Sunray Charleston 4 Person Indoor Traditional Sauna HL400TN

The Charleston 4-person indoor traditional sauna allows you to bring friends and family together to relax and enjoy an intense sauna experience in the comfort of your own home.The Charleston includes a 6.0 kW Harvia electric heater. Harvia heaters are world-renowned for providing high quality electric sauna heaters that produce temperatures up to 180 degrees. The 2-tiered double bench seating provides room for 4-people to sit comfortably or 2 people to lay down in the sauna. A water cask and spoon are included so you can add water to the heater stones to provide humidity and steam for more intense heat. Standard features also include a thermo-hygrometer for displaying the humidity level, interior dome lighting, ventilation system and a cabin constructed of natural Canadian Hemlock wood for a durable yet naturally appealing decor.

Sunray Charleston 4 Person Indoor Traditional Sauna HL400TN Features:

• Exterior Dimensions: 71" x 63" x 80"
  
• Interior Dimensions: 67" x 59" x 72"
  
• Product Weight: 510 lbs
• Canadian Hemlock Construction
• 6.0 kW Harvia Heater
• 2 Tiered Bench Seating
• Ergonomic Backrest
• Ventilation System
• Cask and Spoon 
• Hygrometer/Sand Timer
• Upgraded Door Handle
• 7 Year Warranty
• 220V, 50/60Hz
• 30 amp dedicated outlet required
• 6000 Watts

FAQs

How does infrared sauna work?

Infrared heaters in the sauna emit FAR Infrared heat which is a narrow band of energy within the 5.6 to 15 micron level. This type of energy closely resembles the natural human spectrum so it’s easily absorbed by the body tissue.

The body reacts by sweating profusely which has many health benefits including detoxification, improved blood flow, circulation and weight loss.

Do SunRay Saunas emit EMF?

SunRay, unlike many manufacturers, does not use wires to conduct FAR Infrared heat, rather we apply the perfect thickness of ultra-conductive carbon to an epoxy resin panel activated by positive and negative copper strips on either side.

Laminating the epoxy resin panel results in ultra low EMF levels that are safe for continuous use.

How is the sauna packaged?

SunRay Saunas contain wooden panels that are pre-packaged in cardboard boxes and then placed on a wooden pallet to ensure the sauna arrives without damage.

You can remove the cardboard boxes from the pallet and they will fit through any door size 24” or greater.

Does the sauna come pre-assembled?

SunRay Saunas are not pre-assembled. Furthermore, they arrive in panels which are secured together with screws and metal latches. Assembly takes approximately one hour.

How long does it take to assemble the Sunray Barrett 1 Person Hemlock Sauna HL100K2?

Most sauna models take about an hour to assemble. Two people are required. For more information on the assembly of the unit please see the assembly instructions.

Do you need any special tools to assemble the sauna?

No, the only tool you need to assemble the sauna is a Philips head screwdriver or drill with a Philips head bit.

What voltage does the Sunray Charleston 4 Person Indoor Traditional Sauna HL400TN run on?

All SunRay saunas use UL listed plugs and operate on 110V. Some larger saunas require a non-standard 20 amp plug and require a 20 amp circuit.

Can I place the sauna on the second floor?

Most saunas weigh between 300-400lbs. However, you can place a sauna on the second floor.

Can I use the Sunray Sauna outdoors?

All SunRay Saunas except the outdoor models must be used indoors. They are not suitable for outdoor use.

How do I clean the sauna?

First, unplug the sauna and make sure it is cool before cleaning. To clean the wooden interior of your sauna mix 3 teaspoons of baking soda into a gallon of warm water. Use a towel to wipe down the interior with the baking soda and water mixture.

Next, wipe the sauna down with a wet towel and let dry. You can clean the glass in your sauna with glass cleaner. If you have an outdoor sauna, use a standard garden hose on a low/mist setting to wash out the interior. Therefore make sure to leave the door open so the sauna can dry.

How often do I need to clean the sauna?

The sauna should be cleaned every 6 months or at your discretion if you are using it regularly. Sitting on a towel while in the sauna will capture a lot of sweat and thereby reduce the frequency of cleaning the sauna.

