Bodyfriend Phantom Rovo Massage Chair

FIVE-YEAR LIMITED WARRANTY TERMS AND CONDITIONS for FULL BODY MASSAGE CHAIRS

All goods sold hereunder, except accompanying accessories, documentations, or enhancements, are warranted to be free from defects in material and
workmanship at the time of delivery to Purchaser and covered for the above, for a period of five (􏚶) years from the date of delivery. Defective material
may be returned to BODYFRIEND after inspection by an agent of BODYFRIEND and upon receipt from BODYFRIEND of shipping instructions specific to
the defective goods authorized by BODYFRIEND to be returned. Goods returned in accordance with the foregoing procedure will be replaced or
repaired, at the option of BODYFRIEND, and returned to Purchaser without charge.
This warranty is subject to the following LIMITATIONS AND EXCLUSIONS:

LIMITATIONS:

- This express warranty applies to massage chairs ONLY, and not to accompanying accessories,documentation or enhancements;
- This warranty is non-transferable;
- This warranty is valid only within the continental US, excluding Hawaii, Alaska, Puerto Rico and any US territories.
- BODYFRIEND’s responsibility and Purchaser’s exclusive remedy under this warranty is limited to the repair or replacement of defects in material and
workmanship, as set forth above. BODYFRIEND is not responsible for any consequential damages resulting from the breach of this or any other express
or implied warranty with respect to the goods;
- This express warranty is the only warranty applicable to this transaction. It excludes all other express oral or written warranties and all warranties
implied by law with respect to the goods, including any warranties of merchantability or fitness for a particular purpose;
- This warranty does not extend to any of BODYFRIEND’s products which have been subject to misuse, accident or improper installation or storage,
maintenance or application, nor does it extend to products which have been repaired or altered outside of BODYFRIEND or its authorized agents, nor
does this warranty extend to any labor charges for removal and/or replacement of the nonconforming or defective product or part thereof;
- Every claim under this warranty or related to this purchase order shall be deemed waived by Purchaser unless made in writing within five (5) years of
the receipt of the goods to which such claim relates; AND
- This warranty is void in the event that repairs are made by anyone other than BODYFRIEND without prior authorization from BODYFRIEND.
The terms of this warranty shall be governed by the laws of the state of California.

EXCLUSIONS:

This express warranty is void without this warranty card and requested information (date of purchase, installation, RMA, and etc.).
This express warranty does not cover damages resulting from improper installation or use, neglect, dropped product, unreasonable maintenance,
failure to follow instructions, unauthorized repairs, alterations, modifications of original condition, and cosmetic alternations. Furthermore, warranty
does not cover damage resulting from improper use of electrical/power supply; loss of power; electrical disturbances, power surges.
Also, damage or cracked screen because of personal misuse, excessive force, transportation damage, theft, abuse, misuse, vandalism, or natural
disasters (fires, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, or any exposure to weather conditions) are not covered under stated
warranty. BODYFRIEND does not honor warranty for products purchased by or through unauthorized dealers, product used commercially or for
commercial purposes, and time lost by owner during the time the product is being replaced, at a repair facility, and etc. Natural occurrences such as,
but not limited to softening/hardening of foams and composites, fading, wear, pilling of fabrics, natural markings, grain and dye variations in leather,
and failure of attach points does not validate issue of warranty, as well as items intended to be periodically replaced by Purchaser during the normal
lifetime of a product including, but not limited to batteries, light bulbs, and etc.Seat cover replacement and other accessories such as a remote controller are not covered under the warranty.

LABOR:

Only for the first three years of the warranty period (“Labor Service Period”), BODYFRIEND will provide labor services for the repair or replacement

of defective parts at no cost to Purchaser. However, Purchaser is responsible for all shipping, duties, and brokerage fees.
Upon expiration of the Labor Service Period, Purchaser shall pay for any labor service charges. Labor services are limited to the replacement
of the defective product or parts with similar product of equal or less value. If replacement is not accepted by Purchaser, BODYFRIEND or
its labor service provider is no longer responsible for further service under this labor warranty. If and only when deemed necessary at its sole discretion,
BODYFRIEND will send a service provider at no cost. Field service is only available within the continental US and under the Labor Service Period.
If no problem is found upon diagnosis, Purchaser may be charged with standard rate for unnecessary service calls.

