SunRay Tiburon 4-Person Indoor Traditional Sauna HL400SN

Assembly Manual + Specification Sheet PDF

Assembly Manual + Specification Sheet PDF

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we are dedicated to supporting your health and fitness journey, and ensuring you receive the best value for your purchases. Our 120% Price Match Guarantee reflects this commitment, providing you with unmatched assurance.

How Our 120% Price Match Guarantee Works:

1. 60-Day Window: If you find an identical item advertised at a lower price by a competitor within 60 days of your purchase, we will match it.
2. Beyond Matching: We don't just match the lower price; we also give you an additional 20% of the competitor's price.
3. Currency Consistency: The comparison must be in the same currency as your original purchase for fairness.

Detailed Terms and Conditions:

• Product Eligibility: This guarantee applies to identical products (same manufacturer, model, features, and SKU Style Number) and from authorized dealers.
• Price Verification: We base our comparison on the total verifiable selling price, excluding taxes. Shipping and handling are considered, especially when RecovAthlete offers free shipping.
• Fairness in Comparison: Our team ensures each price match claim is valid and fair.

Exclusions to Note:

• Secondary Market and Used Items: Excludes prices from secondary sellers, and used or refurbished items.
• Non-Public Offers: Excludes wholesale, dealer, contract, and below-wholesale cost pricing.
• Special Sales Events: Excludes pricing from sales, flash sales, promotions, closeouts, and clearance events.
• Combination with Other Offers: Cannot be combined with other RecovAthlete offers, discounts, or promotions.

Our Ethical Pricing Pledge: We commit to never selling products below cost, ensuring quality and fairness.

Submitting Your Price Match Claim:

• Gather Evidence: Collect the competitor's advertisement or written quote.
• Provide Details: Include your contact information, order number, and product specifics.
• Claim Process: Submit your claim via our Contact Us page: RecovAthlete Contact Us.

Patience with Processing: Please allow up to six weeks for refund processing. Our 120% Price Match Guarantee is our promise to you that shopping at RecovAthlete means always getting the best value.

SunRay Saunas assures that its products are free from defects in materials and craftsmanship for a duration of seven years following the purchase date. The buyer is fully accountable for the correct usage, functioning, and installation of the product, which is designated solely for residential use.

Commercial usage will invalidate the warranty. Furthermore, the buyer agrees to absolve SunRay Saunas of any legal action, judgments, or liability claims stemming from the product's utilization. SunRay Saunas disclaims responsibility for any damages or losses due to improper installation.

Buyers must ensure the product complies with local regulations. If a product non-compliant with local codes is purchased, returns are permissible under specific conditions: the product must be uninstalled and in original packaging for a return, subject to original and return shipping fees and a 15% restocking fee. Opened or repackaged products incur a 25% restocking fee.

SunRay Saunas offers a 7-Year Warranty against material and craftsmanship defects. For warranty service, complete the enclosed warranty registration card and send it with a valid sales receipt. Contact warranty@sunraysaunas.com for further assistance. This warranty covers the sauna structure and heating elements, while the radio has a 1-Year Warranty. Warranty claims require a receipt and are resolved by repair or replacement. Damage from misuse, improper installation, or natural events is excluded. This warranty is exclusive and supersedes other warranties or liabilities. Indoor use is a requirement for the warranty.

Avoid using lacquers, paints, or abrasive cleaners on the sauna. The sauna should not be placed on unapproved surfaces or outdoors. Surface cracks are not deemed defects as they are typical of wood.

WARRANTY AND PURCHASER RESPONSIBILITIES

The warranty is valid for the original purchaser with proof of purchase. It applies to products made after October 1, 2010.

WARRANTY FULFILLMENT

SunRay Saunas will replace or fund repairs for covered defects. Installed products are non-returnable, and travel or labor costs are not covered. Report defects to SunRay Saunas promptly for inspection.

RESPONSIBILITIES OF INSTALLERS

Installers must check the sauna for damage before installation. SunRay Saunas is not liable for issues that could have been identified and resolved before installation. Transit damage is the carrier's responsibility, and must be reported immediately.

LIMITATIONS AND EXCLUSIONS

This warranty does not cover damages from abuse, accidents, or improper installation. Alterations or unauthorized repairs void the warranty. SunRay Saunas is not liable for incidental or consequential damages, subject to state law variations.

DISCLAIMER

No implied warranties beyond the stated terms. SunRay Saunas is not bound by any unauthorized warranties or representations.

TECHNICAL SERVICE

For service, contact the retailer or local warranty center. For additional help, contact SunRay Saunas Service Department or call 800.976.5530.