Warranty

This product has a 7-Year Warranty against material and workmanship defects. To make a warranty claim, you need to fill out the registration card and send it with a valid receipt to the address below or email warranty@sunraysaunas.com. However, it's important to note that the manufacturer covers the entire sauna structure, including heating elements, but only covers the radio for 1 year.    

You need to provide a receipt for any warranty claim, and you may need to arrange and pay for return shipping.. The warranty does not cover misuse, improper installation, or damage from natural causes. SUNRAY INDOOR SAUNAS ARE NOT FOR OUTDOOR USE. Do not use harsh cleaners or lacquers on the sauna, and do not place it on unapproved surfaces. Surface cracks are normal.

• Do not use lacquers, paints or abrasive cleaners on the sauna.
• Do not place the sauna on non-approved surfaces or in outdoor applications.
• Surface cracks are not considered defects in material or workmanship, as they are considered normal characteristics of all wood."

Assembly Manual

Assembly Manual + Specification Sheet PDF

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we’re here to support your recovery and performance goals—without overpaying. Our 120% Price Match Guarantee makes sure you always get the best deal. If you find a lower price, not only will we match it, we’ll beat it by adding 20% of the price difference back to your refund.

How It Works:

• 60-Day Window: If you find the same item at a lower price from an authorized competitor within 60 days of your purchase, we’ll match it.
• We Add 20%: Besides matching the price, we give you 20% of the difference back.
• Same Currency: Price comparisons must be in the same currency as your original purchase.
• MAP Policy Required: The competitor must be an authorized dealer of the product and follow a Minimum Advertised Price (MAP) policy set by the manufacturer.

Terms and Conditions:

• Eligible Products: Must be the same model, SKU, and from an authorized seller.
• Verifiable Prices: We compare total verifiable selling prices (excluding taxes), including shipping.
• Manual Review: Our team reviews all claims for validity and eligibility.

Exclusions:

• Used, refurbished, or secondary-market products
• Wholesale, contract, or below-cost pricing
• Marketplace sellers (Amazon, Walmart, Costco, etc.)
• Flash sales, closeouts, clearance, or limited-time promos
• Price matches can’t be combined with other RecovAthlete discounts or offers

Our Ethical Pricing Pledge

We don’t undercut manufacturers or sell below cost. We follow ethical pricing standards prioritizing fairness, brand integrity, and long-term trust.

How to Submit a Claim:

1. Get Proof: A screenshot, ad, or live link showing the competitor's lower price.
2. Send Details: Include your order number, the product name, and the competitor info.
3. Submit via Contact Page: [RecovAthlete Contact Us]
4. Processing: Allow up to 6 weeks for verification and refund processing.

With our 120% Price Match Guarantee, you can shop knowing you’ll never miss out on a better deal—because we’ll beat it.

The Charleston 4-person indoor traditional sauna allows you to bring friends and family together to relax and enjoy an intense sauna experience in the comfort of your own home.The Charleston includes a 6.0 kW Harvia electric heater. Harvia heaters are world-renowned for providing high quality electric sauna heaters that produce temperatures up to 180 degrees. The 2-tiered double bench seating provides room for 4-people to sit comfortably or 2 people to lay down in the sauna. A water cask and spoon are included so you can add water to the heater stones to provide humidity and steam for more intense heat. Standard features also include a thermo-hygrometer for displaying the humidity level, interior dome lighting, ventilation system and a cabin constructed of natural Canadian Hemlock wood for a durable yet naturally appealing decor.

Sunray Charleston 4 Person Indoor Traditional Sauna HL400TN Features:

• Exterior Dimensions: 71" x 63" x 80"
  
• Interior Dimensions: 67" x 59" x 72"
  
• Product Weight: 510 lbs
• Canadian Hemlock Construction
• 6.0 kW Harvia Heater
• 2 Tiered Bench Seating
• Ergonomic Backrest
• Ventilation System
• Cask and Spoon 
• Hygrometer/Sand Timer
• Upgraded Door Handle
• 7 Year Warranty
• 220V, 50/60Hz
• 30 amp dedicated outlet required
• 6000 Watts

FAQs

How does infrared sauna work?

