Luraco i9 MAX ( Royal Edition) Medical Massage Chair

WARRANTY POLICY INFORMATION

Luraco Technologies is dedicated to offering our valued customers the best massage chair buying experience available. As part of this commitment, the company works very hard to provide customers with the best warranty plan available. We guarantee any defective massage chair will be repaired or replaced (if not repairable) during the effective warranty period.

With the premium-quality materials used in the i9 Max Series and redundancy in system reliability, Luraco is proud to offer the BEST-IN-INDUSTRY WARRANTY coverage that no competitors can match.

What is covered in this Warranty?

1) For Home Use:
• This warranty includes parts and in-home labor costs covered for the first 3 years at no cost to the customer.
• This warranty includes additional 2 years for parts at no cost to the customer.
• This warranty may require the cooperation of the chair’s owner for some over-the-phone troubleshooting.

2) For Commercial Use: 
• This warranty includes parts and labor costs covered for the first 6 months at no cost to the customer.
• This warranty includes additional 6 months for parts at no cost to the customer.
• This warranty may require the cooperation of the chair’s owner for some over-the-phone troubleshooting.

* Does not include Alaska, Hawaii, Puerto Rico, or international sales.

What is NOT covered in this Warranty?

• This warranty does not cover any loss or damage resulting from improper installation, alterations, or modifications of original condition or unauthorized repairs.
• This warranty does not cover damage resulting from improper use of electrical/power supply, electrical disturbances, power surges, cracked remote control screens, cosmetic changes, improper operating environment, or damage caused by animals or liquids of any kind.
• This warranty does not include any shipping expenses incurred.
• This warranty does not apply to normal wear-and-tear including leather or fabric coverings.
• This warranty does not cover damages from floods, storms, fires, or other natural disasters.
• The warranty does not apply if the product has been damaged physically, whether intentionally, accidentally, or by neglect: including but not limited to stains, fluids, mold, water damage, pet or insect damage, cuts, burns, loss of use during the period the product is at a repair facility, or otherwise awaiting parts or repair; and products purchased from unauthorized dealers.
• Unnecessary service: If no problem is found by the service technician, you may be charged for service calls, labor, and travel costs.
• Display models that have been on the showroom floor for more than twelve (12) months are not covered under this limited warranty.
• Warranties are non-transferable and apply only to the original purchaser at the original location. If moving, please contact Luraco at 817-633-1080 before you move for more details.

Implied Warranty

• Any implied warranties shall be limited to the duration of the 3-year portion of this warranty for home use and the 6-month portion of this warranty for commercial use. With regard to the structural frame, it is limited to the duration of the 5-year portion of this warranty for home use, and the 1-year portion of this warranty for commercial use.
• In no case will Luraco be liable for incidental or consequential damages, whether such damages are claimed on basis of breach of warranty, breach of contract, negligence, or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.
• Luraco shall not be liable for any personal injury, property, or any incidental or consequential damages of any kind resulting from malfunctions, defects, misuse, improper installation, or alteration of this product.

Extended Warranty Plan

Luraco’s massage chairs come with a high expectation of performance and reliability and should last for many years. However, all products have a defective rate. If something does go wrong, Luraco offers a purchased Extended Warranty Plan. The Extended Warranty Plan provides home-use customers with additional 2 years of comprehensive protection for Luraco’s massage chairs. You can rest assured that your massage chair will be taken care of as soon as possible.

Note: The Extended Warranty plan must be purchased within ninety (90) days of the original chair purchase.

Also, the Extended warranty plan is available for in-home use applications only. Luraco does not offer this plan for commercial use.

How to get the warranty service?

• Customer may obtain service advice by contacting Luraco Health & Beauty, LLC. Customer Service Toll-free at 1-800-483-9930
• Customer must provide proof of purchase to claim any warranty.
• Customer must obtain a return authorization number in order to ship the chair to the service center.

Extended Warranty Registration

Your purchase already comes with a comprehensive 3-Year Warranty. However, you can still protect your investment with an additional 2-Year Extended Warranty, which can be purchased by calling 1-800-483-9930. You may also fill out the enclosed warranty registration card and mail it with payment and a copy of your receipt to Luraco Health &Beauty, LLC., Warranty Dept., 1140 107th Street, Arlington, Texas 76011-USA. If you have already purchased your 2-Year Extended Warranty, please register your extended warranty purchase by mailing in the warranty registration card. Note: All fields are mandatory for processing.

