Sunray Charleston 4 Person Indoor Traditional Sauna HL400TN

The Charleston 4-person indoor traditional sauna allows you to bring friends and family together to relax and enjoy an intense sauna experience in the comfort of your own home.The Charleston includes a 6.0 kW Harvia electric heater. Harvia heaters are world-renowned for providing high quality electric sauna heaters that produce temperatures up to 180 degrees. The 2-tiered double bench seating provides room for 4-people to sit comfortably or 2 people to lay down in the sauna. A water cask and spoon are included so you can add water to the heater stones to provide humidity and steam for more intense heat. Standard features also include a thermo-hygrometer for displaying the humidity level, interior dome lighting, ventilation system and a cabin constructed of natural Canadian Hemlock wood for a durable yet naturally appealing decor.

Sunray Charleston 4 Person Indoor Traditional Sauna HL400TN Features:

• Exterior Dimensions: 71" x 63" x 80"
  
• Interior Dimensions: 67" x 59" x 72"
  
• Product Weight: 510 lbs
• Canadian Hemlock Construction
• 6.0 kW Harvia Heater
• 2 Tiered Bench Seating
• Ergonomic Backrest
• Ventilation System
• Cask and Spoon 
• Hygrometer/Sand Timer
• Upgraded Door Handle
• 7 Year Warranty
• 220V, 50/60Hz
• 30 amp dedicated outlet required
• 6000 Watts

FAQs

How does infrared sauna work?

Infrared heaters in the sauna emit FAR Infrared heat which is a narrow band of energy within the 5.6 to 15 micron level. This type of energy closely resembles the natural human spectrum so it’s easily absorbed by the body tissue.

The body reacts by sweating profusely which has many health benefits including detoxification, improved blood flow, circulation and weight loss.

Do SunRay Saunas emit EMF?

SunRay, unlike many manufacturers, does not use wires to conduct FAR Infrared heat, rather we apply the perfect thickness of ultra-conductive carbon to an epoxy resin panel activated by positive and negative copper strips on either side.

Laminating the epoxy resin panel results in ultra low EMF levels that are safe for continuous use.

How is the sauna packaged?

SunRay Saunas contain wooden panels that are pre-packaged in cardboard boxes and then placed on a wooden pallet to ensure the sauna arrives without damage.

You can remove the cardboard boxes from the pallet and they will fit through any door size 24” or greater.

Does the sauna come pre-assembled?

SunRay Saunas are not pre-assembled. Furthermore, they arrive in panels which are secured together with screws and metal latches. Assembly takes approximately one hour.

How long does it take to assemble the Sunray Barrett 1 Person Hemlock Sauna HL100K2?

Most sauna models take about an hour to assemble. Two people are required. For more information on the assembly of the unit please see the assembly instructions.

Do you need any special tools to assemble the sauna?

No, the only tool you need to assemble the sauna is a Philips head screwdriver or drill with a Philips head bit.

What voltage does the Sunray Charleston 4 Person Indoor Traditional Sauna HL400TN run on?

All SunRay saunas use UL listed plugs and operate on 110V. Some larger saunas require a non-standard 20 amp plug and require a 20 amp circuit.

Can I place the sauna on the second floor?

Most saunas weigh between 300-400lbs. However, you can place a sauna on the second floor.

Can I use the Sunray Sauna outdoors?

All SunRay Saunas except the outdoor models must be used indoors. They are not suitable for outdoor use.

How do I clean the sauna?

First, unplug the sauna and make sure it is cool before cleaning. To clean the wooden interior of your sauna mix 3 teaspoons of baking soda into a gallon of warm water. Use a towel to wipe down the interior with the baking soda and water mixture.

Next, wipe the sauna down with a wet towel and let dry. You can clean the glass in your sauna with glass cleaner. If you have an outdoor sauna, use a standard garden hose on a low/mist setting to wash out the interior. Therefore make sure to leave the door open so the sauna can dry.

How often do I need to clean the sauna?

