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Canadian Spa Company Muskoka 5-Person 14-Jet Portable Hot Tub KH-10096
- Regular price
- $6,210.00
- Regular price
-
- Sale price
- $6,210.00
- Unit price
- per
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Availability:
In stock
Vendor: Canadian Spa Company
Canadian Spa Company Muskoka 5-Person 14-Jet Portable Hot Tub KH-10096
$6,210.00
Vendor: Canadian Spa Company
Canadian Spa Company Muskoka 5-Person 14-Jet Portable Hot Tub KH-10096
$6,210.00
Manuals & Documentation
Warranty Coverage
Our comprehensive warranty program demonstrates our commitment to product quality and customer satisfaction.Basic Coverage Terms- Original purchaser coverage only
- Valid from date of purchase
- Non-transferable
- Residential use only
- Registration required
Warranty Periods
Structural Components- Shell structure: 10 years
- Surface finish: 2 years
- Plumbing system: 2 years
- Equipment pack: 2 years
- Skirting: Manufacturing defects only
- Insulating cover: 2 years
- Parts and labor: 1 year
- Equipment pack (pump, heater, control system): 2 years
Coverage Details
What's Protected- Water loss due to structural failure
- Surface defects (blistering, cracking)
- Plumbing leaks
- Equipment malfunction
- Manufacturing defects
- Commercial use
- Light bulbs and lens covers
- Filters
- Dealer-installed accessories
- Installation costs
- Removal/shipping expenses
Warranty Conditions
Void Conditions- Unauthorized repairs
- Commercial application
- Misuse or abuse
- Improper installation
- Incorrect water chemistry
- Acts of God
- Proper water chemistry
- Regular maintenance
- Correct temperature range (2-40°C)
- Approved sanitizers only
- Adequate support structure
Claims Process
Filing a Claim- Contact authorized dealer
- Provide proof of purchase
- Schedule technician inspection
- Maintain access to unit
- Authorized technicians only
- Parts covered under warranty
- Travel charges may apply
- Service area restrictions
Important Notes
Limitations- Original purchaser only
- Residential installations only
- Travel costs not included
- Labor charges apply after year one
Manuals & Documentation
Canadian Spa Company
Delivery Options
We offer convenient delivery options to ensure your spa reaches you safely and efficiently. Standard Curbside Delivery (Complimentary)
- Included free with your spa purchase
- Advance notification of delivery date
- Scheduling coordination once spa arrives at local terminal
Service Requirements
Site Preparation
- A flat, level, solid base must be in place before delivery
- Base preparation must be arranged separately
- Electrical installation not included in delivery service
Important Notes
Warranty Requirements
- A licensed electrician must perform installation
- Proper installation documentation is required
- Warranty validation contingent on professional installation
Service Limitations
- Remote locations may be restricted to Curbside Delivery only
- Service availability subject to site assessment
- Additional fees may apply for challenging access points
Scheduling Process
- Order confirmation
- Terminal arrival notification
- Delivery date coordination
- Final delivery execution
Manuals & Documentation
Return Policy
We strive to make your return experience as smooth as possible. Please review our comprehensive return policy below.
Return Window
- 30-day return period from date of receipt
- Items must be in original, unused condition
- Original packaging and delivery note required
- Returns must be authorized prior to shipping
Return Policy:
Returns are only valid with a confirmed RMA number. Item must be returned at buyers cost. Customers are subject to a restocking fee of 10% of the item's original cost if the item is deemed unsellable as new. Product may only be returned within 30 days of original purchase. Items that were refused upon delivery will NOT be refunded. Installed control packs, spas, pumps, and circuit boards are final sale and cannot be returned.
Processing Timeline
- 3-5 working days after receipt
- The refund issued to original payment method
- Proof of delivery is recommended for tracking
Conditions for Refund
- Items in original condition
- Complete with all components
- Unused and unaltered
- Within return window
Order Issues
Damaged or Incomplete Orders
- Report immediately(within- 48 hrs of receiving the product) via email : info@recovathlete.com
- Include order number
- Provide detailed description
- Photo documentation recommended
Missing Orders
- Allow 14 working days from dispatch
- Contact support if not received
- Include order details for investigation
- Courier tracking provided when available
Important Notes
Non-Returnable Items
- Used or damaged products
- Items without original packaging
- Products showing signs of wear
- Customized items
Limitations
- Damage from misuse not covered
- Wear and tear excluded
- Accidents post-delivery not eligible
Cancellations
- Available until dispatch
- Contact customer service
- Order number required
- Subject to processing status
For assistance with returns or questions about our policy, please contact our customer service team.
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