Infrared heaters in the sauna emit FAR Infrared heat which is a narrow band of energy within the 5.6 to 15 micron level. This type of energy closely resembles the natural human spectrum so it’s easily absorbed by the body tissue.

The body reacts by sweating profusely which has many health benefits including detoxification, improved blood flow, circulation and weight loss.

Do SunRay Saunas emit EMF?

SunRay, unlike many manufacturers, does not use wires to conduct FAR Infrared heat, rather we apply the perfect thickness of ultra-conductive carbon to an epoxy resin panel activated by positive and negative copper strips on either side.

Laminating the epoxy resin panel results in ultra low EMF levels that are safe for continuous use.

How is the sauna packaged?

SunRay Saunas contain wooden panels that are pre-packaged in cardboard boxes and then placed on a wooden pallet to ensure the sauna arrives without damage.

You can remove the cardboard boxes from the pallet and they will fit through any door size 24” or greater.

Does the sauna come pre-assembled?

SunRay Saunas are not pre-assembled. Furthermore, they arrive in panels which are secured together with screws and metal latches. Assembly takes approximately one hour.

How long does it take to assemble the Sunray Barrett 1 Person Hemlock Sauna HL100K2?

Most sauna models take about an hour to assemble. Two people are required. For more information on the assembly of the unit please see the assembly instructions.

Do you need any special tools to assemble the sauna?

No, the only tool you need to assemble the sauna is a Philips head screwdriver or drill with a Philips head bit.

What voltage does the Sunray Charleston 4 Person Indoor Traditional Sauna HL400TN run on?

All SunRay saunas use UL listed plugs and operate on 110V. Some larger saunas require a non-standard 20 amp plug and require a 20 amp circuit.

Can I place the sauna on the second floor?

Most saunas weigh between 300-400lbs. However, you can place a sauna on the second floor.

Can I use the Sunray Sauna outdoors?

All SunRay Saunas except the outdoor models must be used indoors. They are not suitable for outdoor use.

How do I clean the sauna?

First, unplug the sauna and make sure it is cool before cleaning. To clean the wooden interior of your sauna mix 3 teaspoons of baking soda into a gallon of warm water. Use a towel to wipe down the interior with the baking soda and water mixture.

Next, wipe the sauna down with a wet towel and let dry. You can clean the glass in your sauna with glass cleaner. If you have an outdoor sauna, use a standard garden hose on a low/mist setting to wash out the interior. Therefore make sure to leave the door open so the sauna can dry.

How often do I need to clean the sauna?

The sauna should be cleaned every 6 months or at your discretion if you are using it regularly. Sitting on a towel while in the sauna will capture a lot of sweat and thereby reduce the frequency of cleaning the sauna.

Warranty

This product has a 7-Year Warranty against material and workmanship defects. To make a warranty claim, you need to fill out the registration card and send it with a valid receipt to the address below or email warranty@sunraysaunas.com. However, it's important to note that the manufacturer covers the entire sauna structure, including heating elements, but only covers the radio for 1 year.    

You need to provide a receipt for any warranty claim, and you may need to arrange and pay for return shipping.. The warranty does not cover misuse, improper installation, or damage from natural causes. SUNRAY INDOOR SAUNAS ARE NOT FOR OUTDOOR USE. Do not use harsh cleaners or lacquers on the sauna, and do not place it on unapproved surfaces. Surface cracks are normal.

• Do not use lacquers, paints or abrasive cleaners on the sauna.
• Do not place the sauna on non-approved surfaces or in outdoor applications.
• Surface cracks are not considered defects in material or workmanship, as they are considered normal characteristics of all wood."

Assembly Manual

Assembly Manual + Specification Sheet PDF

BASI Systems Pilates Equipment Warranty

Introduction

BASI Systems Pilates equipment is crafted with professionalism to ensure your complete satisfaction. We are committed to resolving any unlikely issues that may arise and are always here to support you.

