Luxury Spas USA Warranty Overview
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Applicability: Covers all Luxury Spas USA branded hot tubs bought directly from Luxury Spas USA Ltd and its authorized dealers. This certificate of warranty is non-transferable.
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Shell Warranty (10 years):
- Protection against water loss due to structural failure for 10 years.
- 5-year guarantee for acrylic shell surface against water loss from material defects like cracks and delamination.
- Includes all necessary parts and labor for repairs.
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Electrical Equipment and Plumbing (2 years):
- Guarantees pumps, heater, and control system against malfunctions from material and workmanship flaws for 2 years.
- Only parts covered for repairs, labor costs excluded.
- Warranty does not cover water leaks from pump and plumbing unions.
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Other Spa Components (2 years):
- Guarantees components such as LED lights, fuses, and jet inserts against malfunctions from material and workmanship defects.
- Covers parts required for repairs; does not include labor expenses.
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Spa Cover Warranty:
- Guarantees the spa cover against material defects for 30 days from delivery.
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Warranty Terms:
- Valid for the initial purchaser at the initial installation address.
- Does not cover shipping costs for parts and charges for repairs from non-authorized centers.
- Written consent from Luxury Spas USA needed for any reimbursable repairs.
- Luxury Spas USA decides on the fault's nature and may replace the spa if deemed necessary, with the customer bearing installation costs.
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Performance:
- Faults must be reported within 10 business days.
- Telephone diagnosis followed by a technician visit if needed.
- Charges for the technician visit apply if the issue is not manufacturing-related or covered by the warranty.
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Additional Warranties (30 days):
- Cover, steps, light bulbs, headrests, skirt, and filter free of defects in workmanship or materials.
- One-year guarantee for other factory-installed components like LED light system, stereo, and jets.
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Exclusions:
- Warranty void in cases of alteration, neglect, misuse, abuse, or damage from external causes.
- Does not cover items added or installed after sale, nor does it cover access to components.
- Commercial use completely voids warranty coverage.
- Headrest pillow damage after delivery not covered; pillows should be removed when not in use.
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Service Requirements:
- Original invoice or sales receipt needed for warranty service.
- Guarantee service can be refused without proper documentation.
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Disclaimers:
- Liability limited to the law's specifics, excluding indirect damages from defects.
- Maximum liability is the original purchase price.
- Coverage duration fixed and non-extendable. These terms apply equally to all services by Luxury Spas USA and its representatives.
Prior to filing a warranty claim, please contact our technical support department at 866.220.7405 to troubleshoot the issue over the phone. Once a technician determines that a repair or replacement is necessary, they will coordinate the response accordingly.
For warranty claims, please complete and detach the warranty registration card below and send it along with a valid sales receipt to the warranty claims department address below. You can also contact our warranty claim department atĀ warranty@sunraysaunas.com.
Warranty claims will only be resolved with the repair of the current product or shipment of a replacement product. Improper use or installation or damage resulting from acts of nature is not covered under the spa warranty. No other warranties expressed or implied shall be in effect in lieu of the 10-2-2 warranty listed on the warranty certificate ( and explained above)and no responsibility is assumed for present or future damage due to misuse.
LUXURY SPAS USA
Attn: Claims Department
2501 Glen Center Street
Richmond, VA, 23233
RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence
At RecovAthlete, weāre here to support your recovery and performance goalsāwithout overpaying. Our 120% Price Match Guarantee makes sure you always get the best deal. If you find a lower price, not only will we match it, weāll beat it by adding 20% of the price difference back to your refund.
How It Works:
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60-Day Window: If you find the same item at a lower price from an authorized competitor within 60 days of your purchase, weāll match it.
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We Add 20%: Besides matching the price, we give you 20% of the difference back.
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Same Currency: Price comparisons must be in the same currency as your original purchase.
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MAP Policy Required: The competitor must be an authorized dealer of the product and follow a Minimum Advertised Price (MAP) policy set by the manufacturer.
Terms and Conditions:
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Eligible Products: Must be the same model, SKU, and from an authorized seller.
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Verifiable Prices: We compare total verifiable selling prices (excluding taxes), including shipping.
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Manual Review: Our team reviews all claims for validity and eligibility.
Exclusions:
- Used, refurbished, or secondary-market products
- Wholesale, contract, or below-cost pricing
- Marketplace sellers (Amazon, Walmart, Costco, etc.)
- Flash sales, closeouts, clearance, or limited-time promos
- Price matches canāt be combined with other RecovAthlete discounts or offers
Our Ethical Pricing Pledge
We donāt undercut manufacturers or sell below cost. We follow ethical pricing standards prioritizing fairness, brand integrity, and long-term trust.
How to Submit a Claim:
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Get Proof: A screenshot, ad, or live link showing the competitor's lower price.
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Send Details: Include your order number, the product name, and the competitor info.
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Submit via Contact Page: [RecovAthlete Contact Us]
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Processing: Allow up to 6 weeks for verification and refund processing.
With our 120% Price Match Guarantee, you can shop knowing youāll never miss out on a better dealābecause weāll beat it.
Our Shipping & Returns Policy applies to all products and orders on our website. It aims to protect our customers and our business, ensuring a convenient buying experience. We encourage you to read and familiarize yourself with all our policies.
Acknowledgment and Agreement
By placing an order on our website, you confirm that you have read, understood, and agreed to our Shipping & Returns Policy, Terms of Service, and Privacy Policy.
