Warranty

Warranty Coverage

Every product we sell is backed by the manufacturer's warranty. Here's a quick overview by category. For full details, check the warranty tab on each product page.

Pilates Gym Equipment Massage Chairs Saunas Hyperbaric Red Light Cold Plunge Vibration Salt Therapy
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Have a warranty question? Email us or call 866-861-6317. We coordinate directly with the manufacturer on your behalf.

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This page is a summary. You'll find the complete warranty terms, claim process, and exclusions on each product page under the "Warranty" tab.

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All warranties apply to the original purchaser only and cover manufacturing defects. Wear and tear, misuse, unauthorized repairs, and shipping damage are excluded across all brands. Keep your proof of purchase.

Pilates Equipment
Reformers, Cadillacs, Chairs, Barrels, Towers
Brand Frame Components Upholstery
Merrithew Lifetime* 1–2 Yrs 90 Days
Peak Pilates Lifetime* 1–2 Yrs 60–90 Days
Elina Pilates Lifetime* 1–2 Yrs 90 Days
BASI Systems 10 Yrs 2 Yrs 90 Days
Sculptformer 10 Yrs See product page
Total Gym 5 Yrs 1–2 Yrs 90 Days
Sportline 2 Yrs 2 Yrs See product page
Private Pilates 2 Yrs 2 Yrs 2 Yrs
Lagree Fitness 1 Yr 1 Yr 1 Yr
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Merrithew / STOTT PilatesSPX Max, V2 Max, MPX, At-Home, Cadillacs, Chairs
Product Frame Components Upholstery
Pro/Rehab Reformers Lifetime 2 Yrs 90 Days
MPX Reformers 10 Yrs 2 Yrs 90 Days
At-Home Reformers Lifetime* 2 Yrs 90 Days
Cadillac / Wall Unit Lifetime 2 Yrs 90 Days
Key Notes
  • *At-Home warranty void if used commercially
  • Change springs every 2 years on spring-loaded equipment or warranty may void
  • Report shipping damage on carrier waybill at delivery
How to File a ClaimContact support@recovathlete.com or Merrithew customer care directly.
Peak PilatesStudio Line, Metal Line, MVe, fit Reformer
Studio Line: Reformers, Cadillacs, Total Workout System
Frame
Lifetime
Springs / Mechanical
1 Year
Barrels, Chairs, Wall Systems
Frame
10 Years
Springs / Mechanical
1 Year
Metal Line (PilateSystem)
Frame / Rails / Tower
5 Years
Other Components
2 Years
MVe & fit Lines
Frame
2 Years
Other Components
1 Year

