RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we’re here to support your recovery and performance goals—without overpaying. Our 120% Price Match Guarantee makes sure you always get the best deal. If you find a lower price, not only will we match it, we’ll beat it by adding 20% of the price difference back to your refund.

How It Works:

• 60-Day Window: If you find the same item at a lower price from an authorized competitor within 60 days of your purchase, we’ll match it.
• We Add 20%: Besides matching the price, we give you 20% of the difference back.
• Same Currency: Price comparisons must be in the same currency as your original purchase.
• MAP Policy Required: The competitor must be an authorized dealer of the product and follow a Minimum Advertised Price (MAP) policy set by the manufacturer.

Terms and Conditions:

• Eligible Products: Must be the same model, SKU, and from an authorized seller.
• Verifiable Prices: We compare total verifiable selling prices (excluding taxes), including shipping.
• Manual Review: Our team reviews all claims for validity and eligibility.

Exclusions:

• Used, refurbished, or secondary-market products
• Wholesale, contract, or below-cost pricing
• Marketplace sellers (Amazon, Walmart, Costco, etc.)
• Flash sales, closeouts, clearance, or limited-time promos
• Price matches can’t be combined with other RecovAthlete discounts or offers

Our Ethical Pricing Pledge

We don’t undercut manufacturers or sell below cost. We follow ethical pricing standards prioritizing fairness, brand integrity, and long-term trust.

How to Submit a Claim:

• Get Proof: A screenshot, ad, or live link showing the competitor's lower price.
• Send Details: Include your order number, the product name, and the competitor info.
• Submit via Contact Page: [RecovAthlete Contact Us]
• Processing: Allow up to 6 weeks for verification and refund processing.
• With our 120% Price Match Guarantee, you can shop knowing you’ll never miss out on a better deal—because we’ll beat it.

🛒 Why Shop With Us?

• Free Shipping on Most Orders: Clear and upfront — no hidden surprises.
• 120% Price Match Guarantee: We refund the difference plus 20% extra if you find a better price.
• Fast, Friendly Support: Quick responses by chat, email, or phone — even after-hours.
• Vetted Brands Only: Every product we sell is handpicked for quality and reliability.
• Warranty Protection: All products are backed by manufacturer warranties.
• Financing Available: Flexible options like Shop Pay and Affirm make buying easy.

Shipping & Returns – Scandia MFG Products

Shipping Policy

Processing Time

All Scandia MFG orders are swiftly processed within 1 business day (Monday through Friday), ensuring a quick start to your shipping journey.

Shipping Rates

• USA Orders Over $250 – Free Shipping
• USA Orders Under $250 – Flat Rate: $12.95
• International Orders Over $350 – Free International Shipping
• International Orders Under $350 – Flat Rate: $22.95

Estimated Delivery Times

• Domestic (USA): 3–7 business days
• International: 5–11 business days

Tracking

You'll receive a tracking number by email as soon as your order ships.

Customs & Duties

International customers are responsible for any import duties, taxes, or fees imposed by their country's customs agency.

Return & Refund Policy

Return Window

We accept returns within 14 days of delivery.

Eligibility Requirements

To qualify for a return:

• Item must be unused and unopened
• Must be in its original packaging
• Must include proof of purchase (order number or invoice)

Return Instructions

To start a return:

1. Please email us at support@recovathlete.com with your order number
2. We'll provide return instructions
3. You must use a trackable shipping service to return the item

Return Shipping Costs

Customers are responsible for return shipping. We do not provide prepaid return labels.

Refunds

• Once we receive and inspect the returned item, we'll process your refund to the original payment method
• Refunds typically appear within 5–7 business days
• Shipping fees are non-refundable

Items Damaged or Incorrect on Arrival

If you receive an item that's damaged or incorrect, please don't hesitate to contact us at support@recovathlete.com with clear photos and your order number within 48 hours of delivery. We're committed to resolving any issues quickly and to your satisfaction.

Important Notes

We do not offer exchanges. This is because our inventory is constantly changing, and we cannot guarantee the availability of the desired product at the time of the exchange. If you want a different product, please place a new order and return the original item for a refund.

Returns that do not meet the above conditions or are sent without authorization may be refused. In such cases, the item will be returned to you at your expense.

Warranty Policy – Scandia MFG Products

At RecovAthlete, we stand behind the quality of every Scandia MFG product we offer. Each item is backed by Scandia’s official manufacturer warranty. Please review the details below for what’s covered and how to submit a claim.

✅ What's Covered

Gas Sauna Heaters

• 10-Year Limited Warranty on the heater unit
• 1-Year Warranty on parts (gas valve, pilot generator, and controls)

Electric Sauna Heaters

• Warranty coverage varies by model. Most units include:

Other Scandia Equipment

• Warranty terms are listed on each product page and in the manual.
• If you are unsure, contact support@recovathlete.com for clarification.

🔧 Warranty Conditions

To be eligible for warranty support:

• Product must be installed by a licensed professional
• Product must be used in residential or light commercial environments
• You must register your product with Scandia within 30 days of delivery
• → Register Here

❌ What’s Not Covered

• Damage due to improper installation, misuse, or lack of maintenance
• Unauthorized repairs or modifications
• Use in rental or multi-tenant properties
• Consumable components like heating elements or switches (unless otherwise stated)

🛠 How to File a Warranty Claim

1. Email us at support@recovathlete.com with:
2. We’ll coordinate with Scandia MFG to verify the issue and guide you through the next steps.

📌 Important Notes

• Warranty claims are subject to approval by Scandia MFG
• Customers are responsible for any labor or shipping costs not covered under warranty
• Replacements or repairs may take 2–4 weeks depending on parts availability

Need help registering or confirming your coverage? Get in touch at support@recovathlete.com