Vacuactivus VacuStar Treadmill

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we're here to support your recovery and performance goals, without overpaying. Our 120% Price Match Guarantee makes sure you always get the best deal. If you find a lower price, not only will we match it, we'll beat it by adding 20% of the price difference back to your refund.

How It Works

• 60-Day Window: If you find the same item at a lower price from an authorized competitor within 60 days of your purchase, we'll match it.
• We Add 20%: Besides matching the price, we give you 20% of the difference back.
• Same Currency: Price comparisons must be in the same currency as your original purchase.
• MAP Policy Required: The competitor must be an authorized dealer of the product and follow a Minimum Advertised Price (MAP) policy set by the manufacturer.

Terms and Conditions

• Eligible Products: Must be the same model, SKU, and from an authorized seller.
• Verifiable Prices: We compare total verifiable selling prices (excluding taxes), including shipping.
• Manual Review: Our team reviews all claims for validity and eligibility.

Exclusions

• Used, refurbished, or secondary-market products
• Wholesale, contract, or below-cost pricing
• Marketplace sellers (Amazon, Walmart, Costco, etc.)
• Flash sales, closeouts, clearance, or limited-time promos
• Price matches can't be combined with other RecovAthlete discounts or offers

Our Ethical Pricing Pledge

We don't undercut manufacturers or sell below cost. We follow ethical pricing standards prioritizing fairness, brand integrity, and long-term trust.

How to Submit a Claim

1. Get Proof: A screenshot, ad, or live link showing the competitor's lower price.
2. Send Details: Include your order number, the product name, and the competitor info.
3. Submit via Contact Page: contact the RecovAthlete team.
4. Processing: Allow up to 6 weeks for verification and refund processing.

With our 120% Price Match Guarantee, you can shop knowing you'll never miss out on a better deal, because we'll beat it.

Vacuactivus Return Policy

1. Return Window

• You may return most Vacuactivus products within 30 days of delivery.
• To be eligible, items must be unused, in original packaging, and include all accessories, manuals, and documentation.

2. Restocking Fee & Shipping Costs

• A 25% restocking fee applies to all approved returns.
• You are responsible for return shipping costs; outbound shipping is non-refundable.

3. Non-Returnable Items

Due to hygiene, safety, or manufacturer restrictions, the following cannot be returned:

• Custom or made-to-order chambers
• Red Light Therapy devices
• Any consumable or high-wear parts
• Products marked “Final Sale” at checkout

4. How to Initiate a Return

• Request Authorization: Email info@recovathlete.com or call 866-861-6317 to obtain a Return Merchandise Authorization (RMA) number.
• Pack Securely: Include the RMA on the outside of the box; ship via a trackable carrier.
• Inspection & Refund: Upon receipt, our team inspects the item (7–10 business days). If approved, we issue a refund—minus restocking and any shipping fees—to your original payment method.

5. Damaged or Defective Items

• Inspect on Arrival: Photograph any visible damage to the box or product and email images to info@recovathlete.com within 24 hours of delivery.
• Defect Claims: If your item is defective, we’ll provide a prepaid return label. Once returned and confirmed defective, we’ll ship you a replacement at no extra cost.

6. Missed Deliveries

• If a shipment is returned to us due to missed delivery and no reschedule:

  • A 25% restocking fee applies.

  • You bear all shipping charges.

7. Exchanges

• We do not offer direct exchanges. To exchange, return the original item for refund, then place a new order.

Questions?
Reach our Vacuactivus Support Team:

• Phone: 866-861-6317
• Email: info@recovathlete.com
• By purchasing Vacuactivus products, you agree to this Return Policy. If you do not agree, please contact us before placing your order.

• Equipment Limited Warranty

• This is a warranty agreement for fitness and spa equipment from the manufacturer VACUACTIVUS.
• By using the equipment, the buyer acknowledges and agrees to the terms and conditions.

• Warranty Coverage

• All new products are warranted to be free from defects in materials and manufacture.
• The warranty periods commence on the invoice date of the original purchase.
• The warranty only applies to defects discovered within the warranty period and extends only to the original purchaser.
• Repaired or replaced parts are warranted for the remainder of the original warranty period.

• Warranty Periods

• Standard one-year warranty covering the body, motors, and parts.
• Option for unlimited after-warranty service available.
• Specific warranty periods:
  • Structural Frame/Body: 2 years
  • Motors: 1 year
  • Mechanical and Electrical Parts: 1 year
  • High Wear Console Items (headphone jacks, USB connectors): 90 days
  • Color/touch screens and media connectors: 90 days
  • Product Labor: 1 year

• Warranty Claim Process

• The buyer must notify the manufacturer or authorized distributor within 30 days of discovering any nonconformity.
• The affected product must be made available for inspection by the manufacturer or service representative.