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At RecovAthlete, we handle the shipping of our sauna units directly from our warehouse to your location, ensuring that each sauna is brand new and shipped without involving third parties. We offer delivery across the USA, typically within 8-10 business days for models that are in stock. Since our stock levels can vary, we recommend contacting us for specific delivery timelines. Orders for in-stock items are dispatched within 1-2 business days.

You will receive a tracking number once your order is shipped.

Our shipments include a lift gate service, enabling the safe and gradual lowering of your sauna crate onto your driveway.

Residential Delivery

We provide a standard residential delivery service, ensuring the sauna is delivered directly to your home.

Commercial Delivery

We also offer commercial delivery to any business location in the US or Canada at no extra cost.

Packaging and Protection

To guarantee your sauna arrives in pristine condition, we employ additional protective measures in our packaging. This includes standard materials like cardboard and styrofoam, along with corner protectors and a reinforced shipping pallet crafted from high-grade lumber.

Pre-Delivery Notification

We inform each customer by phone when their sauna leaves our warehouse. Furthermore, we will contact you before delivery to arrange a convenient delivery window, ensuring you are available to receive and inspect the shipment. The shipping company will not arrive unannounced.

Acceptance and Inspection Policy

Upon delivery, the purchaser must be present to accept the sauna. It's crucial to examine the packaging for any signs of damage, such as tears or holes. Please do not sign the delivery receipt until you have thoroughly checked and are satisfied that the sauna is in perfect condition. Noted damages at the time of delivery will be covered by our warranty. However, damages reported later without any recorded exceptions on the delivery receipt will not be eligible for coverage. We advise opening the packages within three days of delivery to verify the product's condition. In case of any internal damage with no external packaging damage, please contact the shipping company and SunRay Saunas immediately at 800.976.5530. Any internal damage must be reported within three business days of delivery to be eligible for coverage.

Return Policy

If you've purchased an item from sunraysaunas.com, you're eligible to return it within 30 days from the date it was shipped from our warehouse, provided it remains brand new and uninstalled. To ensure a successful return, the item must be in its original condition, including all packaging, manuals, accessories, and the original crate. Once we receive the returned item at our warehouse, we'll process your refund within 3 business days.

Please note that items must be returned in the same condition as they were received, including shrink wrap, tape, and foam. If the returned item is damaged due to inadequate packaging, a restocking fee of up to 25% may apply.

The customer is responsible for all shipping costs, both original and return, even if the original shipping was free. After inspecting the returned merchandise, we will issue a refund to your credit card for the item's purchase price, minus the original shipping fee, return shipping fee, and a 15% restocking fee.

Defective Products Policy

Upon receiving your order, please inspect all items immediately. You have 30 days from the delivery date to report any broken or defective items. If you discover a defect or damage, contact us at 1.800.976.5530. We will replace or repair defective or broken items at no charge upon receiving notification. After 30 days, any issues with broken or defective items will fall under our standard warranty policy, detailed in our Terms and Conditions.

Cancellation Policy

Orders can be canceled within 48 hours provided they haven't been shipped yet. Most orders are shipped within 24 hours. If you cancel an order after it's been shipped, you will be responsible for original and return shipping charges, plus any re-consignment fees from the trucking company.

Cancellations will be refunded in the original payment method used during the order placement.

Payment Policy

Credit card payments are processed at the time of purchase, regardless of the delivery date.

Accepted Payment Methods:

• Visa
• MasterCard
• American Express
• Discover
• PayPal

Sales Tax

Sales tax is applicable on the total invoice amount for orders delivered to Virginia (VA). Orders delivered outside of VA are not subject to sales tax.

Duties and Taxes for Canada

For shipments to Canada, duties and taxes must be collected. These are handled separately by a third-party customs broker. If you don’t specify a broker, sunraysaunas.com will choose one for you. We can provide an estimate of the duties and taxes before purchase upon request.

Your Trusted Source for Recovery, Wellness, and Fitness Solutions

At RecovAthlete, we empower athletes, wellness enthusiasts, and businesses with innovative tools to enhance recovery, optimize performance, and promote overall health. With our extensive product range, expert guidance, and unmatched customer service, we make it easy to build a tailored recovery and wellness routine.

Explore Our Premium Product Range

We specialize in a diverse range of recovery and wellness equipment for homes, gyms, spas, and wellness centers, including:

• Pilates Equipment: Strengthen and tone with high-performance reformers and accessories.
• Saunas: Experience relaxation and detoxification with advanced infrared and traditional saunas.
• Massage Chairs: Indulge in luxurious comfort and targeted muscle recovery.
• Vibration Machines: Boost circulation, flexibility, and recovery.
• Ice Baths/Cold Plunges: Reduce inflammation and recover faster with cold therapy.
• Hyperbaric Chambers: Improve oxygen levels to speed up healing and recovery.
• Halotherapy: Enhance respiratory health with state-of-the-art salt therapy equipment.
• Red Light Therapy: Rejuvenate your body and reduce inflammation with innovative light therapy devices.
• Sound Therapy: Achieve mental clarity and deep relaxation with advanced sound healing systems.
• Hot Tubs & Spa Equipment: Create a wellness oasis with premium hot tubs and spa essentials.

