RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we’re here to support your recovery and performance goals—without overpaying. Our 120% Price Match Guarantee makes sure you always get the best deal. If you find a lower price, not only will we match it, we’ll beat it by adding 20% of the price difference back to your refund.

How It Works:

• 60-Day Window: If you find the same item at a lower price from an authorized competitor within 60 days of your purchase, we’ll match it.
• We Add 20%: Besides matching the price, we give you 20% of the difference back.
• Same Currency: Price comparisons must be in the same currency as your original purchase.
• MAP Policy Required: The competitor must be an authorized dealer of the product and follow a Minimum Advertised Price (MAP) policy set by the manufacturer.

Terms and Conditions:

• Eligible Products: Must be the same model, SKU, and from an authorized seller.
• Verifiable Prices: We compare total verifiable selling prices (excluding taxes), including shipping.
• Manual Review: Our team reviews all claims for validity and eligibility.

Exclusions:

• Used, refurbished, or secondary-market products
• Wholesale, contract, or below-cost pricing
• Marketplace sellers (Amazon, Walmart, Costco, etc.)
• Flash sales, closeouts, clearance, or limited-time promos
• Price matches can’t be combined with other RecovAthlete discounts or offers

Our Ethical Pricing Pledge

We don’t undercut manufacturers or sell below cost. We follow ethical pricing standards prioritizing fairness, brand integrity, and long-term trust.

How to Submit a Claim:

1. Get Proof: A screenshot, ad, or live link showing the competitor's lower price.
2. Send Details: Include your order number, the product name, and the competitor info.
3. Submit via Contact Page: [RecovAthlete Contact Us]
4. Processing: Allow up to 6 weeks for verification and refund processing.

With our 120% Price Match Guarantee, you can shop knowing you’ll never miss out on a better deal—because we’ll beat it.

Acknowledgment and Agreement

Placing an Order: When you place an order through our website, it implies your agreement and understanding of our policies. This includes the Shipping & Returns Policy, Terms of Service, and Privacy Policy.

Order Confirmation Process:

• Confirmation Email: After you place an order, we'll send you a confirmation email. This confirms we have received your order and pre-authorized your credit card.
• Stock Check: If the ordered item(s) are immediately available, we'll charge your card and ship your order. For items not in stock, we will contact you for further decisions.
• Order Details: Please review the confirmation email to verify all details of your order are correct.

Customer Responsibilities Prior to Ordering: You must ensure that the ordered item(s) will fit in the intended space and can be navigated through doors, corridors, and staircases in their packaging. For returnable products, returns due to size issues are the customer's responsibility.

Cancellation Policy:

• Early Cancellation: Orders can be cancelled within 24 hours before processing begins, with a full refund provided.
• Cancellations Post-Processing: Cancelling after processing but before shipping incurs a 5% payment processing fee.
• Post-Shipment: Orders cannot be cancelled once shipped.

General Return Guidelines:

• Non-Returnable Items: All halotherapy items are not eligible for return.
• Damaged or Defective Products: We assist with exchanges for damaged or defective items.
• Refund Process: Upon receiving and inspecting your returned item(s), we will confirm your refund via email.
• Detailed Policies: For more details, please visit our returns policy section.

Installation and Color Considerations:

• Professional Installation: This service is available for an additional fee and is carried out by external experts. We hold no responsibility for installation-related damages.
• Color Accuracy: Be aware that actual product colors may differ from online images. We recommend requesting a color sample prior to purchase. We do not accept returns based on color differences.

Legal and Additional Notes:

• Manufacturer's Policy: In cases where our policy does not cover specific situations, the manufacturer's policy will prevail.
• High-Value Orders: Orders exceeding $5,000 or having multiple cancellations may be subject to a 5% cancellation fee.
• Policy Influence: Our return policies are partly based on the brands' policies. Specific exceptions are listed on product pages.
• Item Inspection: We reserve the right to inspect returned items and adjust credits based on their condition.

For comprehensive details on our Shipping & Returns policies, please refer to our FAQ page. For return initiations or inquiries, contact us at info@recovathlete.com.

Shipping Policy

Order Confirmation
Once your order is placed through our website, you will receive a confirmation email. This confirms that we have received your order and pre-authorized your credit card.

• In-Stock Items: If your items are available, we will process the payment and ship the order promptly.

• Out-of-Stock Items: We will contact you to discuss options and next steps.

Customer Responsibilities Before Ordering
It is your responsibility to ensure that the product(s) will fit through all entryways and into the intended space. We are not liable for returns or refunds due to sizing issues, and any returns based on this will be at the customer’s expense (if the item is eligible for return).

Shipping Fees & Installation
Shipping costs vary by location and product. Professional installation is available for an additional fee and is carried out by third-party providers. Halotherapy Solutions is not responsible for any damages that occur during installation.

Color Disclaimer
Actual product colors may vary from images shown online. We recommend requesting color samples before purchase. Returns based on color discrepancies are not accepted.

Order Cancellation Policy

• Within 24 Hours (Pre-Processing): You may cancel your order within 24 hours of placement for a full refund.

• Post-Processing but Pre-Shipment: A 5% processing fee will apply.

• Post-Shipment: Orders cannot be canceled once shipped.

High-value orders over $5,000 or those with repeated cancellations may also be subject to a 5% cancellation fee.

Returns & Exchanges

Non-Returnable Items
All halotherapy products are final sale and not eligible for return.

Damaged or Defective Items
If your item arrives damaged or defective, we will assist with an exchange. Please inspect your order upon arrival and contact us immediately at info@recovathlete.com.

Refund Process
Upon receipt and inspection of your returned item, we will confirm the status and refund via email. Returns are subject to condition and inspection. We reserve the right to adjust credit based on the item's condition.

For full details, refer to our Returns Policy on our FAQ page.

Warranty Policy

Halotherapy Solutions warrants that its products are free from defects in materials and workmanship under the following terms:

Warranty Coverage & Duration

• Saunas: 5-Year Warranty

• Halogenerators: Lifetime Warranty

• HaloPocket: 2-Year Warranty

Effective Date: The warranty begins on the invoice date of the original purchase.

Eligibility: The warranty applies only to the original purchaser and is non-transferable. Proof of purchase is required for all claims.

Customer Updates: Customers must inform us of any changes to contact details to ensure continued communication regarding warranty or safety notices.

Warranty Limitations

The warranty becomes void if:

• Equipment is used improperly or outside intended use.

• Stored outdoors or in areas lacking proper climate/humidity control.

• Damaged due to misuse, abuse, accidents, unauthorized service, or modifications.

• Safety and maintenance instructions outlined in manuals are not followed.

Exclusions:

• Cosmetic damage (finish, cuts, stains, burns, pet damage, etc.)

• Shipping fees, installation costs, and customs charges for replacement parts.

• Damage caused by corrosive or chemical cleaners.

Warranty Remedies

At our discretion, Halotherapy Solutions will:

• Repair or replace defective parts.

• Issue a refund for the defective product.

• Provide an equivalent fabric or material if the original is unavailable (in cases of fabric-related issues).

How to File a Warranty Claim

1. Contact Customer Service at info@recovathlete.com

2. Request a Return Authorization (RA) number.

3. No warranty service will be provided without an RA number.

Limitation of Liability

Our liability is limited to the purchase price of the defective product. We are not liable for any incidental, consequential, or special damages. Some states do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so these limitations may not apply to you.