VibePlate Balance Bar

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we’re here to support your recovery and performance goals—without overpaying. Our 120% Price Match Guarantee makes sure you always get the best deal. If you find a lower price, not only will we match it, we’ll beat it by adding 20% of the price difference back to your refund.

How It Works:

• 60-Day Window: If you find the same item at a lower price from an authorized competitor within 60 days of your purchase, we’ll match it.
• We Add 20%: Besides matching the price, we give you 20% of the difference back.
• Same Currency: Price comparisons must be in the same currency as your original purchase.
• MAP Policy Required: The competitor must be an authorized dealer of the product and follow a Minimum Advertised Price (MAP) policy set by the manufacturer.

Terms and Conditions:

• Eligible Products: Must be the same model, SKU, and from an authorized seller.
• Verifiable Prices: We compare total verifiable selling prices (excluding taxes), including shipping.
• Manual Review: Our team reviews all claims for validity and eligibility.

Exclusions:

• Used, refurbished, or secondary-market products
• Wholesale, contract, or below-cost pricing
• Marketplace sellers (Amazon, Walmart, Costco, etc.)
• Flash sales, closeouts, clearance, or limited-time promos
• Price matches can’t be combined with other RecovAthlete discounts or offers

Our Ethical Pricing Pledge

We don’t undercut manufacturers or sell below cost. We follow ethical pricing standards prioritizing fairness, brand integrity, and long-term trust.

How to Submit a Claim:

1. Get Proof: A screenshot, ad, or live link showing the competitor's lower price.
2. Send Details: Include your order number, the product name, and the competitor info.
3. Submit via Contact Page: [RecovAthlete Contact Us]
4. Processing: Allow up to 6 weeks for verification and refund processing.

With our 120% Price Match Guarantee, you can shop knowing you’ll never miss out on a better deal—because we’ll beat it.

Return Policy

1. Return Conditions

• Timeframe: Returns must be postmarked within 30 days of purchase.
• Condition: Items must be new, unused, with all original tags and labels attached.

2. Return Process

1. Request Authorization: Email us at info@vibeplate.com to receive a Return Merchandise Authorization (RMA) number.

2. Prepare Your Package: Securely pack the item in its original packaging, along with the provided return form.

3. Ship Your Return: Send your package to the address below, ensuring you include your RMA number:

   ProSystems
   Attn: Returns
   RMA # [Your RMA Number]
   9515 NW 112th St.
   Malcolm, NE 68402
   United States

   • Shipping Costs: Customers are responsible for return shipping charges. We recommend using a trackable shipping method. If you opt to use the prepaid shipping label enclosed with your package, the shipping fee will be deducted from your refund.

Refunds

• Processing Time: Please allow at least 3 days after we receive your item to process your return or exchange.
• Refund Timeline: Refunds may take 1-2 billing cycles to appear on your statement, depending on your credit card company.
• Notification: You’ll receive an email confirmation when your return has been processed.

Exceptions

For items that arrived defective or damaged, please contact us directly for a prompt refund or exchange.

Important Notes

• Freight Charges: Customers are responsible for freight charges to and from VibePlate for returns.
• Warranty: VibePlate reserves the right to void the warranty if the item shows signs of negligence or misuse beyond normal expectations for this equipment.

If you have any questions or need further assistance, please reach out to us at info@vibeplate.com. We’re here to help!

VibePlate Warranty

Home Use

• Coverage: Limited lifetime warranty on the frame, motor, controller, and other parts (under normal usage and wear).

Commercial Use

• Coverage: 5-year warranty on the motor and controller, with a limited lifetime warranty on the frame and other parts (under normal usage and wear).

Warranty Conditions

• Freight Charges: The customer is responsible for shipping costs to and from VibePlate if repairs are needed.
• Warranty Limitations: VibePlate reserves the right to void the warranty if damage is caused by negligence or usage beyond what is typical for this equipment.
• Exclusive Warranty: This warranty replaces all other warranties (written, oral, or implied). VibePlate’s liability is limited to the replacement cost of the product and does not cover any additional damages arising from the sale or use of the product.

For questions or support, contact:

VibePlate
PO Box 87
Malcolm, NE 68402