THREE-YEAR LIMITED WARRANTY TERMS AND CONDITIONS for HIGHKEY MASSAGE CHAIR & AGERA AIR

COVERED:

-All parts, labor, and framework of the chair
-Labor covered for only the first year at no cost to Purchaser
-Parts covered for two years at no cost to Purchaser
-Structural Framework covered at no cost to Purchaser for all three years
-Defects in materials and workmanship
All goods sold hereunder, except accompanying accessories; documentations, or enhancements, are warranted to be free from defects in material and workmanship at the time of delivery to Purchaser and covered for the above, for a period of three years from the date of delivery. Defective material may be returned to BODYFRIEND after inspection by an agent of BODYFRIEND and upon receipt from BODYFRIEND of shipping instructions specific to the defective goods authorized by BODYFRIEND to be returned. Goods returned in accordance with the foregoing procedure will be replaced or repaired, at the option of BODYFRIEND, and returned to Purchaser without charge.
This warranty is subject to the following LIMITATIONS AND EXCLUSIONS:

LIMITATIONS:

-This express warranty applies to massage chairs ONLY, and not to accompanying accessories, documentation or enhancements;
-This warranty is non-transferable;
-This warranty is valid only within the continental US, excluding Hawaii, Alaska, Puerto Rico and any US territories.

-BODYFRIEND's responsibility and Purchaser's exclusive remedy under this warranty is limited to the repair or replacement of defects in material and workmanship, as set forth above. BODYFRIEND is not responsible for any consequential damages resulting from the breach of this or any other express or implied warranty with respect to the goods;

-This express warranty is the only warranty applicable to this transaction. It excludes all other express oral or written warranties and all warranties implied by law with respect to the goods, including any warranties of merchantability or fitness for a particular purpose;
-This warranty does not extend to any of BODYFRIEND's products which have been subject to misuse, accident or improper installation or storage, maintenance or application, nor does it extend to products which have been repaired or altered outside of BODYFRIEND or its authorized agents, nor does this warranty extend to any labor charges for removal and/or replacement of the nonconforming or defective product or part thereof;
Every claim under this warranty or related to this purchase order shall be deemed waived by Purchaser unless made in writing within three (3) years of the receipt of the goods to which such claim relates; AND
-This warranty is void in the event that repairs are made by anyone other than BODYFRIEND without prior authorization from BODYFRIEND.
The terms of this warranty shall be governed by the laws of the state of California.

EXCLUSIONS:

LABOR:

Only for the first year of the warranty period ("Labor Service Period"), BODYFRIEND will provide labor services for the repair or replacement of defective parts at no cost to Purchaser. However, Purchaser is responsible for all shipping. duties, and brokerage fees.
Upon expiration of the Labor Service Period, Purchaser shall pay for any labor service charges. Labor services are limited to the replacement of the defective product or parts with similar product of equal or less value. If replacement is not accepted by Purchaser, BODYFRIEND or its labor service provider is no longer responsible for further service under this labor warranty. If and only when deemed necessary at its sole discretion, BODYFRIEND will send a service provider at no cost Field service is only available within the continental US and under the Labor Service Period.
If no problem is found upon diagnosis, Purchaser may be charged with standard rate for unnecessary service calls.

