RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence
At RecovAthlete, we’re here to support your recovery and performance goals—without overpaying. Our 120% Price Match Guarantee makes sure you always get the best deal. If you find a lower price, not only will we match it, we’ll beat it by adding 20% of the price difference back to your refund.
How It Works:
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60-Day Window: If you find the same item at a lower price from an authorized competitor within 60 days of your purchase, we’ll match it.
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We Add 20%: Besides matching the price, we give you 20% of the difference back.
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Same Currency: Price comparisons must be in the same currency as your original purchase.
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MAP Policy Required: The competitor must be an authorized dealer of the product and follow a Minimum Advertised Price (MAP) policy set by the manufacturer.
Terms and Conditions:
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Eligible Products: Must be the same model, SKU, and from an authorized seller.
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Verifiable Prices: We compare total verifiable selling prices (excluding taxes), including shipping.
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Manual Review: Our team reviews all claims for validity and eligibility.
Exclusions:
- Used, refurbished, or secondary-market products
- Wholesale, contract, or below-cost pricing
- Marketplace sellers (Amazon, Walmart, Costco, etc.)
- Flash sales, closeouts, clearance, or limited-time promos
- Price matches can’t be combined with other RecovAthlete discounts or offers
Our Ethical Pricing Pledge
We don’t undercut manufacturers or sell below cost. We follow ethical pricing standards prioritizing fairness, brand integrity, and long-term trust.
How to Submit a Claim:
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Get Proof: A screenshot, ad, or live link showing the competitor's lower price.
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Send Details: Include your order number, the product name, and the competitor info.
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Submit via Contact Page: [RecovAthlete Contact Us]
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Processing: Allow up to 6 weeks for verification and refund processing.
With our 120% Price Match Guarantee, you can shop knowing you’ll never miss out on a better deal—because we’ll beat it.
BASI Systems Pilates Equipment Warranty
Introduction
BASI Systems Pilates equipment is crafted with professionalism to ensure your complete satisfaction. We are committed to resolving any unlikely issues that may arise and are always here to support you.
Warranty Overview
We provide a limited warranty, which is our sole warranty, overriding all other warranties, whether expressed or implied. This warranty activates on the original purchase invoice date and adheres to the time limits specified herein. Repaired or replaced parts under this warranty will maintain the original warranty period.
Warranty Conditions
We assure our products will be free from material or workmanship defects during the warranty period. In case of a defect believed to be covered by this warranty, follow the proper return procedure. Defective parts conforming to warranty guidelines will be repaired, replaced, or refunded at BASI Systems' discretion, under these conditions:
- The issue is due to a manufacturing or materials defect.
- The part is used solely for its intended purpose, complying with safety, usage, and maintenance guidelines.
- The defect is not caused by wear and tear, fabric damage, misuse, unauthorized modifications, or non-compliance with instructions.
- The defect is not due to exposure to harmful chemicals, natural or chemical abrasives.
- The defect is not due to water submersion, indoor flooding, or fire damage.
- The part is owned by the original retail purchaser with proof of purchase. The warranty is non-transferable.
- The claim is within the warranty period.
Specific Warranty Periods
Ten Year Warranty
Includes frame and structural components for barrels (Ladder Barrel, Spine Corrector), chairs (Wunda Chair, F2 Chair), wall system products (Wall Unit, Wall Tower, Ped-A-Pul), and Reformer gearbar and footbar mechanisms.
Two Year Warranty
Covers springs and mechanical components.
Ninety Day Warranty
Applicable to upholstered parts, ropes, straps, and loops. Excludes wear-and-tear, stains, indentations, scratches, or damage from harsh chemical cleansers. Equivalent fabric will be provided if identical fabric is unavailable.
Limitation of Liability
This is our exclusive warranty, voiding all other warranties, expressed or implied. BASI Systems is not liable for incidental, consequential, or punitive damages.
Legal Rights
This limited warranty provides specific legal rights, and you may have other rights varying from state to state.
Warranty Responsibility
Our responsibility for defective goods is limited to repair, replacement, or refund as detailed in this limited warranty.
Warranty Exclusivity
To the extent permitted by law, this warranty is exclusive and replaces all other warranties, oral, written, statutory, express, or implied. We disclaim all other warranties, expressed or implied, including but not limited to, merchantability and fitness for a particular purpose. Disclaimers may not apply in states disallowing implied warranty disclaimers.
Warranty Duration and Remedies
Where legally mandated, we limit the duration and remedies of implied warranties to the duration of this express limited warranty.
