Shipping & Returns Policy
A note about our suppliers: RecovAthlete partners with multiple specialized manufacturers. Each supplier has their own shipping timelines and return policies. You'll find supplier-specific details on each product page. The policies below cover our general standards.
Order Confirmation
After you place your order, you'll get a confirmation email. This means your order is in our system and your card has been pre-authorized.
Our team then confirms availability with the supplier. If an item is unavailable, we'll void the pre-authorization and email you right away.
Many of our products (hyperbaric chambers, cold plunges, and other specialized equipment) are custom-built after you order. These items cannot be cancelled once production begins.
Order Shipment
Once your order is confirmed in stock and payment is processed, you'll receive tracking info at the email address you used at checkout. If you don't receive tracking within six business days, email us at info@recovathlete.com.
Backorders
In rare cases, a product may go out of stock before our site updates. If this happens, we'll email you with an updated arrival estimate and suggest alternatives.
Your options if an item is backordered:
- Keep your order and wait for restocking
- Switch to an alternative product
- Cancel for a full refund (not available for custom-made items already in production)
When backordered items are back in stock, we'll notify you with a shipping estimate and send tracking within 1-3 business days.
Shipping Destinations
Continental US (48 states): Free shipping on most orders.
Alaska, Hawaii, and Puerto Rico: Many products ship free, but larger or heavier items may carry additional charges. Email us at info@recovathlete.com for a quote before ordering.
International: We ship worldwide. Contact us for a custom shipping quote. You're responsible for all import duties, taxes, and customs fees. Email info@recovathlete.com to confirm availability and pricing.
Shipping Options
-
Standard Curbside Shipping: Free on most orders. Delivery typically within 5-15 business days.
-
Threshold Shipping: Delivery to a covered area like your porch or garage.
-
White Glove Delivery: Delivery to your room of choice, basic assembly, and full packaging removal. Available for select products at an additional cost.
Estimated shipping times come from our suppliers and logistics partners. They may shift due to supply chain delays, production timelines, or demand surges.
Receiving Your Delivery
Before you open the box:
- Inspect the packaging for any visible damage.
- If you see damage, photograph the unopened box before opening it.
- Mark "DAMAGED" on the delivery receipt the driver gives you.
- Contact us within 5 days of delivery so we can resolve the issue at no cost to you.
If your delivery arrives damaged, our suppliers will send replacement parts or a full replacement unit. Resolution is at the manufacturer's discretion, but your satisfaction is our top priority.
Refused deliveries: If you refuse delivery, a 25% restocking fee applies, plus return and original shipping charges. Contact us before refusing so we can help resolve the issue.
LTL Shipping (Large and Oversized Products)
- Delivery within 7-20 business days
- Free curbside delivery in the Continental US
- You must be present for delivery. Rescheduling fees may apply.
- Inspect the product on arrival. Report damage or shortages within 3 business days.
Manufacturer Shipping Timelines
Below are general estimates. Check individual product pages for the most current timelines.
| Manufacturer |
Estimated Shipping Time |
Notes |
| Harvia |
35-40 days |
Appointment required. Curbside only, delivered on wooden pallet. |
| OxyRevo Hyperbarics |
4 weeks to 2 months |
Curbside delivery. Hard chambers require a forklift for unloading. |
| Cryomed |
4-6 weeks |
|
| Halotherapy Solutions |
1-3 weeks (Halo Red Light Panels); 6-7 weeks (HaloMini & HaloMini Pod) |
|
| InfraStar |
Within 1 week (in stock); 6-8 weeks (made to order) |
|
| Vacuactivus |
Within 1 week (in stock); 6-8 weeks (made to order) |
|
| Vacustar |
Within 1 week (in stock); 6-8 weeks (made to order) |
|
| Scandia, Maya Bath, BenchK, Medical Breakthrough |
3-90 days (varies by product) |
Free curbside or optional white glove. International buyers responsible for duties/taxes. |
All timelines are estimates and may change due to production delays, supply chain disruptions, or high demand.
Returns & Refunds
Supplier-specific return policies apply. Because we work with multiple manufacturers, return windows, restocking fees, and eligibility vary by product. Always check the product page for the exact return terms before purchasing.
General Return Guidelines
- Contact us at info@recovathlete.com before returning any item. Do not ship anything back without prior authorization.
- Custom-built products (hyperbaric chambers, cold plunges, and other made-to-order items) are non-returnable once production has started.
- Items must be in original, unused condition with all packaging and accessories.
- Restocking fees may apply depending on the product and supplier.
- Return shipping costs are the buyer's responsibility unless the item arrived damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 5 days of delivery with photos of the damage. We'll work with the manufacturer to send replacement parts or a full replacement at no cost to you.
Cancellations
You can cancel most orders before they ship. Once an item ships or production begins on a custom order, cancellation is no longer possible. A 25% restocking fee plus shipping charges may apply to cancellations that require recalling a shipment.
By placing an order on RecovAthlete.com, you agree to these shipping and return policies. Questions? Reach us at info@recovathlete.com.