ONE-YEAR LIMITED WARRANTY TERMS AND CONDITIONS for HUGCHAIR MASSAGE CHAIR

1. This product has passed rigorous quality control tests and high fabric standards.
2. This product is for residential use ONLY, within the confines of the home.
3. Even within the warranty period, if any of the following occurs,
BODYFRIEND is not liable or is legally obliged to uphold the issued warranty:
- Malfunction caused by incorrect use of product
- Malfunction caused by natural disaster such as fire, flood, and etc,
- Malfunction caused by repairs or handling conducted by non-
Bodyfriend technicians or employees
- Malfunction due to mishandling, applying excessive pressure, and etc, and
- Any form of malfunction caused by user negligence.
4. In the event that the product malfunctions, please contact Bodyfriend Customer Support.
5. Warranty cannot be re-issued and is non-transferable. Warranty cannot be claimed if receipt and warranty information is not provided.
6. Warranty is valid for only one (1) year starting on the day of purchase.

· Warranty is void if product is used in a non-household setting.
· BODYFRIEND will only uphold warranty if it is a product defect and not one caused by user's misuse or negligence.
· Warranty is valid only within the continental US, excluding Hawaii, Alaska, Puerto Rico, and any US territories.

BODYFRIEND
855-200-3524
service@bodyfriend.com

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we are dedicated to supporting your health and fitness journey, and ensuring you receive the best value for your purchases. Our 120% Price Match Guarantee reflects this commitment, providing you with unmatched assurance.

How Our 120% Price Match Guarantee Works:

1. 60-Day Window: If you find an identical item advertised at a lower price by a competitor within 60 days of your purchase, we will match it.
2. Beyond Matching: We don't just match the lower price; we also give you an additional 20% of the competitor's price.
3. Currency Consistency: The comparison must be in the same currency as your original purchase for fairness.

Detailed Terms and Conditions:

• Product Eligibility: This guarantee applies to identical products (same manufacturer, model, features, and SKU Style Number) and from authorized dealers.
• Price Verification: We base our comparison on the total verifiable selling price, excluding taxes. Shipping and handling are considered, especially when RecovAthlete offers free shipping.
• Fairness in Comparison: Our team ensures each price match claim is valid and fair.

Exclusions to Note:

• Secondary Market and Used Items: Excludes prices from secondary sellers, and used or refurbished items.
• Non-Public Offers: Excludes wholesale, dealer, contract, and below-wholesale cost pricing.
• Special Sales Events: Excludes pricing from sales, flash sales, promotions, closeouts, and clearance events.
• Combination with Other Offers: Cannot be combined with other RecovAthlete offers, discounts, or promotions.

Our Ethical Pricing Pledge: We commit to never selling products below cost, ensuring quality and fairness.

Submitting Your Price Match Claim:

• Gather Evidence: Collect the competitor's advertisement or written quote.
• Provide Details: Include your contact information, order number, and product specifics.
• Claim Process: Submit your claim via our Contact Us page: RecovAthlete Contact Us.

Patience with Processing: Please allow up to six weeks for refund processing. Our 120% Price Match Guarantee is our promise to you that shopping at RecovAthlete means always getting the best value.

For issues during or after delivery, or for returns on the product, please call the BODYFRIEND Support Team toll free at 855-200-3524, or email the Support Team at service@bodyfriend.com. The BODYFRIEND Support Team is available Monday through Friday from 8:00 a.m. to 7:00 p.m. Pacific Standard Time (“PST”).

Be sure to keep all original packaging for returns, refunds and/or damaged items.

Shipping Methods

• You, the customer (“YOU” or “YOUR”), are responsible for the cost of all products, insurance, and shipment/freight charges and fees. YOU must sign for each delivery.  It is YOUR responsibility to check the accuracy or completeness of each and every delivery to YOU fulfilled by BODYFRIEND or its third-party carrier.
• BODYFRIEND is not responsible or liable for any delays or damages while in possession of the third-party carrier. All items are shipped FOB origin.

Shipping within the Continental United States

In addition to the shipping fees for the third-party carrier, YOU ARE RESPONSIBLE FOR ALL DUTIES, TAXES AND FEES to ship the product from the BODYFRIEND warehouse to YOUR desired location.

