120% Price Match

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we are committed to supporting your health and fitness journey while ensuring you receive the best value for your purchase. Our 120% Price Match Guarantee sets us apart by matching a lower price and topping it up by an additional 20% of the price difference.

How Our 120% Price Match Guarantee Works:

• 60-Day Window: If you find an identical item at a lower price from an authorized competitor within 60 days of your purchase, we will match it.
• Beyond Matching: We don’t just match the price—we add 20% of the price difference to your refund.
• Currency Consistency: To ensure accuracy and fairness, the price comparison must be in the same currency as your original purchase.

Detailed Terms and Conditions:

• Product Eligibility: The guarantee applies to identical products (from the same manufacturer, model, features, and SKU) from authorized dealers.
• Price Verification: We compare the total verifiable selling price, excluding taxes. Shipping and handling are considered, mainly when RecovAthlete offers free shipping.
• Fairness in Comparison: Our team reviews each price match request to ensure validity.

Exclusions to Note:

• Secondary Market and Used Items: This excludes used, refurbished, or secondary seller listings.
• Non-Public Offers: Excludes dealer, wholesale, contract, or below-cost pricing.
• Market Place Offers: Excludes sales from marketplace offers like Amazon, Walmart, Costco, etc.
• Special Sales Events: Excludes sales, flash sales, closeouts, clearance events, and limited-time promotions.
• Combination with Other Offers: This cannot be combined with other RecovAthlete discounts, promotions, or offers.

Our Ethical Pricing Pledge:

We are committed to ethical pricing and never sell products below cost, ensuring fairness, quality, and long-term customer trust.

Submitting Your Price Match Claim:

1. Gather Evidence: Obtain proof of the competitor’s pricing (advertisement, written quote, or webpage link).
2. Provide Details: Include your contact information, order number, and product specifics.
3. Submit Your Claim: Contact us via our Contact Us page: [RecovAthlete Contact Us].
4. Processing Time: Please allow up to six weeks for refund processing.

Our 120% Price Match Guarantee ensures that shopping with RecovAthlete means consistently securing the best value—guaranteed!

For issues during or after delivery, or for returns on the product, please call the BODYFRIEND Support Team toll free at 855-200-3524, or email the Support Team at service@bodyfriend.com. The BODYFRIEND Support Team is available Monday through Friday from 8:00 a.m. to 7:00 p.m. Pacific Standard Time (“PST”).

Be sure to keep all original packaging for returns, refunds and/or damaged items.

Shipping Methods

You, the customer (“YOU” or “YOUR”), are responsible for the cost of all products, insurance, and shipment/freight charges and fees. YOU must sign for each delivery.  It is YOUR responsibility to check the accuracy or completeness of each and every delivery to YOU fulfilled by BODYFRIEND or its third-party carrier.

BODYFRIEND is not responsible or liable for any delays or damages while in possession of the third-party carrier. All items are shipped FOB origin.

Shipping within the Continental United States

In addition to the shipping fees for the third-party carrier, YOU ARE RESPONSIBLE FOR ALL DUTIES, TAXES AND FEES to ship the product from the BODYFRIEND warehouse to YOUR desired location.

Shipping Outside the Continental United States

All warranties are null and void when products are shipped or used outside of the continental United States and returns will not be accepted.

Products shipped via freight to points outside the continental United States are NON-RETURNABLE, NON-EXCHANGEABLE AND NON-REFUNDABLE.

Shipments crossing international borders are subject to the duties, taxes and fees imposed by the importing country’s government. The responsibility for these charges lies with YOU.  In applicable cases, local duties, taxes and fees must be paid by YOU before the product is released.  Local customs regulations may apply. 

Delivery Service

BODYFRIEND’s delivery service includes delivery and assembly of the product.  To ensure smooth delivery and assembly of the product, please abide by the following delivery policies:

Product deliveries are scheduled Monday through Friday, between 10 a.m. to 5 p.m. PST. After hours and Saturday deliveries may be available for additional charge.

