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Canadian Spa Company Cambridge 6-Person 34-Jet Hot Tub KH-10141
- Regular price
- $7,999.99
- Regular price
-
- Sale price
- $7,999.99
- Unit price
- per
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Vendor: Canadian Spa Company
Canadian Spa Company Cambridge 6-Person 34-Jet Hot Tub KH-10141
$7,999.99
Vendor: Canadian Spa Company
Canadian Spa Company Cambridge 6-Person 34-Jet Hot Tub KH-10141
$7,999.99
Manuals & Documentation
Warranty Coverage
Our comprehensive warranty program demonstrates our commitment to product quality and customer satisfaction.Basic Coverage Terms- Original purchaser coverage only
- Valid from date of purchase
- Non-transferable
- Residential use only
- Registration required
Warranty Periods
Structural Components- Shell structure: 10 years
- Surface finish: 2 years
- Plumbing system: 2 years
- Equipment pack: 2 years
- Skirting: Manufacturing defects only
- Insulating cover: 2 years
- Parts and labor: 1 year
- Equipment pack (pump, heater, control system): 2 years
Coverage Details
What's Protected- Water loss due to structural failure
- Surface defects (blistering, cracking)
- Plumbing leaks
- Equipment malfunction
- Manufacturing defects
- Commercial use
- Light bulbs and lens covers
- Filters
- Dealer-installed accessories
- Installation costs
- Removal/shipping expenses
Warranty Conditions
Void Conditions- Unauthorized repairs
- Commercial application
- Misuse or abuse
- Improper installation
- Incorrect water chemistry
- Acts of God
- Proper water chemistry
- Regular maintenance
- Correct temperature range (2-40°C)
- Approved sanitizers only
- Adequate support structure
Claims Process
Filing a Claim- Contact authorized dealer
- Provide proof of purchase
- Schedule technician inspection
- Maintain access to unit
- Authorized technicians only
- Parts covered under warranty
- Travel charges may apply
- Service area restrictions
Important Notes
Limitations- Original purchaser only
- Residential installations only
- Travel costs not included
- Labor charges apply after year one
Manuals & Documentation
Canadian Spa Company
Delivery Options
We offer convenient delivery options to ensure your spa reaches you safely and efficiently. Standard Curbside Delivery (Complimentary)- Included free with your spa purchase
- Advance notification of delivery date
- Scheduling coordination once spa arrives at local terminal
Service Requirements
Site Preparation- A flat, level, solid base must be in place before delivery
- Base preparation must be arranged separately
- Electrical installation not included in delivery service
Important Notes
Warranty Requirements- Licensed electrician must perform installation
- Proper installation documentation required
- Warranty validation contingent on professional installation
- Remote locations may be restricted to Curbside Delivery only
- Service availability subject to site assessment
- Additional fees may apply for challenging access points
Scheduling Process
- Order confirmation
- Terminal arrival notification
- Delivery date coordination
- Pre-delivery site verification (Premium service only)
- Final delivery execution
Manuals & Documentation
Return Policy
We strive to make your return experience as smooth as possible. Please review our comprehensive return policy below.Return Window- 14-day return period from date of receipt
- Items must be in original, unused condition
- Original packaging and delivery note required
- Returns must be authorized prior to shipping
Return Options
Postal Returns- Request return authorization via support ticket
- Await confirmation
- Package item securely
- Include order number and full name
- Ship to our returns center
Refund Process
Processing Timeline- 3-5 working days after receipt
- Refund issued to original payment method
- Proof of delivery recommended for tracking
- Items in original condition
- Complete with all components
- Unused and unaltered
- Within return window
Order Issues
Damaged or Incomplete Orders- Report immediately via support ticket
- Include order number
- Provide detailed description
- Photo documentation recommended
- Allow 14 working days from dispatch
- Contact support if not received
- Include order details for investigation
- Courier tracking provided when available
Important Notes
Non-Returnable Items- Used or damaged products
- Items without original packaging
- Products showing signs of wear
- Customized items
- No exchanges available for online orders
- Damage from misuse not covered
- Wear and tear excluded
- Accidents post-delivery not eligible
- Available until dispatch
- Contact customer service
- Order number required
- Subject to processing status
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