Shipping Outside the Continental United States

• All warranties are null and void when products are shipped or used outside of the continental United States and returns will not be accepted.
• Products shipped via freight to points outside the continental United States are NON-RETURNABLE, NON-EXCHANGEABLE AND NON-REFUNDABLE.
• Shipments crossing international borders are subject to the duties, taxes and fees imposed by the importing country’s government. The responsibility for these charges lies with YOU.  In applicable cases, local duties, taxes and fees must be paid by YOU before the product is released.  Local customs regulations may apply. 

Delivery Service

BODYFRIEND’s delivery service includes delivery and assembly of the product.  To ensure smooth delivery and assembly of the product, please abide by the following delivery policies:

• Product deliveries are scheduled Monday through Friday, between 10 a.m. to 5 p.m. PST. After hours and Saturday deliveries may be available for additional charge.
• Deliveries are usually made to most locations within five (5) to ten (10) business days, beginning with the next business day after YOUR purchase. Exceptions apply for remote delivery locations.
• YOU will receive a telephone call from a delivery agent when the product is ready for delivery to confirm a date and time for YOUR delivery. Delivery agents may not be BODYFRIEND employees, but in some cases are third-party contractors who have been hired to provide services based on BODYFRIEND standards. 
• In preparation for YOUR product delivery, doorways should be measured to ensure clearance and rooms cleared so there is an unobstructed path between the point of entry to YOUR home and the room where the product will be placed. Please let the delivery agent know, in advance, if smaller than normal doors or tight turns will be encountered by the delivery team. 
• YOU should expect a team to deliver the product to a room located on the first or second floor.
• The delivery team will assemble the product, plug it in and perform a functionality test to ensure that the product is ready for YOUR use. No actual demonstration will be conducted by the delivery team. 
• IF YOU DO NOT ASK TO KEEP THEM, ALL PACKAGING MATERIALS AND DEBRIS WILL BE REMOVED FROM YOUR HOME BY THE DELIVERY TEAM. IF A REASON MAY EXIST TO RETURN THE PRODUCT, ASK THE DELIVERY TEAM TO LEAVE ALL PACKAGING MATERIALS BEHIND.
• BODYFRIEND cannot deliver to anyone under the age of eighteen (18) years old. Please arrange for an adult to be present when the truck arrives. 
• BODYFRIEND requests a forty-eight (48)-hour notice if YOU want to reschedule or cancel delivery. YOU may incur an additional fee if YOU reschedule less than forty-eight (48) hours prior to delivery, or if no adult is home when the delivery team arrives. 

ITEMS NOT ELIGIBLE FOR RETURN, EXCHANGE OR REFUND

• EXCEPT FOR PRODUCTS WITH MANUFACTURING DEFECTS AS SET FORTH BELOW, PRODUCTS ARE NON-RETURNABLE, NON-EXCHANGEABLE AND NON-REFUNDABLE. FLOOR MODELS ARE SOLD “AS-IS” AND NO RETURNS, EXCHANGES OR REFUNDS WILL BE ACCEPTED UNDER ANY CIRCUMSTANCES. 

