Leisurecraft Designer B 4.5KW Sauna Heater with Rocks

The day the product is delivered to you. Not the order date, not the ship date. Carrier tracking confirmation of delivery establishes Day 0. If shipping is delayed, your 30 days don't begin until the product actually arrives.

You do. RecovAthlete covers outbound shipping to you. Return shipping is the buyer's responsibility. Costs vary by carrier and your location. For freight items like Total Gym Encompass models and circuit packages, this can be a significant cost. Call 866-861-6317 before initiating a return if you want a freight quote to compare against the restocking and shipping math.

No. The 25% is the maximum we reserve the right to apply. The actual fee is at our discretion based on the circumstances of the return: condition of the product, whether the original packaging is intact, whether the return reason is something we could have prevented with better information at purchase, and whether we can resell the unit. Returns initiated quickly with original packaging and no damage typically see the lowest fees.

Yes. Returns require the original shipping cartons and all packing materials. If you've discarded the packaging, the return may not be accepted. Hold onto the boxes for the full 30-day window. Once you're certain you're keeping the product, you can break them down.

Keeping the product beyond 30 days is treated as acceptance of the equipment. Any remaining payments become due in full. Returns after Day 30 are not part of the trial period and we're under no obligation to accept them. If you're approaching Day 30 and unsure, call us before the deadline.

No. Returns without an RMA number from us may not be accepted, and unauthorized returns are sent back at your expense per condition 6 above. Always call 866-861-6317 or email info@recovathlete.com to start the process and get your RMA number first.

A return is when you decide the product isn't right for you within the 30-day window. RecovAthlete handles it, you pay return shipping, and a restocking fee may apply. A warranty claim is when the product has a manufacturing defect or material failure under normal use. Total Gym Commercial handles warranty claims directly through 1-800-501-4621, and warranty repair or replacement comes at no cost to you within the coverage period.

Depends on timing and severity. Inside the 30-day window, you have both options. A warranty claim with Total Gym typically results in repair or part replacement at no cost. A return gets you a refund (less restocking) but you pay return shipping. For a defect that can be repaired, warranty is usually the better path. For a fundamental product mismatch with your facility, a return makes more sense. Call 866-861-6317 with the specifics and we'll help you choose.

Yes, with the same 25% restocking discretion. Many Total Gym orders are processed with the manufacturer the same business day, so by the time a cancellation request comes in the unit may already be in production or staged for shipment. Call us as soon as you know. We do everything we can to minimize the cost on quick cancellations.

Once we receive and inspect the returned product, the refund is processed to your original payment method. Banks and credit card processors typically take 5 to 10 business days to post the refund after we issue it. Financed purchases follow the financing partner's unwind timeline, which varies by lender.

If you're inside the 30-day window, you can return it or exchange it. Call 866-861-6317 before shipping anything back. Exchanges sometimes have lower fees than straight returns since we're not unwinding the sale entirely. We can also help confirm the right model for your facility before the original purchase, so call ahead if you're unsure which model fits your space and training population.