Shipping & Returns

Please Read This First

Our Shipping & Returns Policy applies to all products on our website and all orders placed on our website. It was created to protect our customers and our business, and to make your buying experience as easy and convenient as possible.
Please read all our policies carefully and make yourself familiar with them.

By placing an order on our website you acknowledge that you have read, understood, and agreed with our Shipping & Returns Policy, Terms of Service, and Privacy Policy.

Order Confirmation

  • As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
  • If your item(s) is available for immediate shipment, we will process the charges and submit the order for shipment.
  • If your item(s) is on backorder or out of stock, we will reach out to you via email and void the pre-authorization in case you don’t want to keep your order until the item(s) become available.

It is a customer's responsibility to review the order confirmation email carefully and ensure the products, sizes, colors, and other options chosen are correct.

Before placing the order, it is the customer’s responsibility to check that the item(s) can fit the desired space and travel through doors, corridors, and staircases in its packaging. Any returns as a result of sizing issues will be the customer’s responsibility (returnable products only).

Shipping Information

  • If the item(s) you ordered is in stock and ready to ship, it will ship within 3-5 business days( for most products) from the date the order was placed with no guarantees. Note that some products are made to order and can take 2 weeks before it's shipped. 
  • Shipping lead times may be longer than usual during holiday/rush periods, or supplier's warehouse backlogs. In this situation, we will notify you via email to obtain your permission to proceed with the order.
  • The estimated delivery time of each item(s) on our website is different and can be found on each product page.
  • Estimated delivery times are not a guarantee and are subject to change.
  • Items that are made-to-order or custom can take longer to be delivered.
  • Currently, we only ship within the USA, to the lower 48 states, and we do not ship to PO Boxes, Freight forwarders, Military addresses, Hawaii, Puerto Rico, and Alaska.
  • Once your order has shipped, changing the delivery address is not permitted.
  • Any returns due to that reason will be treated as a regular returns with return fees applied per our returns policy (returnable products only).
  • Some of our products ship via fully insured freight shipping that is different from ground shipping.
  • By default, all ground and freight shipments will be delivered with curbside delivery. This means that the truck driver will deliver the shipment roadside or to the end of the driveway/curb. In some cases, adding a lift-gate service won't be possible, or the item(s) will be too large for a lift-gate due to the size of the package.
  • The driver has the right to refuse to use the lift gate if he/she doesn't feel safe using it. In this case, it's the customer's responsibility to help the driver offload the package from the truck.
  • Please be prepared that when delivering the shipment to your home or business, it is your responsibility to transfer the package(s) from the truck to your garage, home, or wherever you might want to store the package and assemble the product.

Track Your Order

  • Within 24 hours of your order leaving the warehouse, we will send you tracking information to the email address you provided when checking out.
  • If you do not receive the tracking information from us within the estimated shipping time of your order, try to search your email for the order number received with the order confirmation email. Emails can sometimes end up in spam/junk or other email folders.
  • Please feel free to contact us if you do not receive the tracking information.
  • The shipping confirmation email will include the carrier website link and the tracking number.
  • If you are not able to track the shipment using their website, look for the carrier phone number on their website, call them, and provide the tracking information to track your shipment. They should be able to provide you with the most updated information about your shipment.


  • We always do our best to ensure fast processing and delivery of all orders.
  • All orders that are shipped via freight carriers require the customer to schedule a delivery appointment.
  • Once your package arrives at your local station, the freight carrier will call the phone number provided with the order to schedule a delivery appointment.
  • It is the customers’ responsibility to schedule the delivery appointment with the carrier.
  • The carrier will provide their available slots for delivery and you can choose an available date and time.
  • We highly recommend that you keep track of your delivery and be proactive by calling the carrier to schedule the delivery appointment.
  • Delivery appointments are not a guarantee and are subject to change by the carrier due to different reasons.
  • We understand this is an inconvenient situation, however, cancellations due to this reason are not acceptable.
  • Freight delays and package losses can happen with any freight carrier from any company across any state and unfortunately, our company doesn’t have control over it.
  • You agree to allow the freight company to rectify the issue and deliver your package when possible.
  • If you wish to cancel the order due to freight delay/losses/issues without giving the freight carrier time to rectify the issue and deliver your package, it will be considered a regular cancellation request and you will be responsible for the shipping costs and paying restocking fees.
  • An adult over the age of 18 must be present at the time of delivery to receive the shipment and sign the Bill of Lading.

