Luxury Spas Eclipse 6-person Spa

Luxury Spas USA Warranty Overview

• Applicability: Covers all Luxury Spas USA branded hot tubs bought directly from Luxury Spas USA Ltd and its authorized dealers. This certificate of warranty is non-transferable.

• Shell Warranty (10 years):

  • Protection against water loss due to structural failure for 10 years.
  • 5-year guarantee for acrylic shell surface against water loss from material defects like cracks and delamination.
  • Includes all necessary parts and labor for repairs.

• Electrical Equipment and Plumbing (2 years):

  • Guarantees pumps, heater, and control system against malfunctions from material and workmanship flaws for 2 years.
  • Only parts covered for repairs, labor costs excluded.
  • Warranty does not cover water leaks from pump and plumbing unions.

• Other Spa Components (2 years):

  • Guarantees components such as LED lights, fuses, and jet inserts against malfunctions from material and workmanship defects.
  • Covers parts required for repairs; does not include labor expenses.

• Spa Cover Warranty:

  • Guarantees the spa cover against material defects for 30 days from delivery.

• Warranty Terms:

  • Valid for the initial purchaser at the initial installation address.
  • Does not cover shipping costs for parts and charges for repairs from non-authorized centers.
  • Written consent from Luxury Spas USA needed for any reimbursable repairs.
  • Luxury Spas USA decides on the fault's nature and may replace the spa if deemed necessary, with the customer bearing installation costs.

• Performance:

  • Faults must be reported within 10 business days.
  • Telephone diagnosis followed by a technician visit if needed.
  • Charges for the technician visit apply if the issue is not manufacturing-related or covered by the warranty.

• Additional Warranties (30 days):

  • Cover, steps, light bulbs, headrests, skirt, and filter free of defects in workmanship or materials.
  • One-year guarantee for other factory-installed components like LED light system, stereo, and jets.

• Exclusions:

  • Warranty void in cases of alteration, neglect, misuse, abuse, or damage from external causes.
  • Does not cover items added or installed after sale, nor does it cover access to components.
  • Commercial use completely voids warranty coverage.
  • Headrest pillow damage after delivery not covered; pillows should be removed when not in use.

• Service Requirements:

  • Original invoice or sales receipt needed for warranty service.
  • Guarantee service can be refused without proper documentation.

• Disclaimers:

  • Liability limited to the law's specifics, excluding indirect damages from defects.
  • Maximum liability is the original purchase price.
  • Coverage duration fixed and non-extendable. These terms apply equally to all services by Luxury Spas USA and its representatives.

LUXURY SPAS USA

Attn: Claims Department
2501 Glen Center Street

Richmond, VA, 23233

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we’re here to support your recovery and performance goals—without overpaying. Our 120% Price Match Guarantee makes sure you always get the best deal. If you find a lower price, not only will we match it, we’ll beat it by adding 20% of the price difference back to your refund.

How It Works:

• 60-Day Window: If you find the same item at a lower price from an authorized competitor within 60 days of your purchase, we’ll match it.
• We Add 20%: Besides matching the price, we give you 20% of the difference back.
• Same Currency: Price comparisons must be in the same currency as your original purchase.
• MAP Policy Required: The competitor must be an authorized dealer of the product and follow a Minimum Advertised Price (MAP) policy set by the manufacturer.

Terms and Conditions:

• Eligible Products: Must be the same model, SKU, and from an authorized seller.
• Verifiable Prices: We compare total verifiable selling prices (excluding taxes), including shipping.
• Manual Review: Our team reviews all claims for validity and eligibility.

Exclusions:

• Used, refurbished, or secondary-market products
• Wholesale, contract, or below-cost pricing
• Marketplace sellers (Amazon, Walmart, Costco, etc.)
• Flash sales, closeouts, clearance, or limited-time promos
• Price matches can’t be combined with other RecovAthlete discounts or offers

Our Ethical Pricing Pledge

We don’t undercut manufacturers or sell below cost. We follow ethical pricing standards prioritizing fairness, brand integrity, and long-term trust.

How to Submit a Claim:

1. Get Proof: A screenshot, ad, or live link showing the competitor's lower price.
2. Send Details: Include your order number, the product name, and the competitor info.
3. Submit via Contact Page: [RecovAthlete Contact Us]
4. Processing: Allow up to 6 weeks for verification and refund processing.

With our 120% Price Match Guarantee, you can shop knowing you’ll never miss out on a better deal—because we’ll beat it.

Learn more about our shipping policy

30 Day Return Policy

DEFECTIVE PRODUCTS POLICY

CANCELLATION POLICY

SALES TAX

DUTIES AND TAXES