Deliveries are usually made to most locations within five (5) to ten (10) business days, beginning with the next business day after YOUR purchase. Exceptions apply for remote delivery locations.

YOU will receive a telephone call from a delivery agent when the product is ready for delivery to confirm a date and time for YOUR delivery. Delivery agents may not be BODYFRIEND employees, but in some cases are third-party contractors who have been hired to provide services based on BODYFRIEND standards. 

In preparation for YOUR product delivery, doorways should be measured to ensure clearance and rooms cleared so there is an unobstructed path between the point of entry to YOUR home and the room where the product will be placed. Please let the delivery agent know, in advance, if smaller than normal doors or tight turns will be encountered by the delivery team. 

YOU should expect a team to deliver the product to a room located on the first or second floor.

The delivery team will assemble the product, plug it in and perform a functionality test to ensure that the product is ready for YOUR use. No actual demonstration will be conducted by the delivery team. 

IF YOU DO NOT ASK TO KEEP THEM, ALL PACKAGING MATERIALS AND DEBRIS WILL BE REMOVED FROM YOUR HOME BY THE DELIVERY TEAM. IF A REASON MAY EXIST TO RETURN THE PRODUCT, ASK THE DELIVERY TEAM TO LEAVE ALL PACKAGING MATERIALS BEHIND.

BODYFRIEND cannot deliver to anyone under the age of eighteen (18) years old. Please arrange for an adult to be present when the truck arrives. 

BODYFRIEND requests a forty-eight (48)-hour notice if YOU want to reschedule or cancel delivery. YOU may incur an additional fee if YOU reschedule less than forty-eight (48) hours prior to delivery, or if no adult is home when the delivery team arrives. 

BODYFRIEND WARRANTY TERMS & CONDITIONS

FIVE-YEAR LIMITED WARRANTY

(Full Body Massage Chairs)

Coverage

• All parts, labor, and structural framework
• Years 1–3: Labor and parts covered at no cost
• Years 1–5: Structural framework covered at no cost
• Defects in materials and artistry

All goods (excluding accessories, documentation, or enhancements) should be free from material and artistry defects at delivery. Coverage lasts five (5) years from the delivery date.

Thorough Inspection and Approval: defective materials must be inspected and approved for return by BODYFRIEND. This meticulous process ensures that only genuine issues are addressed. If authorized, the materials will be repaired or replaced and returned at no charge.

Limitations

• This applies to massage chairs only (not accessories, documentation, or enhancements)
• Warranty is non-transferable
• Valid only within the continental U.S. (excludes Hawaii, Alaska, Puerto Rico, and U.S. territories)
• BODYFRIEND is not responsible for consequential damages
• This is the sole express warranty; it excludes all other warranties (including merchantability or fitness for purpose)
• Does not cover misuse, accidents, improper installation/storage, unauthorized repairs
• Claims must be made in writing within 5 years
• Warranty is void if unauthorized repairs are made

The laws of the State of California govern this warranty.

Exclusions

• Warranty card and required information (purchase date, installation details, RMA, etc.) must be provided
• Does not cover:

Labor

• Years 1–3: Labor is free
• Purchaser pays for shipping, duties, brokerage fees
• After 3 years, labor is chargeable
• Field service is available only during labor and within the continental U.S.
• If no issue is found, standard charges apply for unnecessary service calls

THREE-YEAR LIMITED WARRANTY

(HIGHKEY Massage Chair & AGERA AIR)

Coverage

• All parts, labor, and structural framework
• Year 1: Labor covered at no cost
• Years 1–2: Parts covered at no cost
• Years 1–3: Framework covered at no cost
• Defects in materials and artistry

Coverage applies for three (3) years from delivery. The return and repair process is the same as above.

