Osaki Highpointe-OS 4D Massage Chair

Massage Chair Warranties( Osaki,Titan, Inada)

Standard 3-Year Warranty (Osaki, Titan, Apex, Galaxy, Otamic):

• Covers parts, labor, and framework for 3 years
• Parts and labor free for 1st year
• Parts free for 2nd year
• Framework covered for 3 years

Extended 4-Year Warranty (1 Extra Year):

• Covers parts, labor and framework for 4 years
• Parts and labor free for first 2 years
• Parts free for remaining 2 years
• Only valid with extended warranty purchase

Extended 5-Year Warranty (2 Extra Years):

• Covers parts, labor and framework for 5 years
• Parts and labor free for first 3 years
• Parts free for remaining 2 years
• Only valid with extended warranty purchase

Inada 5-Year Limited Warranty:

• Parts, labor, framework covered for 3 years
• Parts and framework covered for years 4-5
• 2-year extended labor warranty available

What Is NOT Covered*:

1. Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism.
2. Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.
3. Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.
4. Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
5. Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
6. This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
7. Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
8. Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.
9. The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
10. Products used in commercial or corporate settings.
11. Products purchased from unauthorized dealers.

Implied Warranty & Other Damages:

1. Any implied warranties shall be limited to the duration of the 1 year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 3 year portion of this limited warranty.
2. By making a purchase, you agree that Titan Chair LLC. will not be liable for any items damaged and/or lost while en route to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.
3. In no case will Titan Chair LLC. be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.

How to obtain warranty service:

1. You must provide proof of purchase for any warranty claim.
2. You must obtain a return authorization number in order to ship products to a service center.
3. You may obtain service advice, or an RMA number by contacting the Titan Chair LLC Customer Service department toll-free at 1-888-848-2630 ext.3.
4. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Warranty Limitations and Exclusions:

• Warranties are non-transferable and do not cover damage or loss caused by:
  • Use in a commercial or corporate setting
  • Failure to follow operating instructions
  • Electrical disturbances and power surges
  • Dropped product (including remote controls)
  • Damage resulting from improper use or maintenance
  • Vandalism
  • Environmental conditions (rust, corrosion, sand, dirt, wind, hail, earthquake, tornado, fire, flood)
  • Loss of use during the period of product repair
  • Products purchased from unauthorized resellers
  • Alterations or modifications of original condition
  • Theft
  • Neglect
  • Unauthorized repairs
  • Loss of power
• Damage occurring during shipping and handling does not constitute a defect under this warranty.
• Fading, wearing, and pilling of fabrics do not constitute a defect under the warranty.
• Failures of attach points such as stitching, Velcro, and zippers do not constitute a defect under this warranty.
• Under no circumstance shall Titan Chair, LLC or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, etc.), even if any party has been advised of the possibility of such damages.
• Warranties are only valid within the 48 contiguous United States and Canada, provided the equipment has been operated according to the instructions accompanying it.
• All warranties begin on the DATE OF PURCHASE. Titan Chair, LLC, at its sole discretion, will repair or replace any defective part within a reasonable time frame.

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we are dedicated to supporting your health and fitness journey, and ensuring you receive the best value for your purchases. Our 120% Price Match Guarantee reflects this commitment, providing you with unmatched assurance.

How Our 120% Price Match Guarantee Works:

1. 60-Day Window: If you find an identical item advertised at a lower price by a competitor within 60 days of your purchase, we will match it.
2. Beyond Matching: We don't just match the lower price; we also give you an additional 20% of the competitor's price.
3. Currency Consistency: The comparison must be in the same currency as your original purchase for fairness.

Detailed Terms and Conditions:

• Product Eligibility: This guarantee applies to identical products (same manufacturer, model, features, and SKU Style Number) and from authorized dealers.
• Price Verification: We base our comparison on the total verifiable selling price, excluding taxes. Shipping and handling are considered, especially when RecovAthlete offers free shipping.
• Fairness in Comparison: Our team ensures each price match claim is valid and fair.

Exclusions to Note:

• Secondary Market and Used Items: Excludes prices from secondary sellers, and used or refurbished items.
• Non-Public Offers: Excludes wholesale, dealer, contract, and below-wholesale cost pricing.
• Special Sales Events: Excludes pricing from sales, flash sales, promotions, closeouts, and clearance events.
• Combination with Other Offers: Cannot be combined with other RecovAthlete offers, discounts, or promotions.

Our Ethical Pricing Pledge: We commit to never selling products below cost, ensuring quality and fairness.

Submitting Your Price Match Claim:

• Gather Evidence: Collect the competitor's advertisement or written quote.
• Provide Details: Include your contact information, order number, and product specifics.
• Claim Process: Submit your claim via our Contact Us page: RecovAthlete Contact Us.

Patience with Processing: Please allow up to six weeks for refund processing. Our 120% Price Match Guarantee is our promise to you that shopping at RecovAthlete means always getting the best value.

Standard shipping entails curbside delivery for most items within the contiguous U.S. This means your massage chair will arrive unassembled in its original factory packaging, typically delivered to your driveway or entryway by the trucking company. You'll need to handle moving it into your residence or business, considering the chairs are heavy and may require assistance.

For added convenience, you can opt for Threshold Delivery, where the chair will be brought to the nearest ground-level entrance of your home, business, or apartment building, at an additional cost.

Alternatively, White Glove Delivery offers a premium service. Two agents will hand-deliver the massage chair to your chosen destination, assembling it for you. This service extends the standard delivery lead-time by 2-4 weeks. Select this option if desired, though it comes with an extra charge.

Please note that any additional cost exceeding the expected amount for White Glove Delivery will be applied to the customer.

It's important to understand that White Glove Services are non-refundable and do not cover any return service. Once the delivery is completed and signed off, the agents won't return for further services. Thus, thoroughly inspect and test the product before confirming completion.

Ensure to provide a valid street address for shipping, as P.O. boxes are not supported. Rush and international shipments, including to Alaska, Hawaii, and Puerto Rico, incur additional charges. Shipping costs are detailed alongside each product, but if unlisted, feel free to call for a quote, especially for heavier items.