're equipping a gym, spa, or wellness center, our financing options make it easy to invest in top-quality equipment without upfront financial strain.

Transparent Shipping and Pricing

Free Shipping on Most Products

We offer free shipping on most products, and for items that incur shipping charges, all costs are displayed on the product pages. With RecovAthlete, there are no hidden costs, so that you can shop with confidence.

Unmatched Confidence with Our 120% Price Match Guarantee

Our 120% Price Match Guarantee ensures you always receive the best deal when you shop with us.

How It Works:

1. 60-Day Price Match: If you find the same product at a lower price within 60 days of your purchase, we'll match it.
2. Beyond Matching: We'll also give you 20% of the competitor's price.
3. Fair Comparison: This applies to identical products from authorized dealers in the same currency.

Please find out detailed Price Match Policy ( click here ) to know about all exclusions.

To submit your price match claim, visit our Contact Us page with the competitor's ad or quote, and we'll handle the rest.

Why Our Customers Choose RecovAthlete

1. Hassle-Free Shopping Experience

Finding the right equipment is easy with RecovAthlete:

1. Share your goals and preferences.
2. Receive tailored recommendations from our expert team.
3. Place your order securely online or by contacting us directly.
4. No Hidden Costs

We believe in transparency. All shipping charges (if applicable) are mentioned on the product pages, and most products include free shipping, so you'll never encounter unexpected costs.

1. Exclusive Bonuses

Many of our products come with valuable extras:

• Free Accessories: Enjoy add-ons like protective covers, fire rocks, or starter kits.
• Special Discounts: Get exclusive deals on complementary items if bonuses aren't included.

1. Flexible Financing Options

For individuals, we offer 0% financing for up to 6 months through ShoPay, making it easy to invest in your health without financial strain. Learn more here.

1. World-Class Customer Support

Our team is dedicated to helping you every step of the way, from choosing the right products to post-purchase support. Have questions? We're just a message away.

1. Trusted by Leading Brands

We partner with top manufacturers to ensure the best quality:

• Premium Craftsmanship: Every product is built for durability and performance.
• High Customer Ratings: We only work with brands that meet our strict quality standards.
• Authorized Retailer: Shop confidently, knowing your products are authentic and supported by the manufacturer.

What Our Customers Are Saying

"Customizable Solutions for My Business"

"I purchased a combination of red light therapy beds and saunas for my wellness center, and the RecovAthlete team made it so easy to set up. Their commercial financing options allowed me to get everything I needed without breaking my budget. Truly amazing service!"

"Best Price Guarantee and Amazing Service"

"I saved so much with the 120% Price Match Guarantee on my hyperbaric chamber purchase. The team was incredibly helpful, and the product quality was top-notch. I'll shop here again!"

Why RecovAthlete Stands Out

• Extensive Product Range: From Pilates reformers to hot tubs, we offer various equipment for recovery, wellness, and fitness.
• Customizable Therapy Options: Build a tailored routine with our diverse product combinations.
• Flexible Financing: Choose from personal or commercial financing with high approval rates and flexible terms.
• Transparent Pricing: There are no surprises with free shipping on most products and all costs displayed.
• Exceptional Support: Our team is dedicated to your satisfaction, from purchase to delivery.

Transform Your Recovery and Wellness Journey Today

With RecovAthlete, you're not just purchasing equipment but investing in your health, business, and future. Explore our premium products and discover how we can elevate your recovery and wellness routine.

Contact Us to get started! Click Here