RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we are dedicated to supporting your health and fitness journey, and ensuring you receive the best value for your purchases. Our 120% Price Match Guarantee reflects this commitment, providing you with unmatched assurance.

How Our 120% Price Match Guarantee Works:

1. 60-Day Window: If you find an identical item advertised at a lower price by a competitor within 60 days of your purchase, we will match it.
2. Beyond Matching: We don't just match the lower price; we also give you an additional 20% of the competitor's price.
3. Currency Consistency: The comparison must be in the same currency as your original purchase for fairness.

Detailed Terms and Conditions:

• Product Eligibility: This guarantee applies to identical products (same manufacturer, model, features, and SKU Style Number) and from authorized dealers.
• Price Verification: We base our comparison on the total verifiable selling price, excluding taxes. Shipping and handling are considered, especially when RecovAthlete offers free shipping.
• Fairness in Comparison: Our team ensures each price match claim is valid and fair.

Exclusions to Note:

• Secondary Market and Used Items: Excludes prices from secondary sellers, and used or refurbished items.
• Non-Public Offers: Excludes wholesale, dealer, contract, and below-wholesale cost pricing.
• Special Sales Events: Excludes pricing from sales, flash sales, promotions, closeouts, and clearance events.
• Combination with Other Offers: Cannot be combined with other RecovAthlete offers, discounts, or promotions.

Our Ethical Pricing Pledge: We commit to never selling products below cost, ensuring quality and fairness.

Submitting Your Price Match Claim:

• Gather Evidence: Collect the competitor's advertisement or written quote.
• Provide Details: Include your contact information, order number, and product specifics.
• Claim Process: Submit your claim via our Contact Us page: RecovAthlete Contact Us.

Patience with Processing: Please allow up to six weeks for refund processing. Our 120% Price Match Guarantee is our promise to you that shopping at RecovAthlete means always getting the best value.

This warranty policy ensures all new equipment is free from manufacturing defects in workmanship and materials. The key points of the policy are as follows:

• Effective Date: Warranty effective from the invoice date of original purchase.
• Warranty Coverage: Parts repaired or replaced under warranty are covered for the remainder of the original warranty period.
• Purchaser Responsibility: Notify the Company of any contact information changes.

Warranty Conditions:

• Valid while the equipment remains with the original purchaser and proof of purchase is provided.
• Claims must be made within the part-specific warranty period.
• Upgrades are performed as required by the Company.

Warranty Void Conditions:

• Failure to follow safety, maintenance, and usage guidelines as specified in equipment manuals.
• Equipment used for unintended purposes, stored or used outdoors, or in inadequate climate/humidity-controlled environments.
• At Home Reformers used in commercial fitness facilities.
• Equipment subjected to accident, misuse, abuse, improper service, or unauthorized modification.
• Springs on spring-loaded equipment not changed every two years may void the warranty.
• Does not cover finish damage, shipping charges, customs fees, or installation costs of replacement parts.

Company's Options:

• Repair or replace parts with defects in workmanship or materials within the part-specific warranty period.

Specific Warranty Terms:

• Commercial Reformers: Limited Lifetime Warranty on aluminum rails, frame components, welding, and Footbar mechanisms (excluding Comfort Footbar).
• At Home Reformers: Same as Commercial Reformers, void if used in commercial facilities.
• Steel or Wood Combo Chair: Limited Lifetime Warranty on metal frame and welding. Ninety (90) Day Warranty on upholstery. Two (2) Year Warranty on other components.
• Ladder Barrel & Wood Tower/Aluminum Tower: Limited Lifetime Warranty on frame components and welding. Ninety (90) Day Warranty on upholstery. Specific period warranties on other components.
• Spine Correctors & Wall Units: Limited warranties on various components.
• Fabric & Upholstery: Ninety (90) Day Warranty, excludes damage from misuse.

Exclusions:

• Damage from cuts, burns, stains, soiling, pet damage, abrasive/corrosive chemicals, or unreasonable use. Replacement with equivalent fabric if identical fabric unavailable.

Maintenance:

• Regular maintenance recommended for optimal performance.

For further inquiries or support, contact our Customer Service Team at usa@elinapilates.com.

• Upon Delivery:

  • Inspect your order for any shipping damage to the outer box/skid.
  • Note any damage on the carrier's waybill before signing for receipt.

• If Someone Else Signs:

  • Ensure they are aware of the inspection requirement.
  • Must be over 18 years of age.

• Responsibility for Damage:

  • We are not responsible for unreported damage not noted on the waybill.

