While we fully believe in every product that we sell, we understand that you might have second thoughts or your product may not be everything you hoped for. For that reason, we offer a 30-day Return Policy for most of our products.
If you decide you want to return an item for any reason within 30 days of receiving your order, just pay for return shipping costs and we will help you process a full refund.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories. "Like New" means that the items you ordered must be unused and not show any visual signs of wear.
This 30-Day policy applies to all products unless listed below.
Brands that are subject to a 20% restocking fee plus return shipping costs are: Basi, Body Solid, HUUM, InBody, Power Plate, Summit-To-Sea, SunRay, and York Barbell products.
Brands that are subject to a 30% restocking fee plus return shipping costs are: Medical Sauna
Products in which all sales are final are: Dynamic Cold Therapy),Elina Pilates, Golden Designs Saunas (Including Dynamic and Maxxus), Hivamat, Merrithew Pilates, Peak Pilates, Power Plate
Click Here to View our 30 Day Hassle-Free Massage Chair Trial Policy
Please note: We do not determine these return policies as they are required by the brands themselves and we are charged these fees as well.
In addition, all nutritional products such as supplements, vitamins, lotions, etc will be final sale as well.
RecovAthlete reserves the right to inspect all return products and may reduce the credit if the product returned is damaged, not in "like new" condition, or incomplete. If shipment is refused or undeliverable, a 20% restocking fee plus return shipping fees will apply.
If an order has already been processed and we are unable to cancel it with the vendor, then your order may be subject to a 5% cancellation fee.
Please view product pages for specific return details. Some manufacturer restrictions may apply.
In the event of damaged or defective products, we will help in getting an exchange processed if permitted under our return policy.
Following receipt of your item(s) and once we ensure the product is in it's full original undamaged condition, we will send you an email confirming your refund.
Should you want to make a return, please email us at info@recovathlete.com with your order number and we will assist you.
Medical Breakthrough/Medical Sauna Return Policy
Once you receive the chair, you have 7 days to use the chair. If you are unhappy with your chair for whatever reason, please call us to request a return merchandise authorization number. You can return the chair within 7 days of receiving it. Please remember that all items for return should be in their original condition and packaging. The original packaging can be purchased for $550 which includes all of the pads and boxes if you do not have it. It is the sole responsibility of the customer to keep the original cartons and packaging. You must also put the chair back in the original packing and strap it on the pallet it came in prior to the freight company picking it up. Customers are responsible for all freight shipping charges and white glove fees, as well as a 25% restocking fee no matter what was offered when you purchase the chair. After receiving the massage chair and inspection, we will issue a refund of the chair. Please note that to be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.
DAMAGES
If you received your product and noticed it was damaged, you must notify us immediately when signing for delivery and send photos to info@recovathlete.com the day of. RecovAthlete will pay for any defective, damaged, or incorrect merchandise you may receive. Items that become damaged after use are non-refundable unless specified under the manufacturers warranty.
CANCELLATION POLICY
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before order processing will receive a full refund. Orders canceled after items have been processed will follow our 30 Day Return Policy and will be subject to return shipping costs.
All orders over $5,000 or multiple order cancellations are subject to a 5% cancellation fee regardless of order status.
The following products are subject to a 10% cancellation fee regardless of order status due to the cost of the product: Dundalk, Elina, Schiller and Summit to Sea.
Due to the manufacturing process, all custom-made items cannot be cancelled or returned.
PLEASE NOTE:
Please note, our 30-day Return Policy is dependent upon our vendors’ return policies. If a product does not support the policy, it will be stated in the product description.