Warranty Overview

We provide a limited warranty, which is our sole warranty, overriding all other warranties, whether expressed or implied. This warranty activates on the original purchase invoice date and adheres to the time limits specified herein. Repaired or replaced parts under this warranty will maintain the original warranty period.

Warranty Conditions

We assure our products will be free from material or workmanship defects during the warranty period. In case of a defect believed to be covered by this warranty, follow the proper return procedure. Defective parts conforming to warranty guidelines will be repaired, replaced, or refunded at BASI Systems' discretion, under these conditions:

• The issue is due to a manufacturing or materials defect.
• The part is used solely for its intended purpose, complying with safety, usage, and maintenance guidelines.
• The defect is not caused by wear and tear, fabric damage, misuse, unauthorized modifications, or non-compliance with instructions.
• The defect is not due to exposure to harmful chemicals, natural or chemical abrasives.
• The defect is not due to water submersion, indoor flooding, or fire damage.
• The part is owned by the original retail purchaser with proof of purchase. The warranty is non-transferable.
• The claim is within the warranty period.

Specific Warranty Periods

Ten Year Warranty

Includes frame and structural components for barrels (Ladder Barrel, Spine Corrector), chairs (Wunda Chair, F2 Chair), wall system products (Wall Unit, Wall Tower, Ped-A-Pul), and Reformer gearbar and footbar mechanisms.

Two Year Warranty

Covers springs and mechanical components.

Ninety Day Warranty

Applicable to upholstered parts, ropes, straps, and loops. Excludes wear-and-tear, stains, indentations, scratches, or damage from harsh chemical cleansers. Equivalent fabric will be provided if identical fabric is unavailable.

Limitation of Liability

This is our exclusive warranty, voiding all other warranties, expressed or implied. BASI Systems is not liable for incidental, consequential, or punitive damages.

Legal Rights

This limited warranty provides specific legal rights, and you may have other rights varying from state to state.

Warranty Responsibility

Our responsibility for defective goods is limited to repair, replacement, or refund as detailed in this limited warranty.

Warranty Exclusivity

To the extent permitted by law, this warranty is exclusive and replaces all other warranties, oral, written, statutory, express, or implied. We disclaim all other warranties, expressed or implied, including but not limited to, merchantability and fitness for a particular purpose. Disclaimers may not apply in states disallowing implied warranty disclaimers.

Warranty Duration and Remedies

Where legally mandated, we limit the duration and remedies of implied warranties to the duration of this express limited warranty.

Warranty Eligibility

This warranty extends only to the original consumer purchaser and does not cover subsequent owners or transferees.

Warranty Scope

This warranty is effective from the original purchase invoice date and covers the periods specified. We may modify warranty availability, but not retroactively.

Warranty Compliance

Warranty coverage is conditional on compliance with terms, including following return procedures and warranty guidelines.

Exclusions

This warranty does not cover damage due to transportation, storage, improper use, failure to follow instructions, preventive maintenance neglect, modifications, unauthorized repair, normal wear and tear, or external factors like accidents or other uncontrollable events.

The Charleston 4-person indoor traditional sauna allows you to bring friends and family together to relax and enjoy an intense sauna experience in the comfort of your own home.The Charleston includes a 6.0 kW Harvia electric heater. Harvia heaters are world-renowned for providing high quality electric sauna heaters that produce temperatures up to 180 degrees. The 2-tiered double bench seating provides room for 4-people to sit comfortably or 2 people to lay down in the sauna. A water cask and spoon are included so you can add water to the heater stones to provide humidity and steam for more intense heat. Standard features also include a thermo-hygrometer for displaying the humidity level, interior dome lighting, ventilation system and a cabin constructed of natural Canadian Hemlock wood for a durable yet naturally appealing decor.