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How Our 120% Price Match Guarantee Works:

• 60-Day Window: If you find an identical item at a lower price from an authorized competitor within 60 days of your purchase, we will match it.
• Beyond Matching: We don’t just match the price—we add 20% of the price difference to your refund.
• Currency Consistency: To ensure accuracy and fairness, the price comparison must be in the same currency as your original purchase.

Detailed Terms and Conditions:

• Product Eligibility: The guarantee applies to identical products (from the same manufacturer, model, features, and SKU) from authorized dealers.
• Price Verification: We compare the total verifiable selling price, excluding taxes. Shipping and handling are considered, mainly when RecovAthlete offers free shipping.
• Fairness in Comparison: Our team reviews each price match request to ensure validity.

Exclusions to Note:

• Secondary Market and Used Items: This excludes used, refurbished, or secondary seller listings.
• Non-Public Offers: Excludes dealer, wholesale, contract, or below-cost pricing.
• Market Place Offers: Excludes sales from marketplace offers like Amazon, Walmart, Costco, etc.
• Special Sales Events: Excludes sales, flash sales, closeouts, clearance events, and limited-time promotions.
• Combination with Other Offers: This cannot be combined with other RecovAthlete discounts, promotions, or offers.

Our Ethical Pricing Pledge:

We are committed to ethical pricing and never sell products below cost, ensuring fairness, quality, and long-term customer trust.

Submitting Your Price Match Claim:

1. Gather Evidence: Obtain proof of the competitor’s pricing (advertisement, written quote, or webpage link).
2. Provide Details: Include your contact information, order number, and product specifics.
3. Submit Your Claim: Contact us via our Contact Us page: [RecovAthlete Contact Us].
4. Processing Time: Please allow up to six weeks for refund processing.

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Learn more about our shipping policy

Luraco 30 Days Return Policy

Introduction Luraco is dedicated to ensuring customer satisfaction. If you need to return a chair, please follow these important guidelines:

Important Return Guidelines:

• 30-Day Return Window: You have 30 calendar days to return the chair from the date of receipt.
• Dealer Coordination: Return must be coordinated through the dealer where the chair was purchased.
• Return Authorization: Obtain return authorization by calling 817-633-1080 Option 2.
• Packaging: Pack the chair carefully in its original carton or a suitable box to prevent shipping damage.
• Enclosures Before Packing:
  • Your name, full shipping address, and telephone number.
  • A dated receipt as proof of purchase.
• Photographs:
  • Take pictures of your chair before packing.
  • Take pictures of the boxes at pick-up for return shipping and include documentation of the chair's issues.

Note:

• Orders shipped outside the continental U.S., including Hawaii, Alaska, Puerto Rico, and Guam, are non-returnable and non-refundable.
• Shipping Costs: Incurred shipping costs are non-refundable, and all return shipping costs must be prepaid by the customer.

Disclaimers

• Limited Warranty and Liability: Information in this document is considered accurate and reliable. However, Luraco Health & Beauty, LLC. does not guarantee the accuracy or completeness of this information and is not liable for its usage consequences.
• Liability Limitations: Luraco Health & Beauty, LLC. is not responsible for indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profits or business interruption.
• Liability Cap: Luraco Health & Beauty, LLC.’s aggregate liability is limited as per the Terms and Conditions of the commercial sale.
• Right to Make Changes: Luraco reserves the right to modify information in this document, including specifications and product descriptions, without notice.
• Suitability for Use: While massage benefits include pain relief and improved well-being, this product is not intended for medical use and Luraco Health & Beauty, LLC. disclaims liability for such usage.

This document is essential for understanding Luraco's return policy and disclaimers, ensuring a smooth return process and clarifying the limitations of liability.

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2. Beyond Matching: We'll also give you 20% of the competitor's price.
3. Fair Comparison: This applies to identical products from authorized dealers in the same currency.

Please find out detailed Price Match Policy ( click here ) to know about all exclusions.

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