How to Receive a Freight Shipment - VERY IMPORTANT

All orders placed on our website are subject to our shipping & receiving guidelines. Those guidelines can be found on this page, and will also be emailed to you once your order has shipped.

Please read this carefully. If you do not report product damage according to the proper protocol you waive your liability to file shipping insurance claims and our company will not be responsible for damages or filing concealed damage.

If your product is damaged in transit, as long as you follow our receiving instructions we will be able to send out the replacement parts immediately.

Here's how to properly receive your shipment:


Inspect all boxes and make sure you have the exact number of boxes included with this order. Check the bill of lading from the delivery company to make sure you have all your boxes. Report any missing boxes to the driver and NOTE THAT ON THE BILL OF LADING. Get it in writing!


Next, inspect all the boxes for anything that looks like damage. A punctured or smashed box, open it and make sure that there is no damage. In the event of damage, you must report it to the driver and NOTE THAT ON THE BILL OF LADING. If you do not note the damage on the bill of lading you are confirming that you received the goods in a new condition and you release our company and the shipping company from any liability on the shipment.

To be clear – if you sign the bill of lading without notes, you cannot claim damage afterward. Our company is not responsible for shipping damage discovered after signing the bill of lading without notes. It will be the customer’s responsibility to pay for any replacement parts. Manufacturer defects are not the same as concealed damage and will be covered under the product(s) warranty.


Please, for the sanity of all parties involved, follow our shipping receiving instructions to ensure the smooth delivery of your products.

We Accept Returns


We believe in all the products we sell, but we understand that you might have doubts or your product may not meet your expectations. That's why we have a 30-day Return Policy for most of our products. If you decide to return an item for any reason within 30 days of receiving your order, simply cover the return shipping costs and we'll assist you in obtaining a full refund.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories. "Like New" means that the items you ordered must be unused and not show any visual signs of wear.

This 30-Day policy applies to all products unless listed below.

  • Brands that are subject to a 20% restocking fee plus return shipping costs are: Basi, ComforTrac, HUUM, Power Plate, Summit-To-Sea
  • Brands that are subject to a 30% restocking fee plus return shipping costs are: Ice Barrel, Intelect, Medical Sauna
  • Products in which all sales are final are: Elina Pilates, Golden Designs Saunas (Including Dynamic and Maxxus), Lagree Fitness Peak Pilates, Power Plate (Platforms), 
  • Please note: We do not determine these return policies as they are required by the brands themselves and we are charged these fees as well.
  • In addition, all nutritional products such as supplements, vitamins, lotions, etc will be final sale as well.
  • RecovAthlete reserves the right to inspect all return products and may reduce the credit if the product returned is damaged, not in "like new" condition, or incomplete. If shipment is refused or undeliverable, a 20% restocking fee plus return shipping fees will apply.
  • If an order has already been processed and we are unable to cancel it with the vendor, then your order may be subject to a 5% cancellation fee. 
  • Please view product pages for specific return details. Some manufacturer restrictions may apply. 
  • In the event of damaged or defective products, we will help in getting an exchange processed if permitted under our return policy.
  • Following receipt of your item(s) and once we ensure the product is in it's full original undamaged condition, we will send you an email confirming your refund. 
  • Should you want to make a return, please email us at with your order number and we will assist you.  

Click Here to View our 30 Day Hassle-Free Massage Chair Trial Policy

Medical Breakthrough/Medical Sauna Return Policy

  • Once you receive the chair, you have 7 days to use the chair.
  • If you are unhappy with your chair for whatever reason, please call us to request a return merchandise authorization number.
  • You can return the chair within 7 days of receiving it.
  • Please remember that all items for return should be in their original condition and packaging.
  • The original packaging can be purchased for $550 which includes all of the pads and boxes if you do not have it.
  • It is the sole responsibility of the customer to keep the original cartons and packaging.
  • You must also put the chair back in the original packing and strap it on the pallet it came in prior to the freight company picking it up.
  • Customers are responsible for all freight shipping charges and white glove fees, as well as a 25% restocking fee no matter what was offered when you purchase the chair.
  • After receiving the massage chair and inspection, we will issue a refund of the chair.
  • Please note that to be eligible for return, items must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.