Sunray Charleston 4 Person Indoor Traditional Sauna HL400TN Features:

• Exterior Dimensions: 71" x 63" x 80"
  
• Interior Dimensions: 67" x 59" x 72"
  
• Product Weight: 510 lbs
• Canadian Hemlock Construction
• 6.0 kW Harvia Heater
• 2 Tiered Bench Seating
• Ergonomic Backrest
• Ventilation System
• Cask and Spoon 
• Hygrometer/Sand Timer
• Upgraded Door Handle
• 7 Year Warranty
• 220V, 50/60Hz
• 30 amp dedicated outlet required
• 6000 Watts

FAQs

How does infrared sauna work?

Infrared heaters in the sauna emit FAR Infrared heat which is a narrow band of energy within the 5.6 to 15 micron level. This type of energy closely resembles the natural human spectrum so it’s easily absorbed by the body tissue.

The body reacts by sweating profusely which has many health benefits including detoxification, improved blood flow, circulation and weight loss.

Do SunRay Saunas emit EMF?

SunRay, unlike many manufacturers, does not use wires to conduct FAR Infrared heat, rather we apply the perfect thickness of ultra-conductive carbon to an epoxy resin panel activated by positive and negative copper strips on either side.

Laminating the epoxy resin panel results in ultra low EMF levels that are safe for continuous use.

How is the sauna packaged?

SunRay Saunas contain wooden panels that are pre-packaged in cardboard boxes and then placed on a wooden pallet to ensure the sauna arrives without damage.

You can remove the cardboard boxes from the pallet and they will fit through any door size 24” or greater.

Does the sauna come pre-assembled?

SunRay Saunas are not pre-assembled. Furthermore, they arrive in panels which are secured together with screws and metal latches. Assembly takes approximately one hour.

How long does it take to assemble the Sunray Barrett 1 Person Hemlock Sauna HL100K2?

Most sauna models take about an hour to assemble. Two people are required. For more information on the assembly of the unit please see the assembly instructions.

Do you need any special tools to assemble the sauna?

No, the only tool you need to assemble the sauna is a Philips head screwdriver or drill with a Philips head bit.

What voltage does the Sunray Charleston 4 Person Indoor Traditional Sauna HL400TN run on?

All SunRay saunas use UL listed plugs and operate on 110V. Some larger saunas require a non-standard 20 amp plug and require a 20 amp circuit.

Can I place the sauna on the second floor?

Most saunas weigh between 300-400lbs. However, you can place a sauna on the second floor.

Can I use the Sunray Sauna outdoors?

All SunRay Saunas except the outdoor models must be used indoors. They are not suitable for outdoor use.

How do I clean the sauna?

First, unplug the sauna and make sure it is cool before cleaning. To clean the wooden interior of your sauna mix 3 teaspoons of baking soda into a gallon of warm water. Use a towel to wipe down the interior with the baking soda and water mixture.

Next, wipe the sauna down with a wet towel and let dry. You can clean the glass in your sauna with glass cleaner. If you have an outdoor sauna, use a standard garden hose on a low/mist setting to wash out the interior. Therefore make sure to leave the door open so the sauna can dry.

How often do I need to clean the sauna?

The sauna should be cleaned every 6 months or at your discretion if you are using it regularly. Sitting on a towel while in the sauna will capture a lot of sweat and thereby reduce the frequency of cleaning the sauna.

Warranty

This product has a 7-Year Warranty against material and workmanship defects. To make a warranty claim, you need to fill out the registration card and send it with a valid receipt to the address below or email warranty@sunraysaunas.com. However, it's important to note that the manufacturer covers the entire sauna structure, including heating elements, but only covers the radio for 1 year.    

You need to provide a receipt for any warranty claim, and you may need to arrange and pay for return shipping.. The warranty does not cover misuse, improper installation, or damage from natural causes. SUNRAY INDOOR SAUNAS ARE NOT FOR OUTDOOR USE. Do not use harsh cleaners or lacquers on the sauna, and do not place it on unapproved surfaces. Surface cracks are normal.

• Do not use lacquers, paints or abrasive cleaners on the sauna.
• Do not place the sauna on non-approved surfaces or in outdoor applications.
• Surface cracks are not considered defects in material or workmanship, as they are considered normal characteristics of all wood."

