Prism Light Pod Shipping

Prism Light Pod Shipping & Delivery

Every Prism Light Pod ships freight from Denver, Colorado. Because the full-body bed is oversized and made-to-order, delivery is coordinated by a Prism representative directly with you after your order is placed. Here is exactly what to expect from checkout through unboxing.

WHAT TO EXPECT
Order confirmation within minutes. A Prism representative reaches out within 48 hours to schedule delivery. Manufacturing takes 6–8 weeks for the Prism Light Pod and 1–2 weeks for the Prism Light Pad. Tracking is sent within 24 hours of shipment.

Manufacturing Lead Times

Product Build Time Ship Time After Build
Prism Light Pod (full-body bed) 6–8 weeks 1–2 business days
Prism Light Pad (targeted panel) 1–2 weeks 1–2 business days

Because each unit is built to order, planning your delivery window early keeps the timeline predictable. If you have a facility opening date or install target, share it with us at checkout and we will coordinate directly with Prism.

How Delivery Works

  • Freight carrier only. Full-body Light Pods are too large for standard parcel. Delivery is by specialized freight, curbside by default.
  • 48-hour outreach. A Prism representative contacts you within 48 hours of purchase to plan the delivery date, confirm the address, and flag any access constraints (stairs, freight elevators, narrow doorways).
  • Order confirmation. You receive a confirmation email at checkout showing the order has been received and pre-authorized.
  • Tracking. Once the unit ships, tracking is emailed within 24 hours.
  • White glove delivery. Inside-room delivery, unpacking, and debris removal are available as a paid add-on. Ask us before checkout and we will quote it.

Electrical Requirements

Product US / Canada International
Prism Light Pod 110V, 20 amp dedicated circuit Configured to local voltage on order
Prism Light Pad 110V, 15 amp Configured to local voltage on order

Check your outlet ahead of the delivery window. A 20-amp dedicated line for the Pod avoids tripping breakers when the panel runs at full output.

Damaged Shipments

IMPORTANT: INSPECT AT DELIVERY
Inspect the crate and packaging before signing. Note any visible damage on the delivery receipt. If the unit arrives damaged, email photos to us within 24 hours so the freight insurance claim can be filed. Signing clean without noting damage limits what can be recovered.

Cancellations & Returns

  • Before shipment. Standard orders can be cancelled at no charge before the unit ships.
  • Custom or made-to-order units. All sales are final once production begins. This includes any Pod configured to non-standard voltage or specification.
  • Returns after delivery. A 25% restocking fee applies, plus return freight paid by the buyer.
  • Exchanges. The buyer covers shipping costs both ways.

FAQs

How long from order to delivery?

The Prism Light Pod takes 6–8 weeks to build, plus 1–2 business days to ship and standard freight transit (typically 5–10 business days in the contiguous US). Plan on roughly 8–10 weeks door to door. The Prism Light Pad takes 1–2 weeks to build.

Do you ship to Alaska, Hawaii, or internationally?

Yes. Freight rates outside the contiguous US are quoted per address. International orders are configured to local voltage before shipment. Contact us with your delivery address for a shipping quote before you order.

Is white glove delivery included?

Curbside freight is standard. White glove (inside-room delivery, unpacking, debris removal) is a paid add-on. Ask us before checkout for a quote based on your address and access.

Can I cancel after ordering?

Standard orders can be cancelled free of charge before shipment. Custom-configured units and made-to-order builds are final sale once production begins.

What if the Pod arrives damaged?

Note the damage on the delivery receipt at signing and email photos within 24 hours. The freight insurance claim is filed from there and a replacement or repair is arranged with Prism.

Questions Before You Order?

Call 866-861-6317 Monday through Friday, 9am–6pm EST, or email support@recovathlete.com. We confirm lead time to your ZIP, quote white glove if you need it, and flag anything worth knowing about your install site before the freight carrier arrives.