Canadian Spa Company St. Lawrence 20ft 73-Jet 17-Person Swim Spa KS-10029

Warranty Coverage

• Original purchaser coverage only
• Valid from date of purchase
• Non-transferable
• Residential use only
• Registration required

Warranty Periods

• Shell structure: 10 years
• Surface finish: 2 years
• Plumbing system: 2 years
• Equipment pack: 2 years
• Skirting: Manufacturing defects only

• Insulating cover: 2 years
• Parts and labor: 1 year
• Equipment pack (pump, heater, control system): 2 years

Coverage Details

• Water loss due to structural failure
• Surface defects (blistering, cracking)
• Plumbing leaks
• Equipment malfunction
• Manufacturing defects

• Commercial use
• Light bulbs and lens covers
• Filters
• Dealer-installed accessories
• Installation costs
• Removal/shipping expenses

Warranty Conditions

• Unauthorized repairs
• Commercial application
• Misuse or abuse
• Improper installation
• Incorrect water chemistry
• Acts of God

• Proper water chemistry
• Regular maintenance
• Correct temperature range (2-40°C)
• Approved sanitizers only
• Adequate support structure

Claims Process

1. Contact authorized dealer
2. Provide proof of purchase
3. Schedule technician inspection
4. Maintain access to unit

• Authorized technicians only
• Parts covered under warranty
• Travel charges may apply
• Service area restrictions

Important Notes

• Original purchaser only
• Residential installations only
• Travel costs not included
• Labor charges apply after year one

Canadian Spa Company 

Delivery Options

We offer convenient delivery options to ensure your spa reaches you safely and efficiently. Standard Curbside Delivery (Complimentary)

• Included free with your spa purchase
• Advance notification of delivery date
• Scheduling coordination once spa arrives at local terminal

Service Requirements

Site Preparation

• A flat, level, solid base must be in place before delivery
• Base preparation must be arranged separately
• Electrical installation not included in delivery service

Important Notes

Warranty Requirements

• A licensed electrician must perform installation
• Proper installation documentation is required
• Warranty validation contingent on professional installation

Service Limitations

• Remote locations may be restricted to Curbside Delivery only
• Service availability subject to site assessment
• Additional fees may apply for challenging access points

Scheduling Process

1. Order confirmation
2. Terminal arrival notification
3. Delivery date coordination
4. Final delivery execution

Return Policy

We strive to make your return experience as smooth as possible. Please review our comprehensive return policy below.

Return Window

• 30-day return period from date of receipt
• Items must be in original, unused condition
• Original packaging and delivery note required
• Returns must be authorized prior to shipping

Return Policy: 

Returns are only valid with a confirmed RMA number. Item must be returned at buyers cost. Customers are subject to a restocking fee of 10% of the item's original cost if the item is deemed unsellable as new. Product may only be returned within 30 days of original purchase. Items that were refused upon delivery will NOT be refunded. Installed control packs, spas, pumps, and circuit boards are final sale and cannot be returned.

Processing Timeline

• 3-5 working days after receipt
• The refund issued to original payment method
• Proof of delivery is recommended for tracking

Conditions for Refund

• Items in original condition
• Complete with all components
• Unused and unaltered
• Within return window

Order Issues

Damaged or Incomplete Orders

• Report immediately(within- 48 hrs of receiving the product) via email : info@recovathlete.com
• Include order number
• Provide detailed description
• Photo documentation recommended

Missing Orders

• Allow 14 working days from dispatch
• Contact support if not received
• Include order details for investigation
• Courier tracking provided when available

Important Notes

Non-Returnable Items

• Used or damaged products
• Items without original packaging
• Products showing signs of wear
• Customized items

Limitations

• Damage from misuse not covered
• Wear and tear excluded
• Accidents post-delivery not eligible

Cancellations

• Available until dispatch
• Contact customer service
• Order number required
• Subject to processing status

For assistance with returns or questions about our policy, please contact our customer service team.