Assembly Manual

Assembly Manual + Specification Sheet PDF

Learn more about our shipping policy

The Charleston 4-person indoor traditional sauna allows you to bring friends and family together to relax and enjoy an intense sauna experience in the comfort of your own home.The Charleston includes a 6.0 kW Harvia electric heater. Harvia heaters are world-renowned for providing high quality electric sauna heaters that produce temperatures up to 180 degrees. The 2-tiered double bench seating provides room for 4-people to sit comfortably or 2 people to lay down in the sauna. A water cask and spoon are included so you can add water to the heater stones to provide humidity and steam for more intense heat. Standard features also include a thermo-hygrometer for displaying the humidity level, interior dome lighting, ventilation system and a cabin constructed of natural Canadian Hemlock wood for a durable yet naturally appealing decor.

Sunray Charleston 4 Person Indoor Traditional Sauna HL400TN Features:

• Exterior Dimensions: 71" x 63" x 80"
  
• Interior Dimensions: 67" x 59" x 72"
  
• Product Weight: 510 lbs
• Canadian Hemlock Construction
• 6.0 kW Harvia Heater
• 2 Tiered Bench Seating
• Ergonomic Backrest
• Ventilation System
• Cask and Spoon 
• Hygrometer/Sand Timer
• Upgraded Door Handle
• 7 Year Warranty
• 220V, 50/60Hz
• 30 amp dedicated outlet required
• 6000 Watts

FAQs

How does infrared sauna work?

Infrared heaters in the sauna emit FAR Infrared heat which is a narrow band of energy within the 5.6 to 15 micron level. This type of energy closely resembles the natural human spectrum so it’s easily absorbed by the body tissue.

The body reacts by sweating profusely which has many health benefits including detoxification, improved blood flow, circulation and weight loss.

Do SunRay Saunas emit EMF?

SunRay, unlike many manufacturers, does not use wires to conduct FAR Infrared heat, rather we apply the perfect thickness of ultra-conductive carbon to an epoxy resin panel activated by positive and negative copper strips on either side.

Laminating the epoxy resin panel results in ultra low EMF levels that are safe for continuous use.

How is the sauna packaged?

SunRay Saunas contain wooden panels that are pre-packaged in cardboard boxes and then placed on a wooden pallet to ensure the sauna arrives without damage.

You can remove the cardboard boxes from the pallet and they will fit through any door size 24” or greater.

Does the sauna come pre-assembled?

SunRay Saunas are not pre-assembled. Furthermore, they arrive in panels which are secured together with screws and metal latches. Assembly takes approximately one hour.

How long does it take to assemble the Sunray Barrett 1 Person Hemlock Sauna HL100K2?

Most sauna models take about an hour to assemble. Two people are required. For more information on the assembly of the unit please see the assembly instructions.

Do you need any special tools to assemble the sauna?

No, the only tool you need to assemble the sauna is a Philips head screwdriver or drill with a Philips head bit.

What voltage does the Sunray Charleston 4 Person Indoor Traditional Sauna HL400TN run on?

All SunRay saunas use UL listed plugs and operate on 110V. Some larger saunas require a non-standard 20 amp plug and require a 20 amp circuit.

Can I place the sauna on the second floor?

Most saunas weigh between 300-400lbs. However, you can place a sauna on the second floor.

Can I use the Sunray Sauna outdoors?

All SunRay Saunas except the outdoor models must be used indoors. They are not suitable for outdoor use.

How do I clean the sauna?

First, unplug the sauna and make sure it is cool before cleaning. To clean the wooden interior of your sauna mix 3 teaspoons of baking soda into a gallon of warm water. Use a towel to wipe down the interior with the baking soda and water mixture.

Next, wipe the sauna down with a wet towel and let dry. You can clean the glass in your sauna with glass cleaner. If you have an outdoor sauna, use a standard garden hose on a low/mist setting to wash out the interior. Therefore make sure to leave the door open so the sauna can dry.

How often do I need to clean the sauna?

The sauna should be cleaned every 6 months or at your discretion if you are using it regularly. Sitting on a towel while in the sauna will capture a lot of sweat and thereby reduce the frequency of cleaning the sauna.

