Oxford Medical Instruments (OMI) backs most home therapy devices with a 1-year manufacturer's warranty against factory defects, plus lifetime product support after that. Some bundles carry a 1-year brand warranty instead. As your authorized dealer, RecovAthlete opens every claim for you. You never deal with OMI directly.
| Coverage |
Length |
What it means |
| Manufacturer's warranty |
1 year |
Factory defects and hardware failures covered, free of charge |
| Product support |
Lifetime |
Ongoing help with your device, no expiration date |
What's covered
COVERED
Factory defects. Problems from how the device was built.
Hardware failures. Controllers or parts that stop working on their own.
NOT COVERED
Accidents. Drops or spills.
Misuse. Not following the user manual.
Normal wear. Wear and tear from daily use over time.
Bundles
Some bundle sets carry a 1-year brand warranty instead of the standard manufacturer's warranty. Check your product page or ask us before you buy if you're not sure which applies to your bundle.
How to file a claim
- Find your receipt. Keep proof of purchase somewhere safe. You need it to open a claim.
- Contact us with your order number and a description of the issue. Photos help.
- We coordinate the claim with OMI and get back to you with next steps.
START A CLAIM
Call 866-861-6317 or email support@recovathlete.com. Have your order number and receipt ready.
What counts as misuse?
Anything outside the instructions in your user manual. Running the device longer than recommended, using it with unapproved accessories, or ignoring stated setup steps can void coverage.
Do I need to register my product?
No registration step is required. Keep your receipt or order confirmation as proof of purchase instead.
What happens after the 1-year warranty ends?
You still get lifetime product support. Contact us the same way and we'll help troubleshoot or point you to the right next step.