Upholstery/ropes/straps: 60–90 days across all lines

How to File a ClaimCall Mad Dogg Athletics at 800-847-7746. Need proof of purchase + RMA number. Report shipping damage within 48 hours.
Elina PilatesReformers, Chairs, Barrels, Towers, Wall Units
Frame (all equipment)
Lifetime*
*At-Home void if used commercially
Components
2 Years
Upholstery
90 Days
Straps / Spring Clips
1 Year
Key Notes
  • Change springs every 2 years or warranty may void
  • Report shipping damage within 48 hours on carrier waybill
How to File a ClaimContact usa@elinapilates.com.
BASI SystemsReformers, Chairs, Barrels, Wall Units, Ped-A-Pul
Frame & Structure
10 Years
Springs & Mechanical
2 Years
Upholstery / Ropes
90 Days
Transferable?
No
How to File a ClaimEmail info@thepilatesmachine.com for a Return Authorization (RA) number.
Sculptformer (The Core Collab)Commercial Lagree-style + Pilates Machine
Frame
10 Years
Returns
30 Days
Unused, new condition
How to File a ClaimContact support@recovathlete.com or call 866-861-6317.
Total GymRS Encompass PowerTower
Frame
5 Years
Motor
2 Years
Parts & Upholstery
1 Year
Foam & Rubber
90 Days
How to File a ClaimContact support@recovathlete.com.
Private PilatesAll Equipment
All Equipment
2 Years
Remedy
Repair or Replace
  • Report defects within 8 days of delivery
  • Sign shipments "I accept with reservation"
How to File a ClaimContact support@recovathlete.com. We coordinate with Private Pilates.
Lagree FitnessMegaformer, Mega Pro, Supra, EVO, Microformer
All Components
1 Year
From date of receipt
Returns
All Sales Final
What Voids It
  • Using for anything other than Lagree Fitness Method
  • Mixing with other training methods
  • Separately purchased accessories not covered
How to File a ClaimContact support@recovathlete.com. We coordinate with Maximum Fitness, Inc.
Gym Equipment
Home Gyms, Power Racks, Functional Trainers, Benches
Brand Use Frame Parts Wear Items
Body-Solid In-Home Lifetime Lifetime Lifetime
Body-Solid Light Commercial Lifetime 3 Yrs 1 Yr
Body-Solid Full Commercial Lifetime 3 Yrs 1 Yr
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Body-SolidHome Gyms, Power Racks, Functional Trainers, Benches, Free Weights
In-Home Use (Body-Solid Lifetime)
Frame & Welds
Lifetime
Pulleys, Bearings, Hardware
Lifetime
Cables, Upholstery, Grips
Lifetime
Normal wear covered
Commercial / Light Commercial
Frame & Welds
Lifetime
Pulleys, Bearings, Hardware
3 Years
Cables, Upholstery, Grips
1 Year
Key Notes
  • Continental US only
  • Free weights excluded from lifetime warranty
  • Must be assembled per included instructions
  • Not transferable to subsequent owners
How to File a ClaimContact Body-Solid at 800-556-3113 or service@bodysolid.com. You'll need proof of purchase. Shipping costs for returns are the buyer's responsibility.
Massage Chairs
Brand Home Use Commercial Extras
Luraco 5 Yrs (3yr full, 2yr parts) 6 Mo 10yr Leather (i9 Max)
Bodyfriend 5 Yrs Void Continental US only
Medical Breakthrough 3 Yrs See product page Extendable +1 or +2yr
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Luracoi9 Max, i9 Max Plus, Legend Plus, Sofy Theater
Home Use
Years 1–3
Parts + In-Home Labor
Years 4–5
Parts Only
Frame
5 Years
Leather (i9 Max)
10 Years
Commercial Use
Parts + Labor
6 Months
Frame
1 Year
  • 2-year extended plan available (home only). Must buy within 90 days.
How to File a ClaimCall Luraco at 1-800-483-9930. Need proof of purchase and return authorization.
BodyfriendPharaoh S II, Palace 2
Coverage
5 Years (Home)
Chairs only. Accessories excluded.
Territory
Continental US
Excludes HI, AK, PR
  • Commercial use voids warranty
  • Governed by California law
How to File a ClaimContact Bodyfriend USA. Warranty card + purchase docs required.
Medical BreakthroughBreakthrough 7, 8, 9
Standard
3 Years Free
Extended
+1yr ($750) / +2yr ($1,500)
How to File a ClaimCall (818) 962-0774 or email Support@MedicalSaunas.com.
Saunas & Steam
Brand Type Warranty
HealthSmart Infrared Lifetime electronics & heaters
Maya Bath Steam Showers 10 Yrs all parts
Medical Saunas Infrared 3 Yrs full (parts + in-home service)
Scandia Barrel Saunas See product page
Saunum Accessories See product page
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HealthSmart2, 3, 4 Person FAR Infrared Saunas
Electronics & Heaters
Lifetime
Use
Personal / In-Home
How to File a ClaimContact support@recovathlete.com. Send photos of shipping damage to info@recovathlete.com.
Medical SaunasMedical Sauna 4, Commercial 487, Nature 4
