Canadian Spa St. Lawrence 20ft 73-Jet 17-Person Swim Spa KS-10029

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we are dedicated to supporting your health and fitness journey, and ensuring you receive the best value for your purchases. Our 120% Price Match Guarantee reflects this commitment, providing you with unmatched assurance.

How Our 120% Price Match Guarantee Works:

1. 60-Day Window: If you find an identical item advertised at a lower price by a competitor within 60 days of your purchase, we will match it.
2. Beyond Matching: We don't just match the lower price; we also give you an additional 20% of the competitor's price.
3. Currency Consistency: The comparison must be in the same currency as your original purchase for fairness.

Detailed Terms and Conditions:

• Product Eligibility: This guarantee applies to identical products (same manufacturer, model, features, and SKU Style Number) and from authorized dealers.
• Price Verification: We base our comparison on the total verifiable selling price, excluding taxes. Shipping and handling are considered, especially when RecovAthlete offers free shipping.
• Fairness in Comparison: Our team ensures each price match claim is valid and fair.

Exclusions to Note:

• Secondary Market and Used Items: Excludes prices from secondary sellers, and used or refurbished items.
• Non-Public Offers: Excludes wholesale, dealer, contract, and below-wholesale cost pricing.
• Special Sales Events: Excludes pricing from sales, flash sales, promotions, closeouts, and clearance events.
• Combination with Other Offers: Cannot be combined with other RecovAthlete offers, discounts, or promotions.

Our Ethical Pricing Pledge: We commit to never selling products below cost, ensuring quality and fairness.

Submitting Your Price Match Claim:

• Gather Evidence: Collect the competitor's advertisement or written quote.
• Provide Details: Include your contact information, order number, and product specifics.
• Claim Process: Submit your claim via our Contact Us page: RecovAthlete Contact Us.

Patience with Processing: Please allow up to six weeks for refund processing. Our 120% Price Match Guarantee is our promise to you that shopping at RecovAthlete means always getting the best value.

Warranty Coverage

• Original purchaser coverage only
• Valid from date of purchase
• Non-transferable
• Residential use only
• Registration required

Warranty Periods

• Shell structure: 10 years
• Surface finish: 2 years
• Plumbing system: 2 years
• Equipment pack: 2 years
• Skirting: Manufacturing defects only

• Insulating cover: 2 years
• Parts and labor: 1 year
• Equipment pack (pump, heater, control system): 2 years

Coverage Details

• Water loss due to structural failure
• Surface defects (blistering, cracking)
• Plumbing leaks
• Equipment malfunction
• Manufacturing defects

• Commercial use
• Light bulbs and lens covers
• Filters
• Dealer-installed accessories
• Installation costs
• Removal/shipping expenses

Warranty Conditions

• Unauthorized repairs
• Commercial application
• Misuse or abuse
• Improper installation
• Incorrect water chemistry
• Acts of God

• Proper water chemistry
• Regular maintenance
• Correct temperature range (2-40°C)
• Approved sanitizers only
• Adequate support structure

Claims Process

1. Contact authorized dealer
2. Provide proof of purchase
3. Schedule technician inspection
4. Maintain access to unit

• Authorized technicians only
• Parts covered under warranty
• Travel charges may apply
• Service area restrictions

Important Notes

• Original purchaser only
• Residential installations only
• Travel costs not included
• Labor charges apply after year one

Canadian Spa Company 

Delivery Options

• Included free with your spa purchase
• Delivery to the end of your driveway
• Advance notification of delivery date
• Scheduling coordination once spa arrives at local terminal

• Professional placement of spa onto pre-prepared base
• Precise orientation according to your specifications
• Complete removal and disposal of all packaging materials
• Installation of purchased accessories
• Basic operational walkthrough

Service Requirements

• A flat, level, solid base must be in place before delivery
• Base preparation must be arranged separately
• Electrical installation not included in delivery service

• Site evaluation required for Premium service
• Photos and measurements of installation area needed
• Quote provided after assessment
• Available in most service areas

Important Notes

• Licensed electrician must perform installation
• Proper installation documentation required
• Warranty validation contingent on professional installation

• Remote locations may be restricted to Curbside Delivery only
• Service availability subject to site assessment
• Additional fees may apply for challenging access points

Scheduling Process

1. Order confirmation
2. Terminal arrival notification
3. Delivery date coordination
4. Pre-delivery site verification (Premium service only)
5. Final delivery execution

Return Policy

• 14-day return period from date of receipt
• Items must be in original, unused condition
• Original packaging and delivery note required
• Returns must be authorized prior to shipping

Return Options

• Free returns to our warehouse
• Present original delivery note
• Items must be in original condition
• Available for most online purchases

1. Request return authorization via support ticket
2. Await confirmation
3. Package item securely
4. Include order number and full name
5. Ship to our returns center

Refund Process

• 3-5 working days after receipt
• Refund issued to original payment method
• Proof of delivery recommended for tracking

• Items in original condition
• Complete with all components
• Unused and unaltered
• Within return window

Order Issues

• Report immediately via support ticket
• Include order number
• Provide detailed description
• Photo documentation recommended

• Allow 14 working days from dispatch
• Contact support if not received
• Include order details for investigation
• Courier tracking provided when available

Important Notes

• Used or damaged products
• Items without original packaging
• Products showing signs of wear
• Customized items

• No exchanges available for online orders
• Damage from misuse not covered
• Wear and tear excluded
• Accidents post-delivery not eligible

• Available until dispatch
• Contact customer service
• Order number required
• Subject to processing status