Privacy policy

RecovAthlete Privacy Policy

Last updated: August 6, 2026

At RecovAthlete ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit recovathlete.com or make a purchase from us.

1. Information We Collect

We collect information you provide directly to us, including:

• Account & order data: name, email address, billing/shipping address, phone number, and payment information (processed securely via Shopify Payments — we do not store full card numbers).
• Communications: messages you send us via email or contact forms.
• Profile data: purchase history, product preferences, and account settings.

We also collect certain information automatically when you visit our site:

• Usage data: pages viewed, time spent, referring URLs, and click paths.
• Device & technical data: IP address, browser type, operating system, and device identifiers.
• Cookies & tracking technologies: we use cookies, pixels, and similar tools to operate the site, remember preferences, and analyze traffic (see Section 5).

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations, shipping updates, and receipts.
• Manage your account and provide customer support.
• Send marketing communications (only where you have opted in or where permitted by law).
• Improve our website, products, and services through analytics.
• Detect, prevent, and respond to fraud, abuse, or security incidents.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers: Shopify (e-commerce platform), payment processors, shipping carriers, email marketing platforms (e.g., Klaviyo), and analytics providers — only to the extent necessary to provide their services.
• Legal authorities: when required by law, court order, or to protect the rights and safety of RecovAthlete or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 7 years for tax and accounting purposes.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Keep items in your cart and maintain your session.
• Remember your preferences.
• Analyze site traffic and performance (e.g., Google Analytics).
• Deliver relevant advertising (e.g., Meta Pixel, Google Ads).

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality. For California residents, please see Section 7 regarding opt-out rights.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal information (subject to legal retention requirements).
• Opt out of marketing communications at any time via the unsubscribe link in any email or by contacting us.
• Data portability: request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, contact us at support@recovathlete.com.

7. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale (we do not sell personal information). To submit a verifiable consumer request, contact us at support@recovathlete.com.

8. Children's Privacy

Our site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of our site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: support@recovathlete.com
• Website: recovathlete.com