Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@recovathlete.com.

Filter by Topic
  • All
  • FAQS

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24 hours!


RecovAthlete emerged from the personal experiences of its founders, who, as lifelong athletes, recognized the critical need for effective sports recovery equipment. Witnessing the premature end of numerous athletic careers among their peers due to inadequate recovery methods, these two professional tennis players decided to take action. Their mission was to enhance wellbeing and provide relief to those in need. RecovAthlete's products are not only meticulously developed but also rigorously tested by our team of professional athletes, ensuring that each item we offer is something we genuinely endorse. We stand firmly behind our products, offering a comprehensive manufacturer warranty and a 30-day return policy on most items. Our commitment to customer satisfaction is unwavering. Should you have any inquiries, our team is always ready to assist you

1) Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)

2) HSA and FSA Health Savings Cards

3) Google Pay, Apple Pay, and Amazon Pay

4) ShoPay Financing. Rates as Low as 0% APR.

When you shop at RecovAthlete you know you are getting the lowest price guaranteed! All of the brands that we work with adhere to a very strict pricing policy, so you can rest assured that you are getting the best price possible when you shop at RecovAthlete
If you (somehow) find another online store with a lower price than us, simply email us at info@recovthlete.com with a link to the same product on a competitor's website. Once we have a chance to verify the pricing, we will refund your original payment for the difference, no questions asked.

The status of your order will determine the estimated delivery time frame. Our products will either be available as Ships Out Next Business Day, In Stock & Ready to ship, Exclusive Pre-Order, and/or have an estimated ETA listed. Estimated shipping dates will be listed on the product page if they will not be expected to ship within normal processing times. Additionally, the order confirmation you receive via email will also display the expected shipping time frame.
Ships Out Next Business Day: This time frame can be expected to ship from our warehouse or vendor within 24 hours of the following business day.
In Stock & Ready to Ship: This time frame can be expected to ship from our warehouse or vendor within 2-5 business days.
*Certain vendors may exceed this time frame with lead times up to 2 weeks.
Exclusive Pre-Orders or ETA Dates: Pre-Orders indicated that the item is currently not in stock, but an allotted amount has been secured from the Vendor with an estimated shipping time frame.
The ETA listed on the product page indicates the estimated time frame that the item will start its shipping process from our warehouse. Once the shipping process has begun, typically orders take 2-5 business days to arrive at the customer.

Most of our products are able to be shipped internationally. If you do not live in the US and would like a shipping quote, please contact us and we will prepare a custom quote for you. Please note that any additional import/export taxes and/or customs taxes will be at the expense of the customer (including Canada). Recovery for Athletes is not responsible for any import/export taxes relating to international shipping and is not responsible for any customs taxes or any other form of tax for an international shipment. There are certain restrictions on some products and those can only be shipped in the USA, such as Game Ready. Please send us an email at info@recovathlete.com to check on if your product can be shipped to an international address.

Most of our products are able to be shipped to HI, AK, and PR free of charge. This typically applies to our smaller items such as massagers, foam rollers, EMS machines, etc. However, there are certain restrictions on some larger products that will require an additional shipping charge post purchase. Please send us an email at info@recovathlete.com to check on your shipping rate to these states to avoid possible restocking fees.

Yes. All of our products are guaranteed to come with the manufacturer warranty.

Yes we do. Please view our We Accept Returns page for more information. You may also check out the product pages for specific details.

Unable to find satisfactory answers ? Contact Support