The sauna should be cleaned every 6 months or at your discretion if you are using it regularly. Sitting on a towel while in the sauna will capture a lot of sweat and thereby reduce the frequency of cleaning the sauna.

Warranty

This product has a 7-Year Warranty against material and workmanship defects. To make a warranty claim, you need to fill out the registration card and send it with a valid receipt to the address below or email warranty@sunraysaunas.com. However, it's important to note that the manufacturer covers the entire sauna structure, including heating elements, but only covers the radio for 1 year.    

You need to provide a receipt for any warranty claim, and you may need to arrange and pay for return shipping.. The warranty does not cover misuse, improper installation, or damage from natural causes. SUNRAY INDOOR SAUNAS ARE NOT FOR OUTDOOR USE. Do not use harsh cleaners or lacquers on the sauna, and do not place it on unapproved surfaces. Surface cracks are normal.

• Do not use lacquers, paints or abrasive cleaners on the sauna.
• Do not place the sauna on non-approved surfaces or in outdoor applications.
• Surface cracks are not considered defects in material or workmanship, as they are considered normal characteristics of all wood."

Assembly Manual

Assembly Manual + Specification Sheet PDF

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• 60-Day Window: If you find the same item at a lower price from an authorized competitor within 60 days of your purchase, we’ll match it.
• We Add 20%: Besides matching the price, we give you 20% of the difference back.
• Same Currency: Price comparisons must be in the same currency as your original purchase.
• MAP Policy Required: The competitor must be an authorized dealer of the product and follow a Minimum Advertised Price (MAP) policy set by the manufacturer.

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SunRay Saunas assures that its products are free from defects in materials and craftsmanship for a duration of seven years following the purchase date. The buyer is fully accountable for the correct usage, functioning, and installation of the product, which is designated solely for residential use.

Commercial usage will invalidate the warranty. Furthermore, the buyer agrees to absolve SunRay Saunas of any legal action, judgments, or liability claims stemming from the product's utilization. SunRay Saunas disclaims responsibility for any damages or losses due to improper installation.

Buyers must ensure the product complies with local regulations. If a product non-compliant with local codes is purchased, returns are permissible under specific conditions: the product must be uninstalled and in original packaging for a return, subject to original and return shipping fees and a 15% restocking fee. Opened or repackaged products incur a 25% restocking fee.

SunRay Saunas offers a 7-Year Warranty against material and craftsmanship defects. For warranty service, complete the enclosed warranty registration card and send it with a valid sales receipt. Contact warranty@sunraysaunas.com for further assistance. This warranty covers the sauna structure and heating elements, while the radio has a 1-Year Warranty. Warranty claims require a receipt and are resolved by repair or replacement. Damage from misuse, improper installation, or natural events is excluded. This warranty is exclusive and supersedes other warranties or liabilities. Indoor use is a requirement for the warranty.

Avoid using lacquers, paints, or abrasive cleaners on the sauna. The sauna should not be placed on unapproved surfaces or outdoors. Surface cracks are not deemed defects as they are typical of wood.

WARRANTY AND PURCHASER RESPONSIBILITIES

The warranty is valid for the original purchaser with proof of purchase. It applies to products made after October 1, 2010.

WARRANTY FULFILLMENT

SunRay Saunas will replace or fund repairs for covered defects. Installed products are non-returnable, and travel or labor costs are not covered. Report defects to SunRay Saunas promptly for inspection.

RESPONSIBILITIES OF INSTALLERS

Installers must check the sauna for damage before installation. SunRay Saunas is not liable for issues that could have been identified and resolved before installation. Transit damage is the carrier's responsibility, and must be reported immediately.

LIMITATIONS AND EXCLUSIONS

This warranty does not cover damages from abuse, accidents, or improper installation. Alterations or unauthorized repairs void the warranty. SunRay Saunas is not liable for incidental or consequential damages, subject to state law variations.

DISCLAIMER

No implied warranties beyond the stated terms. SunRay Saunas is not bound by any unauthorized warranties or representations.

