What happens after your order is confirmed

1. 1 2 to 5 business days

   Order processing

   Payment clears. Our team verifies your shipping address, confirms model and configuration, and submits to LeisureCraft. You receive a confirmation email with your order number.

   You do: Reply to the email if anything looks wrong. Address changes are free now. After dispatch they cost $250.
2. 2 In stock: 1 week. Made-to-order: 4 to 8 weeks

   LeisureCraft prepares your sauna

   In stock: the sauna is pulled, inspected, and crated within a week.

   Built to order: LeisureCraft mills cedar, assembles, and crates over 4 to 8 weeks. Knotty Cedar and premium configurations sit at the longer end.

   Every crate gets corner protection, shrink wrap, and "do not stack" markings. Crates over 92 inches carry forklift extension warnings.

   

   This is your crate Ready to leave Melancthon Every LeisureCraft sauna leaves the Dundalk factory like this. Solid, fully sealed, and protected.
   You do: Plan unloading. Decide between forklift rental, tilt-tow, or a crew. Confirm an 18-wheeler can reach your address.
3. 3 Same week as crate completion

   Freight booked from Ontario

   LeisureCraft loads the crate at the Melancthon facility. We send you a shipping notification with carrier name, PRO number, and estimated transit time. The crate is now legally your property in transit.

   You do: Save the PRO number. Track directly on the carrier's website.
4. 4 5 to 12 business days

   In transit (Ontario to your terminal)

   The crate crosses the border, then moves through the carrier's terminal network. It typically transfers between 2 and 4 trucks. Customs clearance adds 1 to 2 days.

   Most damage happens during this stage, when terminal forklifts pick up crates without the required extensions.

   

   What damage looks like Crate scuffed but intact Outer crate took a hit at a terminal. Contents almost always fine or need a few replacement boards. Most damaged deliveries look like this.
5. 5 24 to 48 hours before delivery

   Carrier calls to schedule

   The local terminal calls you to schedule a 4-hour delivery window on a business day. They will not deliver evenings or weekends without an extra fee.

   You do: Answer or return the call within 24 hours. Missed calls trigger storage fees of $75 to $150 per day.
6. 6 Day before delivery

   Final prep

   LeisureCraft sauna crates run 6 to 14 feet long and weigh 800 to 1,600 pounds. Check exact dimensions in your shipping notification.

   • Under 92 inches (smaller barrels, panel kits): carrier may have a lift gate. Driver lowers the crate to ground level.
   • Over 92 inches (most cabin saunas, larger barrels): no lift gate fits. You unload yourself.

   Three options for crates over 92 inches:

   1. Forklift with extensions. Rent locally for $250 to $400 per day. LeisureCraft requires pickup from the end, not the side.
   2. Tilt-tow truck pickup from terminal. Skip home delivery. Tow service collects and tilts the crate onto your driveway. $200 to $500.
   3. Crew with mechanical advantage. Four to six people, ramps, rollers. Practical only for smaller crates.
7. 7 Delivery day, 5 minutes at the curb

   Inspection and BOL signing

   The driver hands you a Bill of Lading. Do not sign immediately. Walk around the crate first.

   Your 5-minute protocol:

   1. Photograph the crate from all 4 sides plus the top.
   2. Look for cracks, splits, holes, crushed corners.
   3. Write this on the BOL before signing:
      "Crate arrived damaged. Possible hidden damage."
   4. Sign below your note.
   5. Get a copy. If the driver refuses, photograph the BOL.
   Why this matters: Without a signed BOL noting damage, the freight company denies the claim. LeisureCraft cannot send free replacement wood without it. Even if the crate looks fine, write "possible hidden damage" anyway. That phrase preserves claim rights for 5 to 15 days after delivery.
8. 8 If you see damage at the curb

   Accept or refuse?

   Accept it 90% of the time. Even visible damage usually means a few replaceable wood pieces. Refusing sends the crate back across the border and delays your build by 6 to 10 weeks.

   The only time refusal makes sense is when the crate is completely destroyed and the wood is loose on a pallet:

   

   Refusal acceptable Crate completely destroyed Wood loose on pallet. Refusing makes sense. You still must sign the BOL noting damage and send it to us, otherwise we cannot file the claim or ship a replacement.
   Even refusing requires the signed BOL. No signed BOL means no claim, which means no free replacement. Sign first, then refuse if needed.
9. 9 Within 24 hours of delivery

   Send us the paperwork

   Email support@recovathlete.com with:

   • Photo of the signed BOL with damage notation
   • Photos of the crate from all sides
   • Your order number in the subject line

   We coordinate with LeisureCraft and the freight company. Replacement wood ships at no cost.

10. 10 After delivery

    Open the crate and inventory

    Use the LeisureCraft Bill of Material printed on the crate to inventory every component. If you find damage that was not visible at the curb:

    • Photograph each damaged piece with the crate visible.
    • List part numbers and quantities damaged.
    • Email us within 5 days of delivery.
    This is why "possible hidden damage" on the BOL matters. That phrase keeps your claim alive for damage that surfaces during unboxing.
11. 11 5 to 10 business days after claim

    Replacement wood arrives

    LeisureCraft ships replacement boards, hardware, or full panels depending on damage. Smaller pieces ship via parcel from Ontario. Larger components ship via freight again.

    Your sauna build can typically continue while you wait. We help you figure out which parts are critical-path.

Fees you should know about

For full warranty terms and return policies, see our Warranty & Returns page.

Common questions