FAQ

Why Would I Buy from RecovAthlete?

RecovAthlete is a premier destination where premium recovery equipment is curated to meet the unique needs of dedicated athletes like yourself. Crafted by a team deeply rooted in professional sports, RecovAthlete is more than a store – it's a commitment to enhancing your well-being and elevating your recovery journey.

Here at RecovAthlete, our dedication to excellence is palpable in every product we present. Each item undergoes rigorous testing and garners the endorsement of our experienced team, ensuring that what you receive is not merely a product but a trusted tool aligned with our unwavering commitment to your performance and recovery.

Rest assured, every purchase is fortified by the comprehensive support of the manufacturer's warranty. Furthermore, we stand firmly behind our products with a seamless 30-day return policy on nearly all items. Your satisfaction is paramount to us – no exceptions.

Navigating your recovery journey is a personal experience, and we're here to guide you every step of the way. Embrace a customer-centric approach that transcends transactions – reach out anytime you have questions or need guidance. Let RecovAthlete be your partner on the path to peak performance. Where recovery meets excellence – that's the promise of RecovAthlete."

Which payment methods do you accept?

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)

  • HSA and FSA Health Savings Cards

  • Google Pay, Apple Pay, and Amazon Pay

  • Affirm Financing/ShopPay. Rates as Low as 0% APR.

How do I know I am getting the Lowest Price Guaranteed?

When you shop at Recovery for Athletes, you can be confident that you're getting the best price guaranteed. We have a rigorous pricing policy that all the brands we work with adhere to. So, rest assured that when you shop with us, you're getting the best possible price. If, by some chance, you find another online store offering a lower price than ours, simply email us at info@recovathlete.com with a link to the same product on the competitor's website. Once we verify the pricing, we'll refund the difference to your original payment, no questions asked.

When will my order ship?

The status of your order will determine the estimated delivery time frame. Our products will either be available as Ships Out Next Business Day, In Stock & Ready to ship, Exclusive Pre-Order, and/or have an estimated ETA listed. Estimated shipping dates will be listed on the product page if they will not be expected to ship within normal processing times. Additionally, the order confirmation you receive via email will also display the expected shipping time frame. 

Ships Out Next Business Day: This time frame can be expected to ship from our warehouse or vendor within 24 hours of the following business day. 

In Stock & Ready to Ship: This time frame can be expected to ship from our warehouse or vendor within 2-5 business days. 

*Certain vendors may exceed this time frame with lead times up to 2 weeks or more.

Exclusive Pre-Orders or ETA Dates: Pre-Orders indicated that the item is currently not in stock, but an allotted amount has been secured from the Vendor with an estimated shipping time frame.

The ETA listed on the product page indicates the estimated time frame that the item will start its shipping process from our warehouse. Once the shipping process has begun, typically orders take 2-5 business days to arrive at the customer.

Do you ship Internationally?

Most of our products are able to be shipped internationally. If you do not live in the US and would like a shipping quote, please contact us and we will prepare a custom quote for you. Please note that any additional import/export taxes and/or customs taxes will be at the expense of the customer (including Canada). RecovAthlete is not responsible for any import/export taxes relating to international shipping and is not responsible for any customs taxes or any other form of tax for an international shipment. There are certain restrictions on some products and those can only be shipped in the USA. Please send us an email at info@recovathlete to check on if your product can be shipped to an international address.

Do you ship to Hawaii, Alaska, and Puerto Rico?

Most of our products are able to be shipped to HI, AK, and PR free of charge. This typically applies to our smaller items such as massagers, foam rollers, EMS machines, etc. However, there are certain restrictions on some larger products that will require an additional shipping charge post purchase. Please send us an email at info@recovathlete to check on your shipping rate to these states to avoid possible restocking fees.

Is there a warranty?

Yes. All of our products are guaranteed to come with the manufacturer warranty. 

Does RecoveAthlete offer install service?

Yes we do. For most of our large fitness products you will find an "In-Home Expert Assembly" option above the "Add To Cart" button on the product page.

Also, please note, if you add Assembly Services to your order, we will schedule your assembly AFTER delivery. Our delivery companies DO NOT do the install. We will schedule your assembly with our certified technicians post-delivery. It is the customer's responsibility to bring the items inside their home/room of choice prior to our technicians arriving.

In regards to Massage Chair purchases that have a "White Glove Option", these will be delivered and installed at the same time.

Do you accept returns?

Yes we do. Please view our We Accept Returns page for more information. You may also check out the product pages for specific details.

What if I want a product you don't have?

We have relationships with over 100 manufacturers in the recovery and PT space, if there is a specific product that we do not advertise, there is still a good chance we can get it for you. Feel free to call us at (866)-861-6317 or email us at info@recovathlete.com

What is your Cancellation Policy?

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before order processing will receive a full refund. Orders canceled after items have shipped or processed will follow our 30 Day Return Policy and will be subject to return shipping costs.

The following products are subject to a 10% cancellation fee regardless of order status due to the custom built nature of the product: BlueCube, Dundalk, OxyNova, and Schiller.

What if my product is damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@recovathlete.com and we will work with the manufacturer in getting it fixed. If you item(s) do arrive damaged, the damage must be reported with 48 hours.

What happens after I place an order?

As soon as you place your order, you will receive an email from info@recovathlete.com with your confirmation details. Please keep this email for your records. After we receive your order we will being preparing your product for shipment. To get the most accurate shipping lead times, please view the product pages for this information.