• Opening Freight:

  • Use caution, avoid box cutters to prevent damage to upholstered parts.

• Reporting Damage/Missing Items:

  • Report within 48 hours of receipt.

• Large Equipment Shipments (Canada & USA):

  • Shipped by ground, packed in a box, secured to a wooden skid.
  • Curbside delivery: liftgate service, no need to assist the driver.
  • Recommended: Two people for unpacking and moving.
  • Responsibility for unpacking, installation, and packaging disposal.

• Delivery Prices & Policies:

  • Includes one scheduled delivery attempt.
  • Redelivery fee applies if not present at appointed time.
  • Fees and policies vary by carrier.
  • Carrier schedules delivery during regular business hours.
  • Additional charges for after-hours, weekend deliveries, stairs, or difficult access.
  • Notify in advance for adjusted freight quote.
  • Storage fees for delayed or postponed delivery.

• Customization:

  • Delivery service can be customized for home delivery.
  • Shippers are not qualified to assemble equipment.

• International/Overseas Shipments:

  • Standard options: Ocean Freight to port, Air Freight to airport.
  • Door-to-door delivery available at extra charge.

• Local Customs & Duties (Outside Canada & USA):

  • Buyer responsible for import duties, taxes, and customs clearance charges.
  • Buyer must comply with laws and regulations of the destination country.

Return Policy Overview:

• Eligibility: Returns are only accepted for items purchased directly from Elina Pilates®. For products bought through third-party distributors, resellers, or retailers, please contact them directly.

• Time Frame: Items can be returned within 30 days from the shipment date.

• Condition of Merchandise: To qualify for a return, the product must be in the same condition as received. This includes being in its original packaging, with all instructions, documentation, accessories (also in original condition), and unused.

• Proof of Purchase: A purchase receipt must accompany all returns.

• Return Initiation: Contact Elina Pilates® Customer Service at usa@elinapilates.com to start the return process.

• Return Merchandise Authorization (RMA): Upon approval, you'll receive an RMA number. This number must be visibly marked on the outside of the package. Returns without a visible RMA number will not be processed.

• Return Deadline: Returns must be received within 10 days of return acceptance.

• Shipping Costs: Customers are responsible for return shipping costs, and any damages or losses incurred during return shipping.

• Rejected Returns: Products sent cash on delivery will not be accepted.

Non-Refundable Items:

• Customized products and special upholstery.
• Equipment like Cadillac, Reformer, Ladder Barrel, Combo Chair, and similar.
• Special equipment configurations.
• Accessories, spare parts, and special shipments.

Warranty Return Procedure:

• Contact Customer Service at usa@elinapilates.com for warranty-related returns.
• The technical service will assess if the issue is covered under warranty.
• Products not covered or not meeting warranty conditions will incur return shipping and insurance costs charged to the purchaser.
• Damaged items should be noted on the delivery note and reported within 24-48 hours.
• Defective products under warranty may be returned for replacement.
• Repairs or replacements may require inspection and testing at Elina Pilates® facility.
• For incorrectly shipped items, Elina Pilates® covers return shipping costs, but items must meet the same return conditions as mentioned above.

Refund Process:

• Once a return is received, inspected, processed, and approved, a refund for the equipment will be issued immediately.

Your Trusted Source for Recovery, Wellness, and Fitness Solutions

At RecovAthlete, we empower athletes, wellness enthusiasts, and businesses with innovative tools to enhance recovery, optimize performance, and promote overall health. With our extensive product range, expert guidance, and unmatched customer service, we make it easy to build a tailored recovery and wellness routine.

Explore Our Premium Product Range

We specialize in a diverse range of recovery and wellness equipment for homes, gyms, spas, and wellness centers, including:

• Pilates Equipment: Strengthen and tone with high-performance reformers and accessories.
• Saunas: Experience relaxation and detoxification with advanced infrared and traditional saunas.
• Massage Chairs: Indulge in luxurious comfort and targeted muscle recovery.
• Vibration Machines: Boost circulation, flexibility, and recovery.
• Ice Baths/Cold Plunges: Reduce inflammation and recover faster with cold therapy.
• Hyperbaric Chambers: Improve oxygen levels to speed up healing and recovery.
• Halotherapy: Enhance respiratory health with state-of-the-art salt therapy equipment.
• Red Light Therapy: Rejuvenate your body and reduce inflammation with innovative light therapy devices.
• Sound Therapy: Achieve mental clarity and deep relaxation with advanced sound healing systems.
• Hot Tubs & Spa Equipment: Create a wellness oasis with premium hot tubs and spa essentials.

