Huum Shipping And Returns

HUUM heaters ship free to the contiguous 48 states. Report any damage within 7 days of delivery and before you install. Returns need a Return Authorization (RA#) and carry a 20% restocking fee, unless the item arrived damaged or the claim is covered by warranty.

Where We Ship

  • Shipping is free to the contiguous 48 states.
  • Alaska, Hawaii, Puerto Rico and Canada are quoted case by case. Contact us before you order.

Before Your Order Ships

  • Check your shipping address at checkout. It may not be possible to change it once the order ships.
  • Any reroute or reshipment fees are your cost.
  • Lead times vary by model. We confirm the ship date for your model when you order.
  • Tracking details are emailed to you once your order ships.

Shipping Method

  • RecovAthlete chooses the carrier, the shipping method and the number of shipments.
  • Electric heaters, controllers and accessories usually ship by ground parcel. No delivery appointment is needed.
  • Wood-burning stoves and large stone orders usually ship by freight on a pallet.
  • Sauna stones may arrive in separate boxes from the heater.

Freight Deliveries

  • The carrier calls to set a delivery window. Someone must be there to sign.
  • Default delivery is curbside. The driver does not bring the pallet inside or up steps, so plan help to move a heavy stove.
  • If curbside is not possible, we may use a smaller truck or a nearby freight terminal for pickup.
  • Extra costs for these options are your cost. Refusing an alternative delivery method counts as a cancellation.

Delivery Timeline

  • Delivery dates are estimates. Weather and carrier delays can change them.
  • RecovAthlete is not liable for losses caused by delivery delays.

Delivery Process

  • If you cannot receive the delivery on the scheduled date, arrange for someone to accept it for you.
  • Anyone who accepts the delivery at your address is treated as authorized to do so.
  • Redelivery and storage fees are your cost.
  • Title and risk of loss pass to you on delivery.

Inspecting Your Delivery

  • Inspect every carton or pallet while the driver is still there, before you sign.
  • Mark any damage or missing items on the delivery receipt or bill of lading. A clean signature with no damage noted makes a claim much harder to win.
  • Open every box on delivery day, even if you install later. Hidden damage found weeks later is harder to claim.
  • Contact us within 7 days of delivery to report damage. Send photos and the delivery receipt.
  • Report visible damage before you install the heater. HUUM requires damage claims with photos before installation.

HUUM heaters carry HUUM's limited warranty against defects in materials and workmanship. It covers new HUUM products bought from HUUM or an authorized dealer, such as RecovAthlete.

Coverage Period: Home Use

  • Electric heaters: 3 years.
  • Wood-burning heaters: 3 years.
  • Control units: 3 years.
  • Spare parts: 1 year.

Coverage Period: Commercial Use

  • Electric heaters: 1 year.
  • Wood-burning heaters: 1 year.
  • Control units: 1 year.
  • Spare parts: 1 year.

What Counts as Commercial Use

  • A business using the heater for commercial purposes.
  • A private owner using the heater to earn money, such as a rental.
  • A private owner running the heater more than 1,500 hours in 12 months.
  • Tell us before you order if the sauna will be used commercially.

When Coverage Starts and Ends

  • Coverage starts on the date you buy the heater.
  • Repairs and replacement parts do not extend or restart the warranty.
  • Claims must be made within the warranty period.

Requirements for Coverage

  • A licensed, professional electrician must install and connect electric heaters. Proof of this goes to HUUM with a claim, so keep your installer's invoice with your receipt.
  • Install the heater as the HUUM manual instructs and to all local building, electrical and fire codes.
  • Run and maintain the heater as the HUUM manual instructs.
  • Install every part the HUUM manual lists for your heater.
  • The heater must be paid in full. Keep your proof of purchase.

What Is Not Covered

  • Heating elements of electric heaters.
  • Sauna stones and all controller sensors.
  • HUUM accessories.
  • Door glass and ash grate on wood-burning stoves.
  • Normal wear and cosmetic defects, including metal or surface changes from heat and water.
  • Rust, soot or discoloration from poor ventilation, constant humidity or poor storage.
  • A heater that is the wrong size or type for the sauna room.
  • Damage from not following HUUM's installation, use or maintenance instructions.
  • Accidents, power surges, extreme weather, fire, overheating or overloading.
  • Transport damage, or storage outside a dry, heated space above 32°F.
  • Repairs or changes HUUM did not approve in writing, or non-HUUM parts.
  • Regular maintenance, cleaning and check-ups.

How to File a Claim

  • Contact us first. HUUM takes claims through its authorized dealers, and we open the claim with HUUM for you.
  • Report the defect within 30 days of finding it.
  • Include the model, serial number, a clear description and photos of the defect, how and where the heater is used, and your receipt.
  • Call (866) 861-6317, 9am to 6pm EST, Monday to Friday, or email info@recovathlete.com.

What HUUM Does for a Valid Claim

  • HUUM chooses to repair or replace the heater, or refund it. A price reduction is an option only if you agree.
  • HUUM may ask for the defective product to be sent back. HUUM arranges and pays for that transport.
  • If the fault is not covered, HUUM may charge for finding it, including labor and travel at actual cost. Call us first and we will work through the symptoms with you before anything is booked.
  • HUUM is not liable for indirect losses, such as lost income, from a defect or a delayed repair.

Full terms: huum.eu/warranty

30-Day Returns

  • Request a return within 30 days of delivery.
  • Items must be unused, in original condition, with tags and original packaging.
  • A heater or control unit that has been wired in, fired or loaded with stones counts as used and cannot be returned.
  • A 20% restocking fee applies to all returns.
  • Return shipping is your cost.

Return Authorization (RA#)

  • Email info@recovathlete.com for an RA# and a shipping label.
  • Returns sent without an RA# are not accepted.

Refunds

  • Email us your order number and the reason for the refund. Add photos if the item is damaged.
  • Approved refunds are paid to your original payment method within 10 business days.
  • If your refund takes longer than 10 business days, contact us.

Exchanges

  • Contact us to arrange an exchange.

Damaged, Defective or Wrong Items

  • Contact us right away, and no later than 7 days after delivery.
  • We replace parts or issue a refund as needed.

Order Cancellations

  • Cancel within 7 days of ordering for a full refund with no fees.
  • Cancellations after 7 days carry a 3.5% charge on the total order.

Questions before you order? Call (866) 861-6317, 9am to 6pm EST, Monday to Friday, or email info@recovathlete.com.