To cancel an order, contact our customer service immediately to avoid return fees. Cancellations before processing receive a full refund. Orders canceled post-processing follow our 30-Day Return Policy, incurring return shipping costs. Products like BlueCube, Dundalk, OxyNova, and Schiller have a 10% cancellation fee.
Report any damage within five calendar days of delivery. Failure to do so may result in refusal of the claim. Cosmetic damages may be repaired with new parts. We will process refunds/replacements even during an ongoing insurance claim.
We offer professional installation for an extra charge. This service is performed by third parties. Our company is not liable for any damages or issues caused by the installers. Installation fees vary and are customer's responsibility.
Due to monitor variations, actual product colors may differ from what appears online. We recommend requesting a color sample before ordering. Returns based on color discrepancies are not accepted.
In cases of policy omission or clarification, the relevant manufacturer's policy will apply. Both customers and our company agree to defer to the manufacturer's shipping & returns policy in such instances.
For further details on our Shipping & Returns policies, please visit our FAQ page.