If you find any damage when inspecting the package(s):

  1. Note the damage to the driver and make sure you have it in writing on the Bill of Lading and delivery paperwork. Take clear pictures/video of all boxes, the damage, and the Bill of Lading, and email it to us.
  2. Call us immediately, we will make sure your replacement pieces will ship as soon as possible.
  3. DO NOT accept the damaged box, send it back with the driver. Please keep the boxes which are in good condition.
  4. Any damage must be reported within five calendar days of the delivery date, due to carrier insurance regulations and rules. Any damage report outside of this time frame is subjected to refusal.
  5. If the damage is cosmetic only, we reserve the right to repair the product/part as new with a new part or professional assistance.
  6. If we processed an insurance claim for damage with the carrier/manufacturer, we will be able to process refunds/replacements without waiting for the claim decision (which can take some time).
  7. When processing an insurance claim for damage, you agree to hold onto the damaged item(s) and the original box/carton the item(s) came in until the claim is closed with a final decision.
  8. Refusal to warehouse the damaged item(s) and the original box/carton, means that we won’t be able to process the insurance claim and/or process refunds/replacements.
This is a required procedure with all shipping carriers when processing insurance claims.

If you want to cancel an order, please email or call our customer service team right away to avoid paying for return shipping. If we receive your cancellation before processing the order, you will get a full refund. If you cancel after we have processed the items, our 30 Day Return Policy will apply, and you will need to pay for return shipping.

  • Your satisfaction is important to us, and we want to ensure you are happy with your order.
  • Kindly note that not all manufacturers accept returns, and not all products are eligible for return.
  • Before placing the order, please carefully review the product information. 
  • If your item is shipped via freight carrier, it will be insured against any damage that may occur during shipment.
  • Most Orders over $5,000 are subject to a 5% cancellation fee.
  • Following products have a 10% cancellation fee : Dundalk, Elina, Schiller, and Summit to Sea.
  • Custom-made items cannot be canceled or returned due to the manufacturing process.
  • As long as you comply with our shipping and receiving policy, we will promptly process a replacement at no charge.


Please note, our 30-day Return Policy is dependent upon our vendors’ return policies. If a product does not support the policy, it will be stated in the product description. 

For more information on Shipping & Returns see our FAQ page.

Professional Installation

  • In addition to the default ground and curbside delivery, we offer professional installation services for some of our products for an extra charge.
  • These services can be purchased from the product pages or using our professional installation page.
  • Professional installation prices are calculated per item. For orders with multiple items, these services need to be purchased per item.
  • Please keep in mind that your order will still be delivered curbside. It is your responsibility to transfer the package(s) from the curb/truck to your garage, home, or wherever you might want to store the package
  • Once your order has been delivered and inspected properly in accordance with our receiving instructions, and you are 100% sure that all the parts inside the boxes are in a new condition and ready to be installed, you will need to contact us and provide us with an available date and time to book the installation. We will then look for available installers in your area and will let you know once we find one.
  • Once the installation is completed, the installation team will take a few pictures.
  • Should you have any remarks/notes, please let them know and note that on the installation receipt.
  • Once you sign the installation receipt without any remarks/notes, you are confirming that the service has been completed and your item(s) is in good condition.
  • Debris and trash removal are not included with these services.
  • The professional installation services will be performed by third-party companies and not by our company.
  • Our company is not responsible for any losses, damages, issues, and inconvenience caused by the installers and/or movers.
  • Any damage caused by the installers and/or movers will be covered by the insurance of the companies providing those services.
  • In rare situations where item(s) got damaged by the installers and/or movers, our company will fill out the insurance claim on your behalf and do our very best to resolve the issue as soon as possible.
  • In a situation where you purchased the installation service but it needs to be canceled, we will process your order and we won't charge you for these services.
  • Any additional charges for the installation services will be paid by the customer. We will notify you of installation availability and final charges upon receiving your order.

Our company reserves the right to cancel or change the professional installation cost due to the following reasons:

  1. The room is located on a higher floor or a basement with turns and stairs
  2. The delivery address is located in a remote area with limited installers' availability
  3. The distance from the curb to the room is considered long-distance

Color Disclaimer

  • Due to the many variations in monitors and browsers, the color of products may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee our online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the color of the actual product.
  • We have made every effort to display as accurately as possible the colors and images of the products we carry and that appear on the website, but cannot guarantee that what you see is an exact representation.
  • If you need the color to be exact, it is highly recommended that you request a sample from us, before placing an order. We will ship you one if samples for the color are available.
  • We don’t accept returns based on colors for any of our products.

Legal Disclaimer

  • For any policy omission or clarification, the individual manufacturer policy will apply without exception.
  • As policies are multi-faceted and constantly evolve, the customer (you) and retailer (us) agree to defer to the manufacturer's shipping & returns policy in these instances.