Shipping & Returns

Our Shipping & Returns Policy applies to all products and orders on our website. It aims to protect our customers and our business, ensuring a convenient buying experience. We encourage you to read and familiarize yourself with all our policies.

Acknowledgment and Agreement

By placing an order on our website, you confirm that you have read, understood, and agreed to our Shipping & Returns Policy, Terms of Service, and Privacy Policy.

Order Confirmation

  • Confirmation Email: Upon placing your order, you'll receive a confirmation email, indicating we've received your order and pre-authorized your credit card.
  • Stock Availability: If your item(s) is ready for immediate shipment, we'll process the charges and proceed with shipping. For backordered or out-of-stock items, we'll contact you to decide if you wish to wait.
  • Order Accuracy: It’s crucial to review your order confirmation email to ensure all product details are correct.

Customer Responsibilities Before Ordering

Ensure the item(s) can fit the intended space and can be moved through doors, corridors, and staircases in its packaging. Returns due to sizing issues are the customer’s responsibility (applicable only for returnable products).

Shipping Information

  • Shipping Times: In-stock items typically ship within 3-5 business days. Custom-made products might take up to 2 weeks before shipping.
  • Lead Times: Shipping times may extend during holidays, rush periods, or due to supplier backlogs. We will inform you via email for your permission to proceed in such cases.
  • Delivery Estimates: Delivery times vary and are not guaranteed. Details can be found on each product page.
  • Shipping Restrictions: We ship within the USA, excluding PO Boxes, military addresses, Hawaii, Puerto Rico, Alaska.
  • Address Changes: Once an order has shipped, address changes are not permitted. Returns due to address changes will incur fees as per our policy.
  • Freight Shipping: Some products require insured freight shipping, which differs from standard ground shipping. All shipments are delivered curbside by default.

Tracking Your Order

  • Tracking Information: Within 24 hours of dispatch, we'll send tracking details to your email. If you don't receive this information within the estimated shipping time, please contact us.
  • Troubleshooting: Check your spam/junk folders for the email. For tracking issues, contact the carrier directly with the provided information.

Deliveries

  • Freight Carrier Deliveries: These require scheduling a delivery appointment. It’s the customer's responsibility to schedule this with the carrier.
  • Appointment Flexibility: Appointments are subject to change and not guaranteed. We recommend proactive communication with the carrier.
  • Cancellation Policy: Cancellations due to delivery issues are not accepted. We rely on the freight company to resolve any shipping issues.
  • Adult Presence Required: Someone over 18 must be present to receive the shipment and sign the Bill of Lading.

Receiving Freight Shipments

Important Guidelines

  • Box Count: Verify you have all boxes as per the bill of lading. Report any discrepancies immediately.
  • Inspect for Damage: Check for visible damage before accepting delivery. Note any damage on the Bill of Lading.
  • Liability: Failing to report damage at the time of delivery waives your right to file shipping insurance claims.

Cancellation Policy

To cancel an order, contact our customer service immediately to avoid return fees. Cancellations before processing receive a full refund. Orders canceled post-processing follow our 30-Day Return Policy, incurring return shipping costs. Products like BlueCube, Dundalk, OxyNova, and Schiller have a 10% cancellation fee.

General Return Guidelines

  • 30-Day Return Window: You may return most items within 30 days, provided you cover the return shipping costs. Items should be in "Like New" condition and include original packaging for a full refund.
  • Restocking Fees: Select brands require a restocking fee in addition to return shipping costs.
  • Non-Returnable Items: Certain products, such as nutritional items, are non-returnable.
  • Damaged or Defective Products: We provide assistance for exchanges in cases of damage or defects.
  • Refund Confirmation: After we receive and inspect your item(s), we will confirm your refund via email.

Specific Brand Policies

  • Medical Breakthrough/Medical Sauna:
    • 7-Day Trial: Returns accepted within 7 days post-receipt.
    • Return Requirements: Items must be in original condition and packaging. Customers are responsible for all shipping costs and a 25% restocking fee.
  • Game Ready:
    • 30-Day Return on New/Unused Items: Subject to a 20% restocking fee and return shipping costs.
    • Defective Products: Covered under our general 30-day return policy.
  • NOHrD/WaterRower:
    • No Returns Due to Customization: Return is not possible due to the bespoke nature of these products.
    • Damages: Must be reported with photographic evidence on delivery.

Please find our detailed returns policies here

Installation and Color Disclaimers

  • Professional Installation: Available for an additional fee, performed by external parties. We are not liable for any installation-related damages.
  • Color Variations: Actual product colors may vary from online images. We suggest requesting a color sample before purchase. Returns based on color differences are not accepted.

Legal and Miscellaneous Notes

  • Manufacturer’s Policy: In cases of policy omission, the manufacturer's policy will apply.
  • Cancellation Policy: Orders can be canceled via email or phone. Refunds for cancellations before processing; post-processing cancellations follow our 30-Day Return Policy.
  • High-Value Orders: Orders above $5,000 or multiple cancellations may incur a 5% cancellation fee.

Note: Our return policies are influenced by the brands' own policies. Details on exceptions are listed on product pages. In all return cases, RecoAthlete reserves the right to inspect returned products and adjust credits based on the condition of the returned items.

For detailed information on our Shipping & Returns policies, please refer to our FAQ page. If you wish to initiate a return or have questions, please contact us at info@recovathlete.com.