Coverage
3 Years Full
In-home service + parts
Use
Personal / In-Home
Outdoor may void unless specified
How to File a ClaimCall (818) 962-0774 (Mon–Fri 9–5 PST) or email Support@MedicalSaunas.com.
Maya BathSteam Showers (Valencia, etc.)
All Parts
10 Years
How to File a ClaimContact support@recovathlete.com.
Hyperbaric Chambers
Brand Warranty Tech Support Extended
Macy-Pan 3 Yrs (RecovAthlete exclusive) Lifetime Available on request
OxyRevo 2 Yrs Lifetime (24/7) —
Newtowne 2 Yrs Included +1, +2, or +3yr plans
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Macy-PanHP2202, HP1501, ST901, ST701, ST1700, ST2200, HE5000, MC4000
Warranty (RecovAthlete Exclusive)
3 Years
Free replacement parts for material or design defects. Full chamber replacement if unrepairable.
Tech Support
Lifetime
Online fault assessment via photos/video. No need to ship back.
Key Notes
  • After year 1, replacement parts available at cost + shipping
  • Extended warranty available on request at time of purchase
  • Custom-built to order. All sales final once production begins.
  • Soft chambers: 10–15 business days delivery. Hard chambers: 5–8 weeks.
How to File a ClaimContact support@recovathlete.com. Share photos or video of the issue for remote diagnosis.
OxyRevoQuest30, Quest36, Apex36, all chambers
All Parts & Chambers
2 Years
Free parts or full replacement
Tech Support
Lifetime 24/7
Via email, free of charge
  • Made to order. Non-returnable, non-refundable.
  • Repair instructions with images/video provided.
How to File a ClaimContact OxyRevo support via email. Response within 1 business day.
Newtowne HyperbaricsC4-34, all chambers
Standard
2 Years
Extended
+1, +2, or +3 Years
Must purchase during initial period
  • Shipping to/from repair facility is customer's responsibility
How to File a ClaimContact support@recovathlete.com.
Red Light Therapy
Brand Products Warranty
Prism Light Light Pod, Light Pad 5 Yrs + 48hr service
Body Balance ApolloARC, OvationULT, DeepWavePRO 3 Yrs (1yr full, 2yr parts)
Hooga Panels, Pods See product page
LS Pro Systems MXP Power Bed, Pads See product page
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Prism LightLight Pod, Light Pad
Coverage
5 Years
48-hour parts and labor service
Support
8x5 Hotline + Text
Made in Denver, CO
How to File a ClaimContact Prism Light or support@recovathlete.com.
Body Balance SystemApolloARC, OvationULT, DeepWavePRO
Product Year 1 Years 2–3
ApolloARC Parts + Labor Parts only
OvationULT Parts + Labor Parts + travel fee
DeepWavePRO 3 years parts + labor
  • Not transferable. Void if ownership changes.
How to File a ClaimContact support for troubleshooting and repair instructions.
HoogaRed Light Panels, Full Body Pod XL
Coverage
Manufacturer Warranty
Varies by product. Starts from purchase date, no activation needed.
How to File a ClaimContact Hooga at contact@hoogahealth.com.
Cold Plunge & Hot Tubs
Brand Structure Equipment Components
Luxury Spas USA 10 Yrs 2 Yrs 1 Yr
Cold Life 1 Yr
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Luxury Spas USACold Plunge Pro XL, Hot Tubs
Component Coverage Includes
Structure 10 Yrs Parts + Labor
Acrylic Shell 5 Yrs Parts + Labor
Pumps, Heater, Controls 2 Yrs Parts only
LED, Fuses, Jets 1 Yr Parts only
Spa Cover 30 Days —
  • Commercial use completely voids warranty
How to File a ClaimCall tech support at 866-220-7405. Email warranty@sunraysaunas.com with receipt.
Whole Body Vibration
Brand Warranty
VibePlate Lifetime
VBX Wellness 5 Yrs motor & frame
VibePlate2424, 2440, 3048, XL, Mini, Yoga, VertiVibe, VibeStretch
Coverage
Lifetime
All VibePlate platforms
How to File a ClaimContact support@recovathlete.com.
VBX WellnessVBX 4000
Motor & Frame
5 Years
How to File a ClaimContact support@recovathlete.com.
Salt Therapy
Brand Products Warranty
Halotherapy Solutions HaloMini Pod, HaloPod Lifetime on halogenerators
Halotherapy SolutionsHaloMini Pod, HaloPod, Halogenerators
Halogenerators
Lifetime
Other Equipment
Varies
See product page
  • Void if stored outdoors or without climate control
  • Void if unauthorized modifications made
How to File a ClaimEmail info@recovathlete.co for a Return Authorization (RA) number.
All warranties are provided by the original manufacturer and apply to the original purchaser only. RecovAthlete acts as an authorized dealer. For full legal warranty terms, visit the warranty tab on each product page or contact us. Warranty terms are subject to manufacturer updates. Last updated: March 2026.