RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we’re here to support your recovery and performance goals—without overpaying. Our 120% Price Match Guarantee makes sure you always get the best deal. If you find a lower price, not only will we match it, we’ll beat it by adding 20% of the price difference back to your refund.

How It Works:

• 60-Day Window: If you find the same item at a lower price from an authorized competitor within 60 days of your purchase, we’ll match it.
• We Add 20%: Besides matching the price, we give you 20% of the difference back.
• Same Currency: Price comparisons must be in the same currency as your original purchase.
• MAP Policy Required: The competitor must be an authorized dealer of the product and follow a Minimum Advertised Price (MAP) policy set by the manufacturer.

Terms and Conditions:

• Eligible Products: Must be the same model, SKU, and from an authorized seller.
• Verifiable Prices: We compare total verifiable selling prices (excluding taxes), including shipping.
• Manual Review: Our team reviews all claims for validity and eligibility.

Exclusions:

• Used, refurbished, or secondary-market products
• Wholesale, contract, or below-cost pricing
• Marketplace sellers (Amazon, Walmart, Costco, etc.)
• Flash sales, closeouts, clearance, or limited-time promos
• Price matches can’t be combined with other RecovAthlete discounts or offers

Our Ethical Pricing Pledge

We don’t undercut manufacturers or sell below cost. We follow ethical pricing standards prioritizing fairness, brand integrity, and long-term trust.

How to Submit a Claim:

1. Get Proof: A screenshot, ad, or live link showing the competitor's lower price.
2. Send Details: Include your order number, the product name, and the competitor info.
3. Submit via Contact Page: [RecovAthlete Contact Us]
4. Processing: Allow up to 6 weeks for verification and refund processing.

With our 120% Price Match Guarantee, you can shop knowing you’ll never miss out on a better deal—because we’ll beat it.

At RecovAthlete, we aim to provide an exceptional shopping experience. Whether you're exploring our premium recovery products or need assistance with a return, our policies are designed for your convenience.

Shipping Policy

Shipping Details

• Complimentary Shipping: Enjoy free shipping on sauna heaters and accessories within the Continental USA.
• Extended Delivery Regions: We also ship to Canada, Alaska, Hawaii, and Puerto Rico. Additional fees apply. For Canada, costs are calculated at checkout. For other regions, email us at info@recovathlete.com for a custom shipping quote.
• Delivery Timelines:
  • Standard Items: In-stock orders typically ship within 5 business days.
  • Large Items: Items requiring pallet shipping may take up to 14 business days.
• Tracking Information: Tracking details will be provided within 24 hours of shipment. If you do not receive tracking information within six business days, please contact us at info@recovathlete.com.

Shipping Partners

We work with industry leaders like FedEx, UPS, and Freight Club, strategically selecting the fastest and most efficient routes based on stock availability and location.

Shipping Conditions

• Larger items (e.g., sauna heaters) may require express shipping at an additional fee.
• Delays caused by supply chain disruptions or freight carriers are beyond our control.

Damaged Shipments

Inspect all deliveries upon arrival. If you notice damage:

• Document it when signing for the package.
• Send photos of the damage to info@recovathlete.com so we can process an insurance claim promptly.

Return Policy

General Returns

• Restocking Fee: Returns are subject to a 20% restocking fee.
• Return Window: Most items can be returned within 14 days of receipt for a refund, exchange, or gift certificate (less shipping and handling fees).
• Return Conditions:
  • Items must be in new condition, in the original packaging, with all manufacturer documentation.
  • Return shipping costs are the customer’s responsibility.

Non-Returnable Items

The following cannot be returned:

• Installed equipment
• Buckets, ladles, backrests, and headrests
• Aromatherapy oils, towels
• Room kits (modular and pre-cut), steam cabinets, and doors
• Custom-made products

Return Authorization

All returns require a Return Merchandise Authorization (RMA) number.

• Contact us at 866-861-6317 or email info@recovathlete.com to request an RMA and return address.

Note: Returns without an RMA number will not be accepted.

Refund Process

Refunds will be processed within 5 business days of receiving and inspecting the returned items. Refunds will only be issued if the items are in resalable condition.

Defective Items

Products with manufacturing defects are covered under the manufacturer’s warranty. Contact info@recovathlete.com to report any defects.

Order Cancellations

• Pre-made orders can be canceled before shipment without fees.
• Custom or made-to-order products can only be canceled within 24 hours of order placement.

For any inquiries or assistance, please contact:
📞 866-861-6317
📧 info@recovathlete.com

We’re here to help ensure your experience with RecovAthlete is smooth and stress-free!

As an authorized reseller of Scandia Manufacturing products, RecovAthlete guarantees your purchase against defects in materials and workmanship under normal residential use.

Warranty Periods

• Standard Products: See your product manual for exact dates (starts on purchase date).
• Ultra Sauna Heaters:
  • 10-year limited shell warranty (years 2–10)
  • 1-year parts & electrical components warranty

Coverage

• Defects in materials or workmanship when installed and used per Scandia’s instructions.
• Repairs or replacements with genuine Scandia parts.

Exclusions

We do not cover:

• Misuse, neglect, or improper installation.
• Modifications or repairs by unauthorized parties.
• Normal wear (e.g., oxidation, light scratches).
• Damage from fire, flood, pests, power surges.
• Removal, reinstallation, or shipping costs—unless we authorize them.

Your Responsibilities

1. Proof of Purchase: Keep your receipt or order email.
2. Product Registration: (Optional) Register at recovathlete.com/register within 30 days.
3. Qualified Installation: Use a certified electrician or installer.
4. Claim Info: Serial number, purchase date, photos, and defect details.

How to Claim

1. Contact us within 30 days of defect discovery:
   • Email: support@recovathlete.com
   • Phone: (877) 467-2862
2. Provide proof of purchase and defect details.
3. If needed, ship the item back in its original packaging.
4. We’ll repair, replace, or refund at our discretion.

Shipping

• To Us: You cover return shipping unless we authorize otherwise.
• Back to You: We cover approved warranty shipping in the continental U.S.

Legal Limits

• Warranty is non-transferable, for the original purchaser only.
• Implied warranties (merchantability or fitness) run only as long as this express warranty.
• We’re not liable for incidental or consequential damages (where allowed by law).
• You may have other rights under state or federal law (e.g., Magnuson-Moss Act).