Merrithew Shipping Policy

Merrithew Shipping Policy

Impact of the COVID-19 Pandemic on Shipments

Due to global shipping challenges, neither Merrithew nor our carrier partners can be held responsible for delays caused by unforeseen circumstances such as:

• Shipping company delays
• Customs or border clearance
• Inclement weather
• Natural disasters

Important Shipping Information

• Upon delivery, inspect your order and document any shipping damage to the outer box/skid on the carrier’s waybill before signing for receipt.
• If someone signs for your order on your behalf, ensure they are aware of this requirement and are over 18 years old.
• Merrithew is not responsible for any damage not reported on the waybill.
• Box cutters should not be used to open freight, as they may damage the upholstered parts of your equipment.
• Any damage to the product or missing/incorrect items must be reported to your salesperson or customer care within three (3) business days of receipt.

Shipping Rates

Shipping rates are calculated by the greater of the dimensional or actual weight of the products, service level selected, and the final shipping destination.

Shipping Within Continental US

• Small and mid-sized items (DVDs, Flex-Band® exercisers, Mini Stability Balls™, Fitness Circle® resistance rings, manuals, etc.) are shipped via standard courier and should arrive in 5–8 business days.

Shipping Within Canada

• Small and mid-sized items are shipped via standard postal service and should arrive in 5–8 business days.

Outside Continental US and Canada

• Small and mid-sized items are shipped via express courier and should arrive in 5–7 business days.

Large Equipment Shipping

Within Continental US and Canada

• Large equipment is shipped by ground via a freight carrier, packed in a cardboard box and secured to a wooden skid.
• Upon placing your order, delivery options will be provided:

1. Curbside Delivery

   • Liftgate service delivered to curbside near your building.
   • No assistance needed for removing equipment from the truck.
   • You are responsible for unpacking, installation, and disposal of packaging.
   • Two people are recommended to assist with unpacking and carrying the equipment.

2. White Glove Service

   • Carrier unpacks shipment, carries it inside, and places it in your chosen room (additional charges may apply for stairs).
   • The carrier will also remove packaging materials and skids.
   • You do not need to assist the carrier in unloading the equipment.

• Unless specified, all freight quotes are for curbside delivery and do not include inside delivery or setup.
• Once your shipment is in transit, changing the delivery method (e.g., from curbside to white glove) may incur additional carrier fees.

Equipment Setup

• Reformers, Wall Units, and Ladder Barrels arrive 90% assembled.
• Cadillacs and Stability Chairs™ require additional assembly.
• Instructions and basic tools are provided, and customer care is available for support.

Delivery Attempts

• Delivery quotes include one scheduled delivery attempt.
• If you are not available at the appointed time, a re-delivery fee will apply.
• After-hours or weekend deliveries may be subject to additional fees.
• Additional charges may apply for stairs, narrow passageways, or remote locations.
• If you delay or reschedule delivery, storage fees may apply.

Outside Continental US and Canada

• Standard shipping options include ocean freight to the nearest port or air freight to the nearest airport. Door-to-door delivery may be available at an additional charge.

Local Customs and Duties (Outside US and Canada)

• Import duties, taxes, and customs clearance fees are the buyer’s responsibility.
• The buyer is considered the importer and must comply with all local regulations.