RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we’re here to support your recovery and performance goals—without overpaying. Our 120% Price Match Guarantee makes sure you always get the best deal. If you find a lower price, not only will we match it, we’ll beat it by adding 20% of the price difference back to your refund.

How It Works:

• 60-Day Window: If you find the same item at a lower price from an authorized competitor within 60 days of your purchase, we’ll match it.
• We Add 20%: Besides matching the price, we give you 20% of the difference back.
• Same Currency: Price comparisons must be in the same currency as your original purchase.
• MAP Policy Required: The competitor must be an authorized dealer of the product and follow a Minimum Advertised Price (MAP) policy set by the manufacturer.

Terms and Conditions:

• Eligible Products: Must be the same model, SKU, and from an authorized seller.
• Verifiable Prices: We compare total verifiable selling prices (excluding taxes), including shipping.
• Manual Review: Our team reviews all claims for validity and eligibility.

Exclusions:

• Used, refurbished, or secondary-market products
• Wholesale, contract, or below-cost pricing
• Marketplace sellers (Amazon, Walmart, Costco, etc.)
• Flash sales, closeouts, clearance, or limited-time promos
• Price matches can’t be combined with other RecovAthlete discounts or offers

Our Ethical Pricing Pledge

We don’t undercut manufacturers or sell below cost. We follow ethical pricing standards prioritizing fairness, brand integrity, and long-term trust.

How to Submit a Claim:

• Get Proof: A screenshot, ad, or live link showing the competitor's lower price.
• Send Details: Include your order number, the product name, and the competitor info.
• Submit via Contact Page: [RecovAthlete Contact Us]
• Processing: Allow up to 6 weeks for verification and refund processing.
• With our 120% Price Match Guarantee, you can shop knowing you’ll never miss out on a better deal—because we’ll beat it.

🛒 Why Shop With Us?

• Free Shipping on Most Orders: Clear and upfront — no hidden surprises.
• 120% Price Match Guarantee: We refund the difference plus 20% extra if you find a better price.
• Fast, Friendly Support: Quick responses by chat, email, or phone — even after-hours.
• Vetted Brands Only: Every product we sell is handpicked for quality and reliability.
• Warranty Protection: All products are backed by manufacturer warranties.
• Financing Available: Flexible options like Shop Pay and Affirm make buying easy.

Welcome to RecovAthlete! This Shipping & Returns Policy is part of our Terms of Service, governing your use of our site and purchase of our products. Please read this policy carefully before making a purchase. By placing an order with RecovAthlete, operated by New Age Digital LLC (“we,” “us,” or “our”), you agree to the following terms and conditions.

Cascade Health & Fitness Warranty Policy

We want you to be delighted with your equipment. If you have questions or need help, call us directly or submit a warranty claim using this form (click here). You must be the original purchaser and have proof of purchase to make a valid claim.

Warranty Coverage by Product

Climber Cross Crawl (Cascade Climber)

• Frame: Lifetime
• Parts: 5 Years
• Wearables: 2 Years
• Electronics: 2 Years
• Labor: 1 Year

Raptor Functional Trainer

• Frame: Lifetime
• Parts: 5 Years
• Wearables: 2 Years
• Electronics: 2 Years
• Labor: 1 Year

Ultra Runner & Ultra Runner Plus (Curved Treadmills)

• Frame: Lifetime
• Parts: 5 Years
• Wearables: 2 Years
• Electronics: 2 Years
• Labor: 1 Year

CMX Group Exercise Bikes

• CMXPRO
• CMXPRO Power & Compass
• Air Bike Unlimited & Air Bike Unlimited Mag

Indoor Rowers (Rower & Air Rower Mag)

• Frame: Lifetime
• Parts: 5 Years
• Wearables: 2 Years
• Electronics: 2 Years
• Labor: 1 Year

Return Policy for Cascade Products

At RecovAthlete, your satisfaction matters. Since we are an authorized reseller of Cascade Health & Fitness products, please note the following:

Contact us within 30 days of purchase to start a return.

Returned products must be shipped in their original packaging or equivalent protective packaging. Once the product is received and inspected for damage, we’ll issue a refund for the purchase price (excluding shipping).

Note:

• You are responsible for all return shipping costs.
  
• Returned items must be in resellable, undamaged condition to qualify for a refund.
  

Need help? Just reach out — we’re here to assist.