Prism Light Pad Warranty

Prism Light Pod & Light Pad Warranty

Prism Light Pod backs every unit with a factory warranty covering material and workmanship defects under normal use. The Light Pod carries a 5-year bumper-to-bumper warranty. The Light Pad carries a 2-year return-to-factory limited warranty. Here is exactly what is covered, how support works, and what happens if a part fails.

AT A GLANCE
Prism Light Pod: 5-year bumper-to-bumper, all parts covered, remote support with 48-hour response. Prism Light Pad: 2-year return-to-factory, one replacement max, buyer ships back. Phone support Monday–Friday, 8am–5pm MT for both products.

Coverage Summary

Coverage Prism Light Pod Prism Light Pad
Warranty Length 5 years bumper-to-bumper 2 years return-to-factory
Parts All parts covered at no cost One replacement maximum
Phone Support Mon–Fri, 8am–5pm MT Mon–Fri, 8am–5pm MT
Remote Tech Support 48-hour response, best-effort Phone-based troubleshooting
Repair Method Buyer assists with local install via phone/video Ship unit back to Prism for inspection
Return Shipping N/A — parts sent to buyer Buyer pays inbound freight (FedEx or UPS with tracking)

Prism Light Pod — 5-Year Bumper-to-Bumper

The Prism Light Pod comes with a 5-year warranty covering material and workmanship defects. Every part on the unit is covered at no additional cost as long as the Pod is used under normal wear-and-tear conditions.

Included support:

  • Phone support Monday through Friday, 8am–5pm Mountain Time
  • Remote technical support with 48-hour response on a best-effort basis
  • Replacement parts shipped directly to you at no cost during the warranty period
  • Phone or video guidance to help you install replacement parts locally

What voids coverage:

  • System abuse or use outside normal wear-and-tear conditions
  • Disassembly or modification by anyone other than a Prism Light Pod engineer
  • Damage caused by the buyer, their staff, or their clients

Prism Light Pad — 2-Year Return-to-Factory

The Prism Light Pad is covered by a 2-year return-to-factory limited warranty against material and workmanship defects. A maximum of one replacement is available during the warranty period.

How claims work:

  • Call phone support Monday through Friday, 8am–5pm Mountain Time to troubleshoot
  • If the Pad needs to be returned, ship it back to Prism via FedEx or UPS with tracking and signature confirmation
  • Prism inspects the unit and either repairs or replaces it at their discretion
  • Buyer covers inbound freight

What voids coverage:

  • Use outside normal wear-and-tear conditions
  • Disassembly or physical damage caused by the buyer or their clients

After the Warranty Expires

Once the warranty period ends, Prism offers per-incident support and repair on the Light Pod. You call, describe the issue, and Prism quotes parts, labor, and any onsite travel costs.

Rates and structure:

  • Onsite repair labor is $180 per hour, plus travel, lodging, and materials if a technician is dispatched
  • Remote troubleshooting quoted per incident
  • Parts quoted at current pricing
  • Repairs scheduled on a best-effort basis

Liability

CLIENT WAIVERS REQUIRED
Facility owners are responsible for having staff and clients sign a liability waiver before use. Prism Light Pod does not carry liability for the reseller, buyer, or their clients. Incidental, special, and consequential damages are excluded from coverage.

All warranty and support terms are governed by the laws of the State of Colorado. Disputes are handled in the District Court of Denver, Colorado.

FAQs

How do I file a warranty claim?

Call 866-861-6317 Monday through Friday, 9am–6pm EST, or email support@recovathlete.com with a description of the issue and photos or video where possible. We coordinate with Prism directly and get you a resolution path within 48 business hours.

Does Prism send a technician onsite for warranty repairs?

Warranty repairs on the Light Pod are handled remotely. Prism ships replacement parts and guides you or your staff through installation over phone or video. Onsite technician visits are available post-warranty at $180/hour plus travel.

What if the Light Pad stops working within 2 years?

Call phone support first. Most issues are resolved over the phone. If the unit needs to come back to the factory, you ship it to Prism via FedEx or UPS with tracking. Prism inspects and either repairs or replaces it. One replacement per warranty period.

Is commercial use covered?

Yes. The warranty applies to normal wear and tear in commercial and residential settings. Facility owners are responsible for having clients sign a liability waiver before use.

What voids the warranty?

Disassembly by non-Prism engineers, physical damage from misuse, and any modification to the electrical or optical systems. Normal wear-and-tear use is fully covered.

Need Warranty Help?

Call 866-861-6317 Monday through Friday, 9am–6pm EST, or email support@recovathlete.com. We handle coordination with Prism directly so you get parts, replacements, or repair guidance without chasing anyone.