TECHNICAL SERVICE

For service, contact the retailer or local warranty center. For additional help, contact SunRay Saunas Service Department or call 800.976.5530.

.

At RecovAthlete, we handle the shipping of our sauna units directly from our warehouse to your location, ensuring that each sauna is brand new and shipped without involving third parties. We offer delivery across the USA, typically within 8-10 business days for models that are in stock. Since our stock levels can vary, we recommend contacting us for specific delivery timelines. Orders for in-stock items are dispatched within 1-2 business days.

You will receive a tracking number once your order is shipped.

Our shipments include a lift gate service, enabling the safe and gradual lowering of your sauna crate onto your driveway.

Residential Delivery

We provide a standard residential delivery service, ensuring the sauna is delivered directly to your home.

Commercial Delivery

We also offer commercial delivery to any business location in the US or Canada at no extra cost.

Packaging and Protection

To guarantee your sauna arrives in pristine condition, we employ additional protective measures in our packaging. This includes standard materials like cardboard and styrofoam, along with corner protectors and a reinforced shipping pallet crafted from high-grade lumber.

Pre-Delivery Notification

We inform each customer by phone when their sauna leaves our warehouse. Furthermore, we will contact you before delivery to arrange a convenient delivery window, ensuring you are available to receive and inspect the shipment. The shipping company will not arrive unannounced.

Acceptance and Inspection Policy

Upon delivery, the purchaser must be present to accept the sauna. It's crucial to examine the packaging for any signs of damage, such as tears or holes. Please do not sign the delivery receipt until you have thoroughly checked and are satisfied that the sauna is in perfect condition. Noted damages at the time of delivery will be covered by our warranty. However, damages reported later without any recorded exceptions on the delivery receipt will not be eligible for coverage. We advise opening the packages within three days of delivery to verify the product's condition. In case of any internal damage with no external packaging damage, please contact the shipping company and SunRay Saunas immediately at 800.976.5530. Any internal damage must be reported within three business days of delivery to be eligible for coverage.

Return Policy

If you've purchased an item from sunraysaunas.com, you're eligible to return it within 30 days from the date it was shipped from our warehouse, provided it remains brand new and uninstalled. To ensure a successful return, the item must be in its original condition, including all packaging, manuals, accessories, and the original crate. Once we receive the returned item at our warehouse, we'll process your refund within 3 business days.

Please note that items must be returned in the same condition as they were received, including shrink wrap, tape, and foam. If the returned item is damaged due to inadequate packaging, a restocking fee of up to 25% may apply.

The customer is responsible for all shipping costs, both original and return, even if the original shipping was free. After inspecting the returned merchandise, we will issue a refund to your credit card for the item's purchase price, minus the original shipping fee, return shipping fee, and a 15% restocking fee.

Defective Products Policy

Upon receiving your order, please inspect all items immediately. You have 30 days from the delivery date to report any broken or defective items. If you discover a defect or damage, contact us at 1.800.976.5530. We will replace or repair defective or broken items at no charge upon receiving notification. After 30 days, any issues with broken or defective items will fall under our standard warranty policy, detailed in our Terms and Conditions.

Cancellation Policy

Orders can be canceled within 48 hours provided they haven't been shipped yet. Most orders are shipped within 24 hours. If you cancel an order after it's been shipped, you will be responsible for original and return shipping charges, plus any re-consignment fees from the trucking company.

Cancellations will be refunded in the original payment method used during the order placement.

Payment Policy

Credit card payments are processed at the time of purchase, regardless of the delivery date.

Accepted Payment Methods:

• Visa
• MasterCard
• American Express
• Discover
• PayPal

Sales Tax

Sales tax is applicable on the total invoice amount for orders delivered to Virginia (VA). Orders delivered outside of VA are not subject to sales tax.

Duties and Taxes for Canada

For shipments to Canada, duties and taxes must be collected. These are handled separately by a third-party customs broker. If you don’t specify a broker, sunraysaunas.com will choose one for you. We can provide an estimate of the duties and taxes before purchase upon request.

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