Harvia Xenio WiFi Remote Control | CX004WIFI

Easy Returns & Refunds Policy

30-Day Hassle-Free Returns

• Return any item within 30 days for a full refund*.
• Initiate your return by emailing us for simple steps.
• Note: Return shipping and restocking fees apply.

Return Conditions

• Items must be in original condition, unused, with tags and packaging.

How to Start a Return

• Contact us at info@recovathlete.com for a Return Authorization (RA#) and shipping label.
• Returns without prior request will not be accepted.

Dealing with Damages & Issues

• Inspect your order upon arrival.
• Contact us immediately for defective or incorrect items.
• We'll replace parts or issue a refund as needed.

Exchanges

• Not satisfied? Contact us for an exchange.

Refund Process

• Email us with your order number and refund reason.
• Include photos of damage if applicable.
• We'll guide you through the brand-specific refund process.
• Approved refunds processed within 10 business days to the original payment method.
• Contact us if refunds take longer than 10 business days.

Secure Your Sauna Experience with RecovAthlete's' Harvia Electric Heater Warranty

Enjoy peace of mind with your Harvia Electric Sauna Heater purchase, backed by RecovAthlete's comprehensive limited warranty. This commitment guarantees that your sauna heater will be protected against defects in materials and workmanship, ensuring a seamless and worry-free experience.

Key Features of Your Warranty:

• Coverage for Defects: Rest assured knowing that any defects in materials and workmanship are covered for a specified period. This includes one year for heating elements (coils) and five years for other sauna heater components from the date of delivery.

• Exclusive to Original Purchaser: This warranty is specifically tailored to protect you, the original consumer, emphasizing our commitment to your satisfaction.

• Variety of Remedies Available: In case of any defects, RecovAthlete offers multiple solutions:

  • Replacement Parts or Entire Product: We'll provide parts or replace the product if it's beyond repair, completely free of charge.
  • Refund Option: Depending on the defect's extent, get a partial or full refund of the purchase price.

• Shipping Fees Covered for Returns: If returning the defective product is necessary, we'll handle the shipping costs, ensuring a hassle-free process.

Important Warranty Details:

• Exclusions: Note that the warranty does not cover damages due to transportation, storage, improper use, lack of maintenance, unauthorized repairs, and wear and tear.

• How to Claim: Simply contact our after-sales team at info@recovathlete.com with product details and a description of the defect during the warranty period.

• Limitation of Liability: While we strive for excellence, our liability is limited to the actual amount paid for the defective product, excluding consequential or incidental damages.

By choosing Harvia Electric Sauna Heaters from RecovAthlete, you're not just buying a product; you're investing in a reliable and stress-free sauna experience. Our warranty is designed to ensure that your satisfaction remains our top priority.