Shipping & Returns


RecovAthlete Shipping Policy

Order Confirmation

Thank you for choosing RecovAthlete. When you place your order, you’ll receive an order confirmation email, which signifies that your order has been successfully entered into our system and that your credit card has been pre-authorized for the purchase. Our team will then promptly reach out to our suppliers to confirm the availability of your items. We will immediately void the pre-authorization if any item is unavailable and notify you via email. Please note that some of our specialized products, such as hyperbaric chambers and cold plunges, are custom-crafted upon your order placement.

Order Shipment

Once your order is confirmed in stock and we’ve processed the payment, we’ll send you tracking information as your order leaves our warehouse. This information will be sent to the email address you used during checkout. If you do not receive tracking details within six business days, please contact us at info@recovathlete.com for assistance.

Backorders

There may be rare instances where a product is temporarily out of stock, and our website hasn’t yet been updated to reflect this. If this occurs, you’ll be notified via email shortly after placing your order. We’ll provide an updated arrival time and suggest alternative products to meet your needs sooner. Please know that arrival times can change due to unexpected supply chain disruptions or manufacturing delays.

If the expected delivery time changes, you can maintain your order, switch to an alternative product, or cancel the order altogether. However, cancellations are impossible once the order for custom-made products like hyperbaric chambers is placed. When back-ordered items are in stock, we will notify you with an estimated shipping date and provide tracking information within 1-3 business days.

Shipping Destinations

RecovAthlete offers free shipping on most orders within the contiguous 48 states. For customers in Alaska, Hawaii, or Puerto Rico, please contact our customer service team for specific shipping information, as these locations may not be included in our free shipping offer.

Shipping Options

To accommodate your specific needs, we offer a variety of shipping methods:

  • Standard Curbside Shipping: Typically provided at no additional cost, with delivery usually within 5-15 days.
  • Threshold Shipping: This service delivers items to a sheltered area, such as a porch or garage, ensuring added convenience.
  • White Glove Delivery: For those who prefer a premium service, this option includes delivery to your room of choice, basic assembly, and removal of all packaging materials, leaving your space clean and ready for use.

Shipping Considerations

We are committed to delivering your order as swiftly as possible. However, estimated shipping times are based on the latest information from our suppliers and logistics partners. They may be subject to change due to unforeseen circumstances such as supply chain interruptions or unexpected demand surges. We value your understanding and patience as we navigate these challenges to serve you better.

Receiving Delivery

  • Inspect the box for any signs of damage before opening it. If you believe there might be any damage to the product inside, please take a photo of the unopened box. This will help us in determine that the shipper was at fault in damaging the delivery. We need to be notified of any damage within 5 days of you reaching your delivery to ensure that it will be fixed at no cost to you.
  • If you refuse delivery of your order you will be assessed a 25% restocking fee plus return and initial shipping charges. Please contact us immediately if your delivery is damaged and mark the receipt document that the shipper gives you with the word “DAMAGED” on it to signify into the shipper’s system that the delivery was damaged.
  • In the rare event that your delivery is damaged, all of our suppliers will work to quickly send replacement parts or even a completely new delivery if the need arises. This is entirely up to the discretion of the manufacturer, but your satisfaction as a customer is the top priority of both Greenhouse Emporium and the manufacturers we represent.

Special Manufacturer-Specific Shipping Policies

Some of our specialized products come with unique shipping requirements:

Harvia

  • Shipping Time: 35-40 days, subject to change due to supply chain issues or high demand.
  • Delivery Details: Special appointment required; curbside delivery only. Items are delivered on a wooden pallet and lowered to ground level. We will contact you before shipping to discuss any potential complications or additional delivery costs.

OxyRevo Hyperbarics

  • Shipping Time: 4 weeks to 2 months, depending on the model.
  • Delivery Details: Curbside delivery is standard. For hard chambers, a forklift is needed to unload the boxes. Shipping times may vary due to unforeseen delays.

Cryomed

  • Shipping Time: 4-6 weeks, with potential variations due to supply chain or demand issues.

Halotherapy Solutions

  • Shipping Time: 1-3 weeks for Halo Red Light Panels; 6-7 weeks for HaloMini & HaloMini Pod.

InfraStar

  • Shipping Time: Ships within a week if in stock; otherwise, manufacturing takes 6-8 weeks.

VACUACTIVUS

  • Shipping Time: Ships within a week if in stock; otherwise, manufacturing takes 6-8 weeks.

Vacustar

  • Shipping Time: Ships within a week if in stock; otherwise, manufacturing takes 6-8 weeks.

LTL Shipping (Large/Oversized Products)

  • Delivery Time: 7-20 business days.
  • Service Details: Free curbside delivery within the Continental US. Customers must be present for delivery; additional fees may apply for rescheduling. It is the customer’s responsibility to inspect the product upon delivery and report any damage or shortages within 3 business days.

International Shipping

  • Responsibility: Customers are responsible for customs clearance fees, duties, and taxes. Specific carriers may be used to minimize extra fees.
  • Shipping Confirmation: Tracking numbers are provided 24-72 hours after shipment.

Scandia, Cryomed, Maya Bath, BenchK, Medical Breakthrough

  • Shipping Times: Vary by product, generally from 3-90 days.
  • Service Options: Vary by product, with free curbside delivery or optional white-glove service available.
  • International Considerations: Customers are responsible for customs duties and taxes.

Please be aware that these estimated shipping times are subject to change due to various factors, including supply chain issues, production delays, and heightened demand for shipping services.

International Shipping

RecovAthlete proudly serves customers worldwide. For international orders, please get in touch with us to receive a customized shipping quote. The customer is responsible for all import/export duties, taxes, and additional customs fees. Contact us at info@recovathlete.com to confirm international shipping availability and get your quote.

Shipping to Hawaii, Alaska, and Puerto Rico

While many of our products ship free to these locations, some larger or heavier items may incur additional shipping charges. To avoid any unexpected fees, please email us at info@recovathlete.com for a shipping quote before placing your order.

Agreement to Terms

By using our site and placing an order, you agree to our shipping policies and terms of use. If you do not agree with any of these terms, please refrain from using our site.