• Warranty Exclusions

• The warranty does not cover damage caused by improper handling, operation contrary to intended purpose, force majeure (fire, flood, lightning), mechanical damage, modifications, moving the equipment, improper installation, unauthorized access, or damaged warranty seals.
• The warranty excludes certain components like cords, plugs, switches, batteries, cables, belts, skirts, rolls, pedals, jets, surfaces, aroma containers, mats, decorative strips, etc.
• The warranty excludes consumable parts subject to normal wear and tear, such as bearings, belts, ropes, springs, hydraulics, pulleys, hinges, wedges, screw connections, leather surfaces, wood parts, pillows, chairs, etc., unless a defect is not due to normal wear.
• The warranty excludes software updates, defects that don't materially affect exercise functionality, consumable goods, cosmetic items, damage from abuse, misuse, accident, improper service/installation, unauthorized modifications or non-OEM parts, rust, corrosion, failure to follow maintenance procedures, missing or altered serial numbers, installation issues, RFID tokens, cable raceways, fuse systems, pickup/delivery for repairs, and labor costs beyond the warranty period.

• Warranty Void Conditions

• The warranty is void if the defect results from mechanical damage, thermal/chemical damage, use of incompatible manuals or cleaning methods, improper protection from external factors (humidity, temperature, foreign objects), use of non-required consumables, improper use, unauthorized modifications, deliberate actions by the user, use contrary to intended purpose, improper installation or settings, or operating a faulty device.

Product Registry

You can register your Vacuactivus product on the manufacturer's registration portal.

• Technical Support

• Technical support requests are accepted via email at vacuactivus@gmail.com.
• Service support is available only during business hours (Monday to Friday, 10 AM to 5:30 PM Pacific or Central European time), subject to availability.
• Services must be booked by contacting the manufacturer through phone or email.
• Warranty service is provided at the manufacturer's discretion. If a technician is not required and only part replacement is needed, the replacement part will be sent for easy installation.
• The offer does not include reimbursement or rebates from non-authorized or third-party technicians.
• A claim for technical support must include the recipient's information, place of installation, date of installation, and confirmation of receiving the device with an instruction manual and no quality objections.

• Warranty Conditions and Restrictions

• The warranty is valid only if the product has been serviced by an authorized service provider or certified distributor, remains in possession of the original purchaser with proof of purchase, has not been subjected to accident, misuse, abuse, improper service, or non-VACUACTIVUS modification, and claims are made within the warranty period.
• The warranty does not cover damage or failure caused by non-compliant electrical wiring or lack of reasonable and necessary maintenance as outlined in the documentation.
• The manufacturer is not responsible for Internet connectivity, changes in broadcast standards, signal quality of media supplied to its products, or compatibility with future services.
• The manufacturer does not warranty the work or products of third-party companies.
• The manufacturer does not pay labor costs outside the manufacturer's location.
• The warranty is void when equipment is installed in a country other than where it was sold.
• Moving parts bolted to the structural frame are not included in the "Structural Frame" warranty.
• All terms of coverage remain the same regardless of where the equipment is installed or used, including commercial products sold into residential environments.
• All equipment must be installed by an authorized representative. Third-party installed equipment is not subject to warranty.

• Disclaimer and Release

• The provided limited warranties are the exclusive warranties given by the manufacturer and supersede any prior, contrary, or additional representations.
• Any implied warranties, including merchantability or fitness for a particular purpose, are limited in duration to the express warranty periods.
• The manufacturer disclaims and excludes all other obligations or liabilities, express or implied, arising by law or otherwise, for any nonconformance or defect, including obligations in tort (whether or not arising from negligence) and for loss of or damage to any equipment.
• This disclaimer and release applies even if the express warranty fails of its essential purpose.

• Exclusive Remedies

• For any product that fails to conform to its warranty, the manufacturer will provide, at its sole discretion, one of the following: repair, replacement, sending parts for replacement, or refund of the purchase price.
• Limited warranty service may be obtained by contacting the authorized service center or distributor from whom the item was purchased.
• The manufacturer compensates authorized servicers for warranty trips within their normal service area to repair commercial equipment at the customer's location. A trip charge may apply outside the service area.
• These remedies shall be the sole and exclusive remedies of the buyer for any breach of warranty.

• Exclusion of Consequential and Incidental Damages

• The manufacturer and its suppliers shall have no obligation or liability, whether arising in contract (including warranty), tort (including negligence and strict liability), or otherwise, for damage to the equipment, property damage, loss of use, revenue or profit, cost of capital, cost of substitute equipment, additional costs incurred by the buyer, or any other incidental, special, indirect, or consequential damages, whether resulting from nondelivery or from the use, misuse, or inability to use the product.
• This exclusion applies even if the warranty fails of its essential purpose and regardless of whether such damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory.
• Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply.

• Discretionary Offer

• This offer is provided at the manufacturer's discretion and is subject to availability and may be withdrawn or changed at any time

Please refer to the full Vacuactivus warranty policy for supplier-specific terms.