Every new HealthyLine device bought through RecovAthlete carries a manufacturer warranty against defects in materials and workmanship, either 1 year or 5 years depending on the product. Check your product page or contact us to confirm which term applies to your unit.
REGISTER YOUR PRODUCT
Register your device with HealthyLine to activate warranty coverage: healthyline.com/pages/warranty-register. Registration takes under a minute and speeds up any future claim. The serial number is on the warranty card or on the back of the mat under the product tag.
1-Year Limited Warranty
Covers manufacturing defects under normal use, starting from your delivery date.
- Defective within the first year, not caused by misuse? You get a replacement, new or refurbished depending on availability.
- You'll need proof of purchase (order number, invoice, receipt, or card statement) and the unit's serial number.
- Contact us first. We'll troubleshoot, then get you an RGA number if the unit needs to go back.
- Send the controller back with the unit, folded correctly (stones facing inward, on the original fold lines).
- Warranty voids after one replacement, or if tags are cut, or the mat is folded the wrong way.
- Hawaii, Alaska, and international orders cover shipping both ways.
- Unit must reach the HealthyLine warehouse within the 1-year window to qualify. After that, trade-in credit is still available.
5-Year Limited Warranty
Applies to select InfraMat Pro products. Terms change by year of ownership.
| Warranty year |
Unit replacement |
Controller replacement |
| Year 1-2 |
Free, with a prepaid return label for Continental US |
Free, plus free shipping in Continental US |
| Year 3 |
10% of retail price, you cover shipping both ways |
Free, you cover shipping ($10 US, $30-60 international) |
| Year 4-5 |
20% of retail price, you cover shipping both ways |
Free, you cover shipping ($10 US, $30-60 international) |
Example: a $1,500 mat malfunctions 20 months in, inside year 2. Free replacement, prepaid return label. If the same mat malfunctions in year 3 instead, replacement runs $150 (10% deductible) plus shipping both ways.
- Hawaii, Alaska, and international customers cover shipping both ways in every year of coverage.
- Warranty starts on your delivery date and doesn't reset with a replacement unit.
- Voids after two replacements, or if tags are cut, or the mat is folded the wrong way (stones facing inward only, original fold lines).
- If inspection finds no defect or user damage instead, we'll return the unit to you at your cost, offer a trade-in, or dispose of it if you decline it back.
NOT COVERED
Damage from misuse, accidents, unauthorized repairs, or negligent use. Cutting tags off the mat voids coverage immediately.
How to start a warranty claim
Call 866-861-6317 or email support@recovathlete.com with your order number, serial number, and a description of the issue. Photos or video may speed things up. We'll troubleshoot with you first, then get you an RGA number if the unit needs to come back.