Customizable Wellness Solutions

Combine Products to Meet Your Therapy Needs

Our extensive product range allows you to create personalized recovery routines to meet your unique goals.

Popular Therapy Combinations:

• Cold Plunge + Sauna: Pair cold therapy with detoxifying heat for enhanced recovery.
• Hyperbaric Chamber + Red Light Therapy: Combine oxygen and light therapies for powerful rejuvenation.
• Sound Therapy + Massage Chair: Relax your mind and body with synchronized sound and muscle therapy.

Our team is here to help you design the perfect combination for optimal results.

Commercial Financing Options

We understand the importance of affordability, especially for businesses investing in premium recovery equipment. That's why we offer commercial financing options through multiple trusted vendors, giving you high chances of approval and flexible terms to suit your budget.

Why Choose Commercial Financing with RecovAthlete?

• Easy Application Process: Quick and hassle-free financing setup.
• High Approval Rates: We work with multiple vendors to increase your chances of acceptance.
• Flexible Terms: Tailored payment plans to fit your business needs.

Whether you're equipping a gym, spa, or wellness center, our financing options make it easy to invest in top-quality equipment without upfront financial strain.

Transparent Shipping and Pricing

Free Shipping on Most Products

We offer free shipping on most products, and for items that incur shipping charges, all costs are displayed on the product pages. With RecovAthlete, there are no hidden costs, so that you can shop with confidence.

Unmatched Confidence with Our 120% Price Match Guarantee

Our 120% Price Match Guarantee ensures you always receive the best deal when you shop with us.

How It Works:

1. 60-Day Price Match: If you find the same product at a lower price within 60 days of your purchase, we'll match it.
2. Beyond Matching: We'll also give you 20% of the competitor's price.
3. Fair Comparison: This applies to identical products from authorized dealers in the same currency.

To submit your price match claim, visit our Contact Us page with the competitor's ad or quote, and we'll handle the rest.

Why Our Customers Choose RecovAthlete

1. Hassle-Free Shopping Experience

Finding the right equipment is easy with RecovAthlete:

1. Share your goals and preferences.
2. Receive tailored recommendations from our expert team.
3. Place your order securely online or by contacting us directly.
4. No Hidden Costs

We believe in transparency. All shipping charges (if applicable) are mentioned on the product pages, and most products include free shipping, so you'll never encounter unexpected costs.

1. Exclusive Bonuses

Many of our products come with valuable extras:

• Free Accessories: Enjoy add-ons like protective covers, fire rocks, or starter kits.
• Special Discounts: Get exclusive deals on complementary items if bonuses aren't included.

1. Flexible Financing Options

For individuals, we offer 0% financing for up to 6 months through ShoPay, making it easy to invest in your health without financial strain. Learn more here.

1. World-Class Customer Support

Our team is dedicated to helping you every step of the way, from choosing the right products to post-purchase support. Have questions? We're just a message away.

1. Trusted by Leading Brands

We partner with top manufacturers to ensure the best quality:

• Premium Craftsmanship: Every product is built for durability and performance.
• High Customer Ratings: We only work with brands that meet our strict quality standards.
• Authorized Retailer: Shop confidently, knowing your products are authentic and supported by the manufacturer.

What Our Customers Are Saying

"Customizable Solutions for My Business"

"I purchased a combination of red light therapy beds and saunas for my wellness center, and the RecovAthlete team made it so easy to set up. Their commercial financing options allowed me to get everything I needed without breaking my budget. Truly amazing service!"

"Best Price Guarantee and Amazing Service"

"I saved so much with the 120% Price Match Guarantee on my hyperbaric chamber purchase. The team was incredibly helpful, and the product quality was top-notch. I'll shop here again!"

Why RecovAthlete Stands Out

• Extensive Product Range: From Pilates reformers to hot tubs, we offer various equipment for recovery, wellness, and fitness.
• Customizable Therapy Options: Build a tailored routine with our diverse product combinations.
• Flexible Financing: Choose from personal or commercial financing with high approval rates and flexible terms.
• Transparent Pricing: There are no surprises with free shipping on most products and all costs displayed.
• Exceptional Support: Our team is dedicated to your satisfaction, from purchase to delivery.

Transform Your Recovery and Wellness Journey Today

With RecovAthlete, you're not just purchasing equipment but investing in your health, business, and future. Explore our premium products and discover how we can elevate your recovery and wellness routine.

Contact Us to get started! Click Here