Customizable Wellness Solutions

Combine Products to Meet Your Therapy Needs

Our extensive product range allows you to create personalized recovery routines to meet your unique goals.

Popular Therapy Combinations:

• Cold Plunge + Sauna: Pair cold therapy with detoxifying heat for enhanced recovery.
• Hyperbaric Chamber + Red Light Therapy: Combine oxygen and light therapies for powerful rejuvenation.
• Sound Therapy + Massage Chair: Relax your mind and body with synchronized sound and muscle therapy.

Our team is here to help you design the perfect combination for optimal results.

Commercial Financing Options

We understand the importance of affordability, especially for businesses investing in premium recovery equipment. That's why we offer commercial financing options through multiple trusted vendors, giving you high chances of approval and flexible terms to suit your budget.

Why Choose Commercial Financing with RecovAthlete?

• Easy Application Process: Quick and hassle-free financing setup.
• High Approval Rates: We work with multiple vendors to increase your chances of acceptance.
• Flexible Terms: Tailored payment plans to fit your business needs.

Whether you're equipping a gym, spa, or wellness center, our financing options make it easy to invest in top-quality equipment without upfront financial strain.

Transparent Shipping and Pricing

Free Shipping on Most Products

We offer free shipping on most products, and for items that incur shipping charges, all costs are displayed on the product pages. With RecovAthlete, there are no hidden costs, so that you can shop with confidence.

Unmatched Confidence with Our 120% Price Match Guarantee

Our 120% Price Match Guarantee ensures you always receive the best deal when you shop with us.

How It Works:

1. 60-Day Price Match: If you find the same product at a lower price within 60 days of your purchase, we'll match it.
2. Beyond Matching: We'll also give you 20% of the competitor's price.
3. Fair Comparison: This applies to identical products from authorized dealers in the same currency.

Please find out detailed Price Match Policy ( click here ) to know about all exclusions.

To submit your price match claim, visit our Contact Us page with the competitor's ad or quote, and we'll handle the rest.

Why Our Customers Choose RecovAthlete

1. Hassle-Free Shopping Experience

Finding the right equipment is easy with RecovAthlete:

1. Share your goals and preferences.
2. Receive tailored recommendations from our expert team.
3. Place your order securely online or by contacting us directly.
4. No Hidden Costs

We believe in transparency. All shipping charges (if applicable) are mentioned on the product pages, and most products include free shipping, so you'll never encounter unexpected costs.

1. Exclusive Bonuses

Many of our products come with valuable extras:

• Free Accessories: Enjoy add-ons like protective covers, fire rocks, or starter kits.
• Special Discounts: Get exclusive deals on complementary items if bonuses aren't included.

1. Flexible Financing Options

For individuals, we offer 0% financing for up to 6 months through ShoPay, making it easy to invest in your health without financial strain. Learn more here.

1. World-Class Customer Support

Our team is dedicated to helping you every step of the way, from choosing the right products to post-purchase support. Have questions? We're just a message away.

1. Trusted by Leading Brands

We partner with top manufacturers to ensure the best quality:

• Premium Craftsmanship: Every product is built for durability and performance.
• High Customer Ratings: We only work with brands that meet our strict quality standards.
• Authorized Retailer: Shop confidently, knowing your products are authentic and supported by the manufacturer.

What Our Customers Are Saying

"Customizable Solutions for My Business"

"I purchased a combination of red light therapy beds and saunas for my wellness center, and the RecovAthlete team made it so easy to set up. Their commercial financing options allowed me to get everything I needed without breaking my budget. Truly amazing service!"

"Best Price Guarantee and Amazing Service"

"I saved so much with the 120% Price Match Guarantee on my hyperbaric chamber purchase. The team was incredibly helpful, and the product quality was top-notch. I'll shop here again!"

Why RecovAthlete Stands Out

• Extensive Product Range: From Pilates reformers to hot tubs, we offer various equipment for recovery, wellness, and fitness.
• Customizable Therapy Options: Build a tailored routine with our diverse product combinations.
• Flexible Financing: Choose from personal or commercial financing with high approval rates and flexible terms.
• Transparent Pricing: There are no surprises with free shipping on most products and all costs displayed.
• Exceptional Support: Our team is dedicated to your satisfaction, from purchase to delivery.

Transform Your Recovery and Wellness Journey Today

With RecovAthlete, you're not just purchasing equipment but investing in your health, business, and future. Explore our premium products and discover how we can elevate your recovery and wellness routine.

Contact Us to get started! Click Here