RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we’re here to support your recovery and performance goals—without overpaying. Our 120% Price Match Guarantee makes sure you always get the best deal. If you find a lower price, not only will we match it, we’ll beat it by adding 20% of the price difference back to your refund.

How It Works:

• 60-Day Window: If you find the same item at a lower price from an authorized competitor within 60 days of your purchase, we’ll match it.
• We Add 20%: Besides matching the price, we give you 20% of the difference back.
• Same Currency: Price comparisons must be in the same currency as your original purchase.
• MAP Policy Required: The competitor must be an authorized dealer of the product and follow a Minimum Advertised Price (MAP) policy set by the manufacturer.

Terms and Conditions:

• Eligible Products: Must be the same model, SKU, and from an authorized seller.
• Verifiable Prices: We compare total verifiable selling prices (excluding taxes), including shipping.
• Manual Review: Our team reviews all claims for validity and eligibility.

Exclusions:

• Used, refurbished, or secondary-market products
• Wholesale, contract, or below-cost pricing
• Marketplace sellers (Amazon, Walmart, Costco, etc.)
• Flash sales, closeouts, clearance, or limited-time promos
• Price matches can’t be combined with other RecovAthlete discounts or offers

Our Ethical Pricing Pledge

We don’t undercut manufacturers or sell below cost. We follow ethical pricing standards prioritizing fairness, brand integrity, and long-term trust.

How to Submit a Claim:

1. Get Proof: A screenshot, ad, or live link showing the competitor's lower price.
2. Send Details: Include your order number, the product name, and the competitor info.
3. Submit via Contact Page: [RecovAthlete Contact Us]
4. Processing: Allow up to 6 weeks for verification and refund processing.

With our 120% Price Match Guarantee, you can shop knowing you’ll never miss out on a better deal—because we’ll beat it.

🚚 Shipping Policy – Hooga Products

At RecovAthlete, we aim to deliver your Hooga order quickly and safely. Here’s what to expect:

Domestic Shipping (USA Only)

• Standard Shipping: Orders are processed in 3–5 business days and delivered within 2–6 business days.
• Expedited Shipping: Available via express services. Orders placed before 12 PM CST ship the same day.
• Shipping Charges: Automatically calculated at checkout.

International Shipping

• Standard Shipping: Delivery may take up to 20 business days.
• Expedited Options: Available via UPS (rates shown at checkout).
• Duties/Taxes: International customers are responsible for any applicable import duties or taxes.

Important Notes

• RecovAthlete is not liable for carrier delays once an order has shipped.
• If the delivery address is incorrect, you may be responsible for re-shipping fees or will receive a refund for the item (excluding shipping).
• Some Hooga regional stores only ship within specific countries. Orders placed from unsupported regions may be canceled and refunded.

🔄 Return & Exchange Policy – Hooga Products

We want you to love your purchase. If you're not satisfied, here's what you need to know:

Return Eligibility

• Return Window: 60 days from the date of delivery.
• Condition: Items must be unused, in original packaging, and in resellable condition.
• Return Method: Contact us at support@recovathlete.com to request a Return Authorization (RA) number.

Return Options

• U.S. Customers: Prepaid return label available. Cost of label deducted from refund.
• International Customers: Return shipping is the buyer's responsibility unless item is defective or incorrect.

Refunds

• Processing Time: 3–5 business days after the returned item is received and inspected.
• Refund Method: Original payment method only.

Warranty Information

All Hooga products are covered by a manufacturer's warranty for defects or failures. The warranty begins automatically from the date of purchase—no activation is required.

Please note that the warranty does not cover damages caused by improper use, dropping, or misuse of the product. If you encounter any issues, please reach out to our customer service team at contact@hoogahealth.com for assistance.

Below are the warranty periods for each product category:

3-Year Warranty:

• All HG Series Panels
• All PRO Series Panels
• All ULTRA Series Panels
• All HG24 Bulbs

2-Year Warranty:

• Red Light Therapy Laser Helmet
• Red Light Therapy Neck Device
• Red Light Therapy Knee Massager
• PEMF Mats
• All Book Lights
• All Lightbulbs
• All Night Lights
• Plug-in Clamp Lights

1-Year Warranty:

• Red Light Therapy Pods
• Red Light Therapy Face Mask
• Red Light Therapy Belts/Wraps
• All Red Light Therapy Panel Stands
• Red Light Therapy Hat
• Hooga Charge
• Red Light Therapy Wand
• Hooga Dot
• Hooga Torch
• Flashlights
• Sauna Blanket

6-Month Warranty:

• All EMF Clothing
• Hooga Grounding Products
• All Lamps (Green Migraine Lamp and Tri-Color Desk Lamp)

For more details or to file a warranty claim, please contact us!