The day the product is delivered to you. Not the order date, not the ship date. Carrier tracking confirmation of delivery establishes Day 0. If shipping is delayed, your 30 days don't begin until the product actually arrives.

You do. RecovAthlete covers outbound shipping to you. Return shipping is the buyer's responsibility. Costs vary by carrier and your location. For freight items like Total Gym Encompass models and circuit packages, this can be a significant cost. Call 866-861-6317 before initiating a return if you want a freight quote to compare against the restocking and shipping math.

No. The 25% is the maximum we reserve the right to apply. The actual fee is at our discretion based on the circumstances of the return: condition of the product, whether the original packaging is intact, whether the return reason is something we could have prevented with better information at purchase, and whether we can resell the unit. Returns initiated quickly with original packaging and no damage typically see the lowest fees.

Yes. Returns require the original shipping cartons and all packing materials. If you've discarded the packaging, the return may not be accepted. Hold onto the boxes for the full 30-day window. Once you're certain you're keeping the product, you can break them down.

Keeping the product beyond 30 days is treated as acceptance of the equipment. Any remaining payments become due in full. Returns after Day 30 are not part of the trial period and we're under no obligation to accept them. If you're approaching Day 30 and unsure, call us before the deadline.

No. Returns without an RMA number from us may not be accepted, and unauthorized returns are sent back at your expense per condition 6 above. Always call 866-861-6317 or email info@recovathlete.com to start the process and get your RMA number first.

A return is when you decide the product isn't right for you within the 30-day window. RecovAthlete handles it, you pay return shipping, and a restocking fee may apply. A warranty claim is when the product has a manufacturing defect or material failure under normal use. Total Gym Commercial handles warranty claims directly through 1-800-501-4621, and warranty repair or replacement comes at no cost to you within the coverage period.

Depends on timing and severity. Inside the 30-day window, you have both options. A warranty claim with Total Gym typically results in repair or part replacement at no cost. A return gets you a refund (less restocking) but you pay return shipping. For a defect that can be repaired, warranty is usually the better path. For a fundamental product mismatch with your facility, a return makes more sense. Call 866-861-6317 with the specifics and we'll help you choose.

Yes, with the same 25% restocking discretion. Many Total Gym orders are processed with the manufacturer the same business day, so by the time a cancellation request comes in the unit may already be in production or staged for shipment. Call us as soon as you know. We do everything we can to minimize the cost on quick cancellations.

Once we receive and inspect the returned product, the refund is processed to your original payment method. Banks and credit card processors typically take 5 to 10 business days to post the refund after we issue it. Financed purchases follow the financing partner's unwind timeline, which varies by lender.

If you're inside the 30-day window, you can return it or exchange it. Call 866-861-6317 before shipping anything back. Exchanges sometimes have lower fees than straight returns since we're not unwinding the sale entirely. We can also help confirm the right model for your facility before the original purchase, so call ahead if you're unsure which model fits your space and training population.

Three tiers. The frame is covered for 5 years against defective workmanship and materials. Parts and upholstery are covered for 1 year. Foam and rubber components are covered for 90 days. All three coverage windows begin once the product is paid for in full.

Once the product is paid for. Coverage does not start on the order date or the delivery date. If you financed your purchase, coverage activates when the financing is closed and payment to Total Gym Commercial is complete. Your RecovAthlete order confirmation establishes the purchase. We retain a copy on file for every order.

No. The warranty explicitly excludes corrosion from perspiration. This is the most common avoidable exclusion in commercial environments. Wipe down equipment after every session and inspect rails, hardware, and exposed metal quarterly. Routine cleaning is your responsibility. The warranty covers manufacturing defects, not damage from accumulated sweat exposure.

Motorized units must be plugged into a properly rated, grounded, and dedicated electrical circuit. The warranty excludes damage from improper electrical setup, including circuits that are not properly rated, not grounded, or not dedicated. Before installing a Power Tower or any motorized Total Gym, have an electrician verify the circuit meets the manufacturer's specifications. Older clinic buildings and converted commercial spaces are the highest-risk locations for this exclusion.

Not without prior written approval from Total Gym Commercial. The warranty states explicitly that no allowance will be granted for repairs made by the buyer without Total Gym's prior written approval. Always call 1-800-501-4621 first. They'll either authorize a service provider or ship replacement parts. Self-funded repairs done before authorization are not reimbursable.

Damage in transit is handled separately from warranty. If your equipment arrives damaged, do not accept the delivery, or note the damage on the freight paperwork at delivery, then contact us at 866-861-6317 immediately. We handle freight damage claims directly with the carrier. Manufacturing defects discovered after delivery go through the standard warranty process via Total Gym at 1-800-501-4621.

No. The warranty covers defective workmanship and materials, not abnormal wear and tear or ordinary aging from regular use. Cable replacement after years of service, upholstery wear, and similar maintenance items are considered wear and tear rather than defects.

Not covered. The warranty is in lieu of all other liabilities, including direct, indirect, special, and consequential damages. If equipment downtime affects your facility's revenue, that loss is not recoverable from Total Gym Commercial under the warranty. Facilities running on tight margins should plan for occasional downtime and keep backup equipment options in mind.

Warranty terms outside the US may vary. Total Gym Commercial issues coverage through authorized distributors in each region. Contact your local authorized Total Gym distributor for the specific terms in your country. If you're not sure who your local distributor is, call us at 866-861-6317 and we'll help you locate the right contact.

If Total Gym denies a claim and you believe it shouldn't have been, call us at 866-861-6317. As your authorized dealer, we can review the claim, advocate on your behalf with Total Gym Commercial, and explore alternatives. Document everything in writing throughout the process so there's a clear record of the claim, the response, and the basis for any denial.

Transferability is not addressed in the published warranty terms. Before selling or transferring equipment, call 866-861-6317. We'll confirm with Total Gym Commercial what happens to the remaining coverage under your specific purchase.

The warranty covers repair or replacement of defective parts. Indirect costs (return shipping, labor, installation, removal) are not explicitly covered under the manufacturer's standard terms. Confirm the exact scope of your specific claim with Total Gym Customer Service at 1-800-501-4621 when you file. Some claims include shipping; some don't.