Hooga PRO 4500 Red Light Therapy Panel

Warranty Information

All Hooga products are covered by a manufacturer's warranty for defects or failures. The warranty begins automatically from the date of purchase—no activation is required.

Please note that the warranty does not cover damages caused by improper use, dropping, or misuse of the product. If you encounter any issues, please reach out to our customer service team at contact@hoogahealth.com for assistance.

Below are the warranty periods for each product category:

3-Year Warranty:

• All HG Series Panels
• All PRO Series Panels
• All ULTRA Series Panels
• All HG24 Bulbs

2-Year Warranty:

• Red Light Therapy Laser Helmet
• Red Light Therapy Neck Device
• Red Light Therapy Knee Massager
• PEMF Mats
• All Book Lights
• All Lightbulbs
• All Night Lights
• Plug-in Clamp Lights

1-Year Warranty:

• Red Light Therapy Pods
• Red Light Therapy Face Mask
• Red Light Therapy Belts/Wraps
• All Red Light Therapy Panel Stands
• Red Light Therapy Hat
• Hooga Charge
• Red Light Therapy Wand
• Hooga Dot
• Hooga Torch
• Flashlights
• Sauna Blanket

6-Month Warranty:

• All EMF Clothing
• Hooga Grounding Products
• All Lamps (Green Migraine Lamp and Tri-Color Desk Lamp)

For more details or to file a warranty claim, please contact us!

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we’re here to support your recovery and performance goals—without overpaying. Our 120% Price Match Guarantee makes sure you always get the best deal. If you find a lower price, not only will we match it, we’ll beat it by adding 20% of the price difference back to your refund.

How It Works:

• 60-Day Window: If you find the same item at a lower price from an authorized competitor within 60 days of your purchase, we’ll match it.
• We Add 20%: Besides matching the price, we give you 20% of the difference back.
• Same Currency: Price comparisons must be in the same currency as your original purchase.
• MAP Policy Required: The competitor must be an authorized dealer of the product and follow a Minimum Advertised Price (MAP) policy set by the manufacturer.

Terms and Conditions:

• Eligible Products: Must be the same model, SKU, and from an authorized seller.
• Verifiable Prices: We compare total verifiable selling prices (excluding taxes), including shipping.
• Manual Review: Our team reviews all claims for validity and eligibility.

Exclusions:

• Used, refurbished, or secondary-market products
• Wholesale, contract, or below-cost pricing
• Marketplace sellers (Amazon, Walmart, Costco, etc.)
• Flash sales, closeouts, clearance, or limited-time promos
• Price matches can’t be combined with other RecovAthlete discounts or offers

Our Ethical Pricing Pledge

We don’t undercut manufacturers or sell below cost. We follow ethical pricing standards prioritizing fairness, brand integrity, and long-term trust.

How to Submit a Claim:

1. Get Proof: A screenshot, ad, or live link showing the competitor's lower price.
2. Send Details: Include your order number, the product name, and the competitor info.
3. Submit via Contact Page: [RecovAthlete Contact Us]
4. Processing: Allow up to 6 weeks for verification and refund processing.

With our 120% Price Match Guarantee, you can shop knowing you’ll never miss out on a better deal—because we’ll beat it.

Straightforward Shipping Policy

At Hooga, we keep shipping simple. Here’s what to expect:

Domestic Shipping (United States):

• With Standard Shipping, your order will arrive within 2-6 business days.
• Expedited shipping is available through Express services. Orders placed before 12 PM CST ship the same day.

International Shipping:

• Standard international shipping may take up to 20 business days.
• Expedited international options are available via UPS services.
• All shipping charges are automatically calculated at checkout.

Important Notes:

• Hooga is not responsible for shipping delays caused by the carrier.
• If an incorrect address is provided, customers are responsible for the costs of re-shipping or can opt for a refund of the item cost.
• International shipments may be subject to duties/taxes.

For any questions, feel free to contact us!

Refund Policy

Returns: We offer a 60-day return policy. If 60 days have passed since your purchase, we regret that we cannot offer a refund. You can initiate your return by clicking the link below:

Start Return Process

For U.S. customers, you can generate a prepaid return label at our discounted rates, with the cost of the label deducted from your refund.

To qualify for a return, your item must be in the same condition as when received and in its original packaging.

Partial Refunds (if applicable):

• Items not in original condition, damaged, or missing parts (not due to our error).
• Items returned more than 60 days after delivery.

Refunds (if applicable): Once we receive and inspect your return, we’ll notify you via email about the status of your refund. If approved, a refund will be processed and applied to your original payment method within 3-5 business days.

Late or Missing Refunds (if applicable):

• Check your bank account again.
• Contact your credit card company, as it may take time for the refund to post.
• Contact your bank, as there may be processing delays.

If you’ve done all of the above and still haven't received your refund, please contact us at contact@hoogahealth.com.

Open-Box Items: Open-box items are not eligible for refunds.

Exchanges: We only replace items if they are defective or damaged. To exchange a product, please return the item and place a new order for the desired product.

Gifts:

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. A gift certificate will be mailed after the return is processed.
• If the item wasn’t marked as a gift or the gift giver had it shipped to themselves, the refund will be sent to the gift giver.

Feel free to contact us with any further questions!