Warranty Eligibility
This warranty extends only to the original consumer purchaser and does not cover subsequent owners or transferees.
Warranty Scope
This warranty is effective from the original purchase invoice date and covers the periods specified. We may modify warranty availability, but not retroactively.
Warranty Compliance
Warranty coverage is conditional on compliance with terms, including following return procedures and warranty guidelines.
Exclusions
This warranty does not cover damage due to transportation, storage, improper use, failure to follow instructions, preventive maintenance neglect, modifications, unauthorized repair, normal wear and tear, or external factors like accidents or other uncontrollable events.
Our Shipping & Returns Policy applies to all products and orders on our website. It aims to protect our customers and our business, ensuring a convenient buying experience. We encourage you to read and familiarize yourself with all our policies.
Acknowledgment and Agreement
By placing an order on our website, you confirm that you have read, understood, and agreed to our Shipping & Returns Policy, Terms of Service, and Privacy Policy.
Order Confirmation
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Confirmation Email: Upon placing your order, you'll receive a confirmation email, indicating we've received your order and pre-authorized your credit card.
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Stock Availability: If your item(s) is ready for immediate shipment, we'll process the charges and proceed with shipping. For backordered or out-of-stock items, we'll contact you to decide if you wish to wait.
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Order Accuracy: It’s crucial to review your order confirmation email to ensure all product details are correct.
Customer Responsibilities Before Ordering
Ensure the item(s) can fit the intended space and can be moved through doors, corridors, and staircases in its packaging. Returns due to sizing issues are the customer’s responsibility (applicable only for returnable products).
Shipping Information
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Shipping Times: In-stock items typically ship within 3-5 business days. Custom-made products might take up to 2 weeks before shipping.
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Lead Times: Shipping times may extend during holidays, rush periods, or due to supplier backlogs. We will inform you via email for your permission to proceed in such cases.
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Delivery Estimates: Delivery times vary and are not guaranteed. Details can be found on each product page.
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Shipping Restrictions: We ship within the USA, excluding PO Boxes, military addresses, Hawaii, Puerto Rico, Alaska.
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Address Changes: Once an order has shipped, address changes are not permitted. Returns due to address changes will incur fees as per our policy.
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Freight Shipping: Some products require insured freight shipping, which differs from standard ground shipping. All shipments are delivered curbside by default.
Tracking Your Order
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Tracking Information: Within 24 hours of dispatch, we'll send tracking details to your email. If you don't receive this information within the estimated shipping time, please contact us.
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Troubleshooting: Check your spam/junk folders for the email. For tracking issues, contact the carrier directly with the provided information.
Deliveries
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Freight Carrier Deliveries: These require scheduling a delivery appointment. It’s the customer's responsibility to schedule this with the carrier.
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Appointment Flexibility: Appointments are subject to change and not guaranteed. We recommend proactive communication with the carrier.
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Cancellation Policy: Cancellations due to delivery issues are not accepted. We rely on the freight company to resolve any shipping issues.
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Adult Presence Required: Someone over 18 must be present to receive the shipment and sign the Bill of Lading.
Receiving Freight Shipments
Important Guidelines
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Box Count: Verify you have all boxes as per the bill of lading. Report any discrepancies immediately.
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Inspect for Damage: Check for visible damage before accepting delivery. Note any damage on the Bill of Lading.
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Liability: Failing to report damage at the time of delivery waives your right to file shipping insurance claims.
Please find our detailed returns policies here
Installation and Color Disclaimers
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Professional Installation: Available for an additional fee, performed by external parties. We are not liable for any installation-related damages.
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Color Variations: Actual product colors may vary from online images. We suggest requesting a color sample before purchase. Returns based on color differences are not accepted.
Legal and Miscellaneous Notes
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Manufacturer’s Policy: In cases of policy omission, the manufacturer's policy will apply.
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Cancellation Policy: Orders can be canceled via email or phone. Refunds for cancellations before processing; post-processing cancellations follow our 30-Day Return Policy.
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High-Value Orders: Orders above $5,000 or multiple cancellations may incur a 5% cancellation fee.
Note: Our return policies are influenced by the brands' own policies. Details on exceptions are listed on product pages. In all return cases, RecoAthlete reserves the right to inspect returned products and adjust credits based on the condition of the returned items.
For detailed information on our Shipping & Returns policies, please refer to our FAQ page. If you wish to initiate a return or have questions, please contact us at info@recovathlete.com.
Learn more about our shipping policy