Warranty

This product has a 7-Year Warranty against material and workmanship defects. To make a warranty claim, you need to fill out the registration card and send it with a valid receipt to the address below or email warranty@sunraysaunas.com. However, it's important to note that the manufacturer covers the entire sauna structure, including heating elements, but only covers the radio for 1 year.    

You need to provide a receipt for any warranty claim, and you may need to arrange and pay for return shipping.. The warranty does not cover misuse, improper installation, or damage from natural causes. SUNRAY INDOOR SAUNAS ARE NOT FOR OUTDOOR USE. Do not use harsh cleaners or lacquers on the sauna, and do not place it on unapproved surfaces. Surface cracks are normal.

• Do not use lacquers, paints or abrasive cleaners on the sauna.
• Do not place the sauna on non-approved surfaces or in outdoor applications.
• Surface cracks are not considered defects in material or workmanship, as they are considered normal characteristics of all wood."

Assembly Manual

Assembly Manual + Specification Sheet PDF

General Conditions

• Eligibility for Returns: Returns are accepted if they are authorized by RecovAthlete, except for products designated as non-returnable.
• Direct Purchases Only: Only items purchased directly from RecovAthlete are eligible for return. For products bought from resellers or third-party retailers, please contact them directly.

Defective Equipment

• Warranty Service: Defective equipment will be handled according to the product's warranty, either through repair or replacement.

Return Process

• Pre-authorization Required: Returns require prior agreement and authorization from Bodynetworx.
• Return Authorization (RA) Number: To initiate a return, contact Bodynetworx at +1(917) 274-9700 or email support@recovathlete.com for an RA number. Returns without an RA number will not be accepted.
• Time Frame: Request for an RA must be made within 30 days of shipment (as per invoice date). Returned items must be received within 30 days of receiving the RA number.
• Condition of Returned Products: Items must be returned in their original packaging, in new-like condition, along with the original invoice.
• Restocking Fee: Unauthorized returns or those without an RA number may incur a 20% restocking fee.
• Shipping Charges: Original outbound shipping charges are non-refundable. All shipping and handling charges for returned items are the responsibility of the customer.

After Return

• Inspection and Processing: Upon receipt and inspection of returned items, RecovAthlete may exchange the item, issue a credit, or provide a refund at its discretion.
• Insurance Recommendation: It is recommended to insure return shipments against loss or damage and use a carrier that provides delivery proof.

Non-Returnable Items

• Custom and Non-Equipment Products: Customized items and certain non-equipment products are non-returnable.
• List of Non-Returnable Equipment:
  • Custom products (custom upholstery or equipment configuration).
  • Equipment (various Reformers, Towers and Trapeze Systems, Chairs and Barrels, Upgrades, Options and Other Pilates Equipment).
  • Non-equipment products (springs, mat conversions).

Product Quality

• Handmade Quality: Basi equipment and products are handcrafted, and slight blemishes or minor imperfections are considered normal.

Final Note

• No Refunds on Certain Products: There are no refunds on products specifically marked as non-returnable on the RecovAthlete website.

The Charleston 4-person indoor traditional sauna allows you to bring friends and family together to relax and enjoy an intense sauna experience in the comfort of your own home.The Charleston includes a 6.0 kW Harvia electric heater. Harvia heaters are world-renowned for providing high quality electric sauna heaters that produce temperatures up to 180 degrees. The 2-tiered double bench seating provides room for 4-people to sit comfortably or 2 people to lay down in the sauna. A water cask and spoon are included so you can add water to the heater stones to provide humidity and steam for more intense heat. Standard features also include a thermo-hygrometer for displaying the humidity level, interior dome lighting, ventilation system and a cabin constructed of natural Canadian Hemlock wood for a durable yet naturally appealing decor.

