OMI Returns

RecovAthlete is an authorized Oxford Medical Instruments (OMI) dealer. Orders ship via FedEx, some direct from OMI's European manufacturing site.

Shipping

Dispatch time

Orders dispatch within 1 business day, provided the item is in stock. We don't process or ship orders on Saturday or Sunday. You'll get a shipping confirmation email with your FedEx tracking number as soon as your order goes out.

Shipping options

Method Cost Delivery time
FedEx Standard Free 2-4 business days worldwide
FedEx Expedited Added cost Guaranteed 2 days worldwide

Prices include delivery, customs, and applicable taxes. Orders shipping within Europe fulfill from OMI's European Distribution Center.

Delivery times above are estimates. We encourage ordering early to avoid delays from shipping or stock availability.

Returns

We accept returns on products that are defective due to a manufacturing or workmanship issue, and on orders where we shipped you the wrong item by mistake.

START A RETURN

Call 866-861-6317 or email support@recovathlete.com with your order number and a description of the issue. We'll confirm eligibility and walk you through next steps.

A note on order acceptance

An order confirmation email doesn't guarantee your order is accepted. OMI reserves the right to accept, decline, or adjust quantity on any order after it's placed, including cases where a product was listed at an incorrect price by mistake.