Order Confirmation
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Confirmation Email: Upon placing your order, you'll receive a confirmation email, indicating we've received your order and pre-authorized your credit card.
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Stock Availability: If your item(s) is ready for immediate shipment, we'll process the charges and proceed with shipping. For backordered or out-of-stock items, we'll contact you to decide if you wish to wait.
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Order Accuracy: Itās crucial to review your order confirmation email to ensure all product details are correct.
Customer Responsibilities Before Ordering
Ensure the item(s) can fit the intended space and can be moved through doors, corridors, and staircases in its packaging. Returns due to sizing issues are the customerās responsibility (applicable only for returnable products).
Shipping Information
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Shipping Times: In-stock items typically ship within 3-5 business days. Custom-made products might take up to 2 weeks before shipping.
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Lead Times: Shipping times may extend during holidays, rush periods, or due to supplier backlogs. We will inform you via email for your permission to proceed in such cases.
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Delivery Estimates: Delivery times vary and are not guaranteed. Details can be found on each product page.
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Shipping Restrictions: We ship within the USA, excluding PO Boxes, military addresses, Hawaii, Puerto Rico, Alaska.
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Address Changes: Once an order has shipped, address changes are not permitted. Returns due to address changes will incur fees as per our policy.
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Freight Shipping: Some products require insured freight shipping, which differs from standard ground shipping. All shipments are delivered curbside by default.
Tracking Your Order
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Tracking Information: Within 24 hours of dispatch, we'll send tracking details to your email. If you don't receive this information within the estimated shipping time, please contact us.
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Troubleshooting: Check your spam/junk folders for the email. For tracking issues, contact the carrier directly with the provided information.
Deliveries
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Freight Carrier Deliveries: These require scheduling a delivery appointment. Itās the customer's responsibility to schedule this with the carrier.
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Appointment Flexibility: Appointments are subject to change and not guaranteed. We recommend proactive communication with the carrier.
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Cancellation Policy: Cancellations due to delivery issues are not accepted. We rely on the freight company to resolve any shipping issues.
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Adult Presence Required: Someone over 18 must be present to receive the shipment and sign the Bill of Lading.
Receiving Freight Shipments
Important Guidelines
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Box Count: Verify you have all boxes as per the bill of lading. Report any discrepancies immediately.
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Inspect for Damage: Check for visible damage before accepting delivery. Note any damage on the Bill of Lading.
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Liability: Failing to report damage at the time of delivery waives your right to file shipping insurance claims.
Please find our detailed returns policiesĀ here
Installation and Color Disclaimers
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Professional Installation: Available for an additional fee, performed by external parties. We are not liable for any installation-related damages.
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Color Variations: Actual product colors may vary from online images. We suggest requesting a color sample before purchase. Returns based on color differences are not accepted.
Legal and Miscellaneous Notes
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Manufacturerās Policy: In cases of policy omission, the manufacturer's policy will apply.
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Cancellation Policy: Orders can be canceled via email or phone. Refunds for cancellations before processing; post-processing cancellations follow our 30-Day Return Policy.
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High-Value Orders: Orders above $5,000 or multiple cancellations may incur a 5% cancellation fee.
Note: Our return policies are influenced by the brands' own policies. Details on exceptions are listed on product pages. In all return cases, RecoAthlete reserves the right to inspect returned products and adjust credits based on the condition of the returned items.
For detailed information on our Shipping & Returns policies, please refer to our FAQ page. If you wish to initiate a return or have questions, please contact us at info@recovathlete.com.
Learn more about ourĀ shipping policy
30 Day Return Policy
You can return any item purchased from Luxury Spas USA within 30 days of receipt if the item is brand new and uninstalled. The item should be in its new and original condition (including: packaging, manuals, accessories, original crate, etc.). Refunds will be processed within 3 business days from the time the return is received at our warehouse.Ā
Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form. This will help prevent damages back to us. Damaged packages shipped back to us due to poor packaging may result in a restocking fee of up to 25%.
The customer must pay all costs related to the original shipping and return shipping charges even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of 15%.
DEFECTIVE PRODUCTS POLICY
Please open and inspect all items once they arrive. You have up to 30 days from the date of delivery to notify us of any broken or defective items. If you receive a broken or defective product please contact us at 1.866.220.7405. Defective or broken items will be replaced or repaired at no charge once we receive notification of the defect or damage. After 30 days, any broken or defective items will be covered under our standard warranty policy which can be found under our Terms and Conditions.Ā
CANCELLATION POLICY
Orders can be cancelled within 48 hours if the order has not been shipped yet.Ā Most orders are normally shipped out within 24 hours. If you cancel the order after the order has been shipped out , you will be charged the for the original and return shipping charges and any re-consignment fees imposed by the trucking company.
Ā All orders that are canceled will be credited in the original form of payment used when the order was placed.
SALES TAX
Applicable sales tax will be charged on the total invoice amount for all orders delivered to VA. There will be no sales tax on charged on shipments delivered outside of VA.
DUTIES AND TAXES
Duties and taxes must be collected on all shipments being delivered to Canada. Duties and taxes are collected separately by a third party customs broker. If you do not choose your own broker, luxury.com will select one for you. Luxury Spas USA can provide you an estimate of the duties and taxes prior to purchase upon request.
