30-DAY RETURN POLICY
We believe in all the products we sell, but we understand that you might have doubts or your product may not meet your expectations. That's why we have a 30-day Return Policy for most of our products. If you decide to return an item for any reason within 30 days of receiving your order, simply cover the return shipping costs and we'll assist you in obtaining a full refund.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories. "Like New" means that the items you ordered must be unused and not show any visual signs of wear.
This 30-Day policy applies to all products unless listed below.
- Brands that are subject to a 20% restocking fee plus return shipping costs are: Basi, ComforTrac, HUUM, Power Plate, Summit-To-Sea
- Brands that are subject to a 30% restocking fee plus return shipping costs are: Ice Barrel, Intelect, Medical Sauna
- Products in which all sales are final are: Elina Pilates, Golden Designs Saunas (Including Dynamic and Maxxus), Lagree Fitness Peak Pilates, Power Plate (Platforms),
- Please note: We do not determine these return policies as they are required by the brands themselves and we are charged these fees as well.
- In addition, all nutritional products such as supplements, vitamins, lotions, etc will be final sale as well.
- RecovAthlete reserves the right to inspect all return products and may reduce the credit if the product returned is damaged, not in "like new" condition, or incomplete. If shipment is refused or undeliverable, a 20% restocking fee plus return shipping fees will apply.
- If an order has already been processed and we are unable to cancel it with the vendor, then your order may be subject to a 5% cancellation fee.
- Please view product pages for specific return details. Some manufacturer restrictions may apply.
- In the event of damaged or defective products, we will help in getting an exchange processed if permitted under our return policy.
- Following receipt of your item(s) and once we ensure the product is in it's full original undamaged condition, we will send you an email confirming your refund.
- Should you want to make a return, please email us at firstname.lastname@example.org with your order number and we will assist you.
Medical Breakthrough/Medical Sauna Return Policy
- Once you receive the chair, you have 7 days to use the chair.
- If you are unhappy with your chair for whatever reason, please call us to request a return merchandise authorization number.
- You can return the chair within 7 days of receiving it.
- Please remember that all items for return should be in their original condition and packaging.
- The original packaging can be purchased for $550 which includes all of the pads and boxes if you do not have it.
- It is the sole responsibility of the customer to keep the original cartons and packaging.
- You must also put the chair back in the original packing and strap it on the pallet it came in prior to the freight company picking it up.
- Customers are responsible for all freight shipping charges and white glove fees, as well as a 25% restocking fee no matter what was offered when you purchase the chair.
- After receiving the massage chair and inspection, we will issue a refund of the chair.
- Please note that to be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.
If you find any damage when inspecting the package(s):
- Note the damage to the driver and make sure you have it in writing on the Bill of Lading and delivery paperwork. Take clear pictures/video of all boxes, the damage, and the Bill of Lading, and email it to us.
- Call us immediately, we will make sure your replacement pieces will ship as soon as possible.
- DO NOT accept the damaged box, send it back with the driver. Please keep the boxes which are in good condition.
- Any damage must be reported within five calendar days of the delivery date, due to carrier insurance regulations and rules. Any damage report outside of this time frame is subjected to refusal.
- If the damage is cosmetic only, we reserve the right to repair the product/part as new with a new part or professional assistance.
- If we processed an insurance claim for damage with the carrier/manufacturer, we will be able to process refunds/replacements without waiting for the claim decision (which can take some time).
- When processing an insurance claim for damage, you agree to hold onto the damaged item(s) and the original box/carton the item(s) came in until the claim is closed with a final decision.
- Refusal to warehouse the damaged item(s) and the original box/carton, means that we won’t be able to process the insurance claim and/or process refunds/replacements.
If you want to cancel an order, please email or call our customer service team right away to avoid paying for return shipping. If we receive your cancellation before processing the order, you will get a full refund. If you cancel after we have processed the items, our 30 Day Return Policy will apply, and you will need to pay for return shipping.
- Your satisfaction is important to us, and we want to ensure you are happy with your order.
- Kindly note that not all manufacturers accept returns, and not all products are eligible for return.
- Before placing the order, please carefully review the product information.
- If your item is shipped via freight carrier, it will be insured against any damage that may occur during shipment.
- Most Orders over $5,000 are subject to a 5% cancellation fee.
- Following products have a 10% cancellation fee : Dundalk, Elina, Schiller, and Summit to Sea.
- Custom-made items cannot be canceled or returned due to the manufacturing process.
- As long as you comply with our shipping and receiving policy, we will promptly process a replacement at no charge.
Please note, our 30-day Return Policy is dependent upon our vendors’ return policies. If a product does not support the policy, it will be stated in the product description.
For more information on Shipping & Returns see our FAQ page.