Total Gym RS Encompass

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we are dedicated to supporting your health and fitness journey, and ensuring you receive the best value for your purchases. Our 120% Price Match Guarantee reflects this commitment, providing you with unmatched assurance.

How Our 120% Price Match Guarantee Works:

1. 60-Day Window: If you find an identical item advertised at a lower price by a competitor within 60 days of your purchase, we will match it.
2. Beyond Matching: We don't just match the lower price; we also give you an additional 20% of the competitor's price.
3. Currency Consistency: The comparison must be in the same currency as your original purchase for fairness.

Detailed Terms and Conditions:

• Product Eligibility: This guarantee applies to identical products (same manufacturer, model, features, and SKU Style Number) and from authorized dealers.
• Price Verification: We base our comparison on the total verifiable selling price, excluding taxes. Shipping and handling are considered, especially when RecovAthlete offers free shipping.
• Fairness in Comparison: Our team ensures each price match claim is valid and fair.

Exclusions to Note:

• Secondary Market and Used Items: Excludes prices from secondary sellers, and used or refurbished items.
• Non-Public Offers: Excludes wholesale, dealer, contract, and below-wholesale cost pricing.
• Special Sales Events: Excludes pricing from sales, flash sales, promotions, closeouts, and clearance events.
• Combination with Other Offers: Cannot be combined with other RecovAthlete offers, discounts, or promotions.

Our Ethical Pricing Pledge: We commit to never selling products below cost, ensuring quality and fairness.

Submitting Your Price Match Claim:

• Gather Evidence: Collect the competitor's advertisement or written quote.
• Provide Details: Include your contact information, order number, and product specifics.
• Claim Process: Submit your claim via our Contact Us page: RecovAthlete Contact Us.

Patience with Processing: Please allow up to six weeks for refund processing. Our 120% Price Match Guarantee is our promise to you that shopping at RecovAthlete means always getting the best value.

Total Gym Fitness, LLC Lifetime Warranty Policy

At Total Gym Fitness, LLC, we take pride in the quality and durability of our products. To demonstrate our commitment to customer satisfaction, we offer a Limited Lifetime Warranty for our Total Gym® equipment. This warranty is specifically tailored to ensure protection against defects in materials or workmanship under normal residential usage.

Warranty Coverage Details:

1. Warranty Duration:

   • The warranty period varies based on the specific part of the equipment:
     • Frame: Lifetime Coverage
     • All Other Parts (including wheels, pulleys, cables): 6 Months Coverage
   • The warranty is effective from the date of the original purchase.

2. Eligibility:

   • This warranty is exclusively for the original owner of the Total Gym® equipment.
   • The warranty is non-transferable.

3. Warranty Limitations:

   • Total Gym Fitness, LLC's responsibility under this warranty is confined to replacing or repairing defective parts, or at its discretion, refunding the purchase price.
   • For any servicing needs, please contact our Customer Service Department at 1-800-501-4621.
   • Repairs not conducted properly or unauthorized alterations void this warranty.
   • The warranty does not cover damages caused by misuse, abuse, neglect, accidents, unauthorized repairs, failure to follow usage instructions, improper maintenance, vandalism, commercial or rental use, or ordinary wear and tear.
   • Accessories, parts, or items sold separately are not covered by this warranty.

4. Limitation of Liability:

   • Total Gym Fitness, LLC is not liable for indirect or consequential damages resulting from the use or performance of the product. These may include, but are not limited to, loss of use, time, enjoyment, revenue, inconvenience, installation, or removal costs.
   • State laws may vary regarding limitations on implied warranties or the exclusion or limitation of certain damages. This warranty offers specific legal rights, and additional rights may exist based on your state of residence.

5. Additional Warranty Information:

   • Except for any other written warranties issued by Total Gym Fitness, LLC for new products or parts, no other express warranties are provided.
   • Any implied warranty, including those of merchantability or fitness for a particular purpose, is limited to the duration of this warranty.
   • No agent or retailer has the authority to modify the terms of this warranty.

For any queries or service requests, please reach out to our Customer Service Department at 1-800-501-4621. We are committed to ensuring your satisfaction with our products and services.

Learn more about our shipping policy

                        30-Day Trial Offer 

When you agree to our Terms and Conditions, you are participating in our 30-Day Trial Offer, which allows you to experience the product in the comfort of your home. This trial period spans 30 calendar days, starting from the day you receive your product. The cost of the trial includes the initial payment, applicable sales tax, and any shipping charges.

Return Process

If the product does not meet your expectations within the 30-Day Trial Offer Period, you are welcome to return it. This process entitles you to a complete refund of your trial payment, including any sales tax. Please note the following conditions for returns:

1. Return Shipping Responsibility: We cover the cost of shipping the product to you. However, you are responsible for covering all return shipping costs. These costs vary depending on the carrier and your location.

2. Return Deadline: You must return the product before the end of the Trial Offer Period. Keeping the product beyond this period implies your acceptance of it and agreement to complete any remaining payments.

3. Return Material Authorization (RMA) Number: To return a product, you must first obtain a Return Material Authorization number (RMA No) from us. We issue this number at our discretion.

4. Product Condition and Packaging: Returned products must be in their original shipping cartons, complete with all packing materials.

5. Defective Products: If you are returning a product due to a defect, please include a detailed written description of the defect with the return.

6. Non-Eligible Returns: Products not eligible for return will be sent back to you, and you will be responsible for the transport costs.

7. Restocking Fee: In cases of order cancellation or returns, we reserve the right to apply a 25% restocking fee.

We strive to make your shopping experience satisfying and hassle-free. For any questions regarding the return process, please contact our customer service team.