Limitations

(Same as Five-Year Warranty, with the claim period reduced to 3 years)

Exclusions

(Same as Five-Year Warranty, with specific mention of electric 3V power supply issues)

Labor

• Year 1: Labor is free
• After 1 year, labor charges apply
• Field service is available during first year only
• Shipping, duties, and brokerage fees to be paid by Purchaser
• Standard fees apply if no problem is found

ONE-YEAR LIMITED WARRANTY

(HUGCHAIR Massage Chair)

Key Points

1. The product passed quality checks and meets fabric standards
2. Residential use only
3. Warranty void if:
4. Contact BODYFRIEND Customer Support for service
5. Warranty is non-transferable and not re-issuable
6. Valid for 1 year from purchase date

Warranty void if used in commercial settings or outside the continental U.S.

BODYFRIEND CUSTOMER SUPPORT

📞 855-200-3524

📧 service@bodyfriend.com

BODYFRIEND RETURN, EXCHANGE & REFUND POLICY

ITEMS NOT ELIGIBLE FOR RETURN, EXCHANGE, OR REFUND

Except for products with manufacturing defects as described below, all products are non-returnable, non-exchangeable, and non-refundable.

Floor models are sold “as-is” — no returns, exchanges, or refunds will be accepted under any circumstances.

RETURNS & REFUNDS: MANUFACTURING DEFECTS ONLY

General Guidelines

• BODYFRIEND accepts returns only for products with manufacturing defects.
• You must notify BOYFRIEND of the defect:
• Returns must be made within 30 days of purchase.
• A 20% restocking fee applies to all returns.

Return Requirements

• Original receipt required — no returns without it
• All returns must include:
• Items must be returned in undamaged, sellable condition
• You are responsible for all return shipping costs

Inspection & Outcome

• BOYFRIEND will inspect the returned item to determine eligibility
• Allow 7–14 business days for inspection and processing
• BOYFRIEND may issue credit, replacement, exchange, or repair at its sole discretion
• Returns not meeting these requirements may be rejected or destroyed at your request

Refunds

• Refunds will be issued in the same form as original payment
• Cash purchases over $250 will be refunded via check within 10 business days
• Refunds go only to the individual(s) listed on the invoice
• If store credit is issued, it applies to the product price + sales tax only (excludes shipping)

Exchanges & Repairs

• If you prefer an exchange or repair instead of a refund, notify BOYFRIEND
• BOYFRIEND will contact you to arrange the solution

DAMAGED PRODUCTS

If your order arrives damaged:

1. Save the product and all original packaging
2. Notify BOYFRIEND immediately
3. BOYFRIEND will arrange for inspection and pickup
4. You must return the damaged product within 30 days of delivery

BODYFRIEND will, at its sole discretion, issue credit, replacement, exchange, or repair for damaged items.

IMPORTANT: Keep all original shipping containers and packaging.

LIMITED WARRANTY

Products with material or artistry defects may only be returned, repaired, or replaced according to BODYFRIEND’s Limited Warranty.

Key Notes:

• Warranty is the only applicable warranty unless otherwise stated
• No other express or implied warranties apply
• Warranties last 6 months for non-residential use — beyond that, they are void
• No warranty or return for products used or shipped outside the continental U.S.

Refer to the official Limited Warranty card for full procedures and conditions.

REFUSAL TO ACCEPT DELIVERY

If you refuse delivery:

• You will be charged for return shipping and handling
• No refund will be given for non-refundable items
• You must pay the reshipping fee if you want the product sent again
• If no payment is received within 30 days, the product is forfeited
• Shipping charges are non-refundable

RESTOCKING & SHIPPING FEES

• A 20% restocking fee applies to most returns
• An additional $1700 shipping and handling fee will be deducted
• Shipping fees and surcharges are non-refundable

MISCELLANEOUS

• BOYFRIEND may update this policy at any time
• No changes are valid unless approved in writing by BOYFRIEND
• This policy defines your sole and exclusive rights for returns, exchanges, or refunds for BODYFRIEND products