Returns & Refunds: Manufacturing Defects Only

• BODYFRIEND only honors returns for products with manufacturing defects. YOU must notify BODYFRIEND within thirty (30) days of receipt of a product of any defect in the original manufacture of the product (Massage Chairs).
• Returns must be made within 30 days of purchase and will incur a 20% restocking fee.
• BODYFRIEND only honors returns for products with manufacturing defects. YOU must notify BODYFRIEND within seven (7) days of receipt of a product of any defect in the original manufacture of the GELD MASK.
• NO returns or refunds of any kind will be accepted without an original receipt.
• All returned products must be one hundred percent (100%) complete, contain ALL original boxes and packaging materials, and contain all manuals, warranty and registration cards, and other accessories and documentation provided. BODYFRIEND strongly recommends that YOU fully ensure YOUR return shipment has ALL required parts, materials, and documentation. Products must be returned in undamaged and sellable condition.  YOU ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS.
• Returned products are subject to inspection by BODYFRIEND staff. Refund eligibility is determined once YOUR return is received and inspected.
• After an inspection of the returned product, BODYFRIEND shall, in its sole discretion, determine whether the product is eligible for credit, replacement, exchange or repair. Please allow seven (7) to fourteen (14) business days after inspection by BODYFRIEND for its determination.  Returns that do not meet this Policy will not qualify for a refund, and may be returned to YOU or destroyed upon request.
• Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If YOUR original payment was a cash payment and YOUR refund exceeds Two Hundred Fifty Dollars ($250), a refund check will be issued by BODYFRIEND within ten (10) business days and will be mailed to YOU.
• YOU must notify BODYFRIEND if you desire an exchange, replacement or repair, rather than a credit. BODYFRIEND then will contact you to arrange for the desired remedy.
• To the extent YOU are entitled to store credit, credit will be given for the price of the product and applicable sales tax only. Credit is not issued for shipping charges.

Damaged Products

• BODYFRIEND’s packing procedures ensure that all orders are packed with care and protection in mind, but handling during transit may cause damages. Damaged orders require inspection before refunds or replacements are issued.
• If YOUR order arrives in damaged condition, save the products AND the original box and packaging in which it arrived, and notify BODYFRIEND immediately to arrange for a carrier inspection and pick-up of the damaged merchandise. Damaged products can be returned directly to BODYFRIEND within thirty (30) days from the date of delivery of the products for, at the sole and exclusive discretion of BODYFRIEND, credit, replacement, exchange or repair.  
• IMPORTANT: PLEASE KEEP THE ORIGINAL SHIPPING CONTAINERS AND PACKAGING IN WHICH YOUR PRODUCT WAS RECEIVED. 

Limited Warranty

• Any product that manifests defects in materials or workmanship or is otherwise damaged may be returned, repaired or replaced solely in accordance with BODYFRIEND’s limited warranty set forth in the attached card (the “Limited Warranty”), which Limited Warranty is incorporated into this Policy by this reference and made a material part of this Policy. The Limited Warranty is YOUR sole limited warranty for YOUR product, and if YOU wish to return YOUR product under, or pursue a claim based on, the Limited Warranty, YOU must follow the procedures set forth therein. Except for the Limited Warranty, BODYFRIEND disclaims all express and implied warranties, including the warranties of merchantability, fitness for a particular purpose and non-infringement.
• Warranties, including the Limited Warranty, are available for a period of six months from the date of purchase when products are used in a non-residential setting. After the six-month period, any and all warranties are null and void for products used in a non-residential setting.
• Warranties, including the Limited Warranty, are null and void when products are shipped and/or used outside of the continental United States, and returns will not be accepted.

YOUR Refusal to Accept Delivery

• If YOU refuse a delivery, YOU will be charged for any charges BODYFRIEND incurs in having the product returned to BODYFRIEND. If YOU refuse a non-refundable product, YOU will not receive any credit by simply refusing the delivery. Instead, YOU will incur an additional charge for any return fees BODYFRIEND incurs after the delivery is refused. The refused delivery shall remain in the possession of BODYFRIEND until such time as YOU remit payment for BODYFRIEND to send the product(s) again.  If payment is not received within thirty (30) days of the first failed delivery, then the product is forfeited. Shipping charges are non-refundable. 

• Shipping costs and surcharges will not be refunded and a 20% re-stocking fee will be assessed, unless the return is made because the item is defective. 

• plus $450 shipping and handling fee.

Miscellaneous

• BODYFRIEND reserves the right to modify its Shipping & Return Policy. No alterations or modifications may be made to this Policy without the express written approval of BODYFRIEND.  This Policy sets forth YOUR sole and exclusive rights with respect to the return or exchange of or refunds for products YOU have purchased from BODYFRIEND.