* Feature may vary on specific tubs
Experience elevated spa care with our complimentary $100 Chemical Kit! Designed to maintain water quality, it's perfect for any hot tub. Simplify spa care and enjoy relaxation with this exclusive kit, included with all Elite Series hot tub purchases.
How? Simply buy the The ESTES 5-person Luxury Hot Tub & we'll do the rest!
* Feature may vary on specific tubs
Experience elevated spa care with our complimentary $100 Chemical Kit! Designed to maintain water quality, it's perfect for any hot tub. Simplify spa care and enjoy relaxation with this exclusive kit, included with all Elite Series hot tub purchases.
How? Simply buy the The ESTES 5-person Luxury Hot Tub & we'll do the rest!
Luxury Spas USA Warranty Overview
Applicability: Covers all Luxury Spas USA branded hot tubs bought directly from Luxury Spas USA Ltd and its authorized dealers. This certificate of warranty is non-transferable.
Shell Warranty (10 years):
Electrical Equipment and Plumbing (2 years):
Other Spa Components (2 years):
Spa Cover Warranty:
Warranty Terms:
Performance:
Additional Warranties (30 days):
Exclusions:
Service Requirements:
Disclaimers:
Prior to filing a warranty claim, please contact our technical support department at 866.220.7405 to troubleshoot the issue over the phone. Once a technician determines that a repair or replacement is necessary, they will coordinate the response accordingly.
For warranty claims, please complete and detach the warranty registration card below and send it along with a valid sales receipt to the warranty claims department address below. You can also contact our warranty claim department at warranty@sunraysaunas.com.
Warranty claims will only be resolved with the repair of the current product or shipment of a replacement product. Improper use or installation or damage resulting from acts of nature is not covered under the spa warranty. No other warranties expressed or implied shall be in effect in lieu of the 10-2-2 warranty listed on the warranty certificate ( and explained above)and no responsibility is assumed for present or future damage due to misuse.
Attn: Claims Department
2501 Glen Center Street
Richmond, VA, 23233
* Feature may vary on specific tubs
Experience elevated spa care with our complimentary $100 Chemical Kit! Designed to maintain water quality, it's perfect for any hot tub. Simplify spa care and enjoy relaxation with this exclusive kit, included with all Elite Series hot tub purchases.
How? Simply buy the The ESTES 5-person Luxury Hot Tub & we'll do the rest!
At RecovAthlete, we are dedicated to supporting your health and fitness journey, and ensuring you receive the best value for your purchases. Our 120% Price Match Guarantee reflects this commitment, providing you with unmatched assurance.
How Our 120% Price Match Guarantee Works:
Detailed Terms and Conditions:
Exclusions to Note:
Our Ethical Pricing Pledge: We commit to never selling products below cost, ensuring quality and fairness.
Submitting Your Price Match Claim:
Patience with Processing: Please allow up to six weeks for refund processing. Our 120% Price Match Guarantee is our promise to you that shopping at RecovAthlete means always getting the best value.
* Feature may vary on specific tubs
Experience elevated spa care with our complimentary $100 Chemical Kit! Designed to maintain water quality, it's perfect for any hot tub. Simplify spa care and enjoy relaxation with this exclusive kit, included with all Elite Series hot tub purchases.
How? Simply buy the The ESTES 5-person Luxury Hot Tub & we'll do the rest!
Our Shipping & Returns Policy applies to all products and orders on our website. It aims to protect our customers and our business, ensuring a convenient buying experience. We encourage you to read and familiarize yourself with all our policies.
By placing an order on our website, you confirm that you have read, understood, and agreed to our Shipping & Returns Policy, Terms of Service, and Privacy Policy.
Ensure the item(s) can fit the intended space and can be moved through doors, corridors, and staircases in its packaging. Returns due to sizing issues are the customer’s responsibility (applicable only for returnable products).
Please find our detailed returns policies here
Installation and Color Disclaimers
Legal and Miscellaneous Notes
Note: Our return policies are influenced by the brands' own policies. Details on exceptions are listed on product pages. In all return cases, RecoAthlete reserves the right to inspect returned products and adjust credits based on the condition of the returned items.
For detailed information on our Shipping & Returns policies, please refer to our FAQ page. If you wish to initiate a return or have questions, please contact us at info@recovathlete.com.
* Feature may vary on specific tubs
Experience elevated spa care with our complimentary $100 Chemical Kit! Designed to maintain water quality, it's perfect for any hot tub. Simplify spa care and enjoy relaxation with this exclusive kit, included with all Elite Series hot tub purchases.
How? Simply buy the The ESTES 5-person Luxury Hot Tub & we'll do the rest!
You can return any item purchased from Luxury Spas USA within 30 days of receipt if the item is brand new and uninstalled. The item should be in its new and original condition (including: packaging, manuals, accessories, original crate, etc.). Refunds will be processed within 3 business days from the time the return is received at our warehouse.
Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form. This will help prevent damages back to us. Damaged packages shipped back to us due to poor packaging may result in a restocking fee of up to 25%.
The customer must pay all costs related to the original shipping and return shipping charges even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of 15%.
Please open and inspect all items once they arrive. You have up to 30 days from the date of delivery to notify us of any broken or defective items. If you receive a broken or defective product please contact us at 1.866.220.7405. Defective or broken items will be replaced or repaired at no charge once we receive notification of the defect or damage. After 30 days, any broken or defective items will be covered under our standard warranty policy which can be found under our Terms and Conditions.
Orders can be cancelled within 48 hours if the order has not been shipped yet. Most orders are normally shipped out within 24 hours. If you cancel the order after the order has been shipped out , you will be charged the for the original and return shipping charges and any re-consignment fees imposed by the trucking company.
All orders that are canceled will be credited in the original form of payment used when the order was placed.
Applicable sales tax will be charged on the total invoice amount for all orders delivered to VA. There will be no sales tax on charged on shipments delivered outside of VA.
Duties and taxes must be collected on all shipments being delivered to Canada. Duties and taxes are collected separately by a third party customs broker. If you do not choose your own broker, luxury.com will select one for you. Luxury Spas USA can provide you an estimate of the duties and taxes prior to purchase upon request.