Sunray Charleston 4 Person Indoor Traditional Sauna HL400TN Features:

• Exterior Dimensions: 71" x 63" x 80"
  
• Interior Dimensions: 67" x 59" x 72"
  
• Product Weight: 510 lbs
• Canadian Hemlock Construction
• 6.0 kW Harvia Heater
• 2 Tiered Bench Seating
• Ergonomic Backrest
• Ventilation System
• Cask and Spoon 
• Hygrometer/Sand Timer
• Upgraded Door Handle
• 7 Year Warranty
• 220V, 50/60Hz
• 30 amp dedicated outlet required
• 6000 Watts

FAQs

How does infrared sauna work?

Infrared heaters in the sauna emit FAR Infrared heat which is a narrow band of energy within the 5.6 to 15 micron level. This type of energy closely resembles the natural human spectrum so it’s easily absorbed by the body tissue.

The body reacts by sweating profusely which has many health benefits including detoxification, improved blood flow, circulation and weight loss.

Do SunRay Saunas emit EMF?

SunRay, unlike many manufacturers, does not use wires to conduct FAR Infrared heat, rather we apply the perfect thickness of ultra-conductive carbon to an epoxy resin panel activated by positive and negative copper strips on either side.

Laminating the epoxy resin panel results in ultra low EMF levels that are safe for continuous use.

How is the sauna packaged?

SunRay Saunas contain wooden panels that are pre-packaged in cardboard boxes and then placed on a wooden pallet to ensure the sauna arrives without damage.

You can remove the cardboard boxes from the pallet and they will fit through any door size 24” or greater.

Does the sauna come pre-assembled?

SunRay Saunas are not pre-assembled. Furthermore, they arrive in panels which are secured together with screws and metal latches. Assembly takes approximately one hour.

How long does it take to assemble the Sunray Barrett 1 Person Hemlock Sauna HL100K2?

Most sauna models take about an hour to assemble. Two people are required. For more information on the assembly of the unit please see the assembly instructions.

Do you need any special tools to assemble the sauna?

No, the only tool you need to assemble the sauna is a Philips head screwdriver or drill with a Philips head bit.

What voltage does the Sunray Charleston 4 Person Indoor Traditional Sauna HL400TN run on?

All SunRay saunas use UL listed plugs and operate on 110V. Some larger saunas require a non-standard 20 amp plug and require a 20 amp circuit.

Can I place the sauna on the second floor?

Most saunas weigh between 300-400lbs. However, you can place a sauna on the second floor.

Can I use the Sunray Sauna outdoors?

All SunRay Saunas except the outdoor models must be used indoors. They are not suitable for outdoor use.

How do I clean the sauna?

First, unplug the sauna and make sure it is cool before cleaning. To clean the wooden interior of your sauna mix 3 teaspoons of baking soda into a gallon of warm water. Use a towel to wipe down the interior with the baking soda and water mixture.

Next, wipe the sauna down with a wet towel and let dry. You can clean the glass in your sauna with glass cleaner. If you have an outdoor sauna, use a standard garden hose on a low/mist setting to wash out the interior. Therefore make sure to leave the door open so the sauna can dry.

How often do I need to clean the sauna?

The sauna should be cleaned every 6 months or at your discretion if you are using it regularly. Sitting on a towel while in the sauna will capture a lot of sweat and thereby reduce the frequency of cleaning the sauna.

Warranty

This product has a 7-Year Warranty against material and workmanship defects. To make a warranty claim, you need to fill out the registration card and send it with a valid receipt to the address below or email warranty@sunraysaunas.com. However, it's important to note that the manufacturer covers the entire sauna structure, including heating elements, but only covers the radio for 1 year.    

You need to provide a receipt for any warranty claim, and you may need to arrange and pay for return shipping.. The warranty does not cover misuse, improper installation, or damage from natural causes. SUNRAY INDOOR SAUNAS ARE NOT FOR OUTDOOR USE. Do not use harsh cleaners or lacquers on the sauna, and do not place it on unapproved surfaces. Surface cracks are normal.

• Do not use lacquers, paints or abrasive cleaners on the sauna.
• Do not place the sauna on non-approved surfaces or in outdoor applications.
• Surface cracks are not considered defects in material or workmanship, as they are considered normal characteristics of all wood."

Assembly Manual

Assembly Manual + Specification Sheet PDF