Hooga ULTRA5400 Full Body Red Light Therapy

Warranty Information

All Hooga products are covered by a manufacturer's warranty for defects or failures. The warranty begins automatically from the date of purchase—no activation is required.

Please note that the warranty does not cover damages caused by improper use, dropping, or misuse of the product. If you encounter any issues, please reach out to our customer service team at contact@hoogahealth.com for assistance.

Below are the warranty periods for each product category:

3-Year Warranty:

• All HG Series Panels
• All PRO Series Panels
• All ULTRA Series Panels
• All HG24 Bulbs

2-Year Warranty:

• Red Light Therapy Laser Helmet
• Red Light Therapy Neck Device
• Red Light Therapy Knee Massager
• PEMF Mats
• All Book Lights
• All Lightbulbs
• All Night Lights
• Plug-in Clamp Lights

1-Year Warranty:

• Red Light Therapy Pods
• Red Light Therapy Face Mask
• Red Light Therapy Belts/Wraps
• All Red Light Therapy Panel Stands
• Red Light Therapy Hat
• Hooga Charge
• Red Light Therapy Wand
• Hooga Dot
• Hooga Torch
• Flashlights
• Sauna Blanket

6-Month Warranty:

• All EMF Clothing
• Hooga Grounding Products
• All Lamps (Green Migraine Lamp and Tri-Color Desk Lamp)

For more details or to file a warranty claim, please contact us!

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we are committed to supporting your health and fitness journey while ensuring you receive the best value for your purchase. Our 120% Price Match Guarantee sets us apart by matching a lower price and topping it up by an additional 20% of the price difference.

How Our 120% Price Match Guarantee Works:

• 60-Day Window: If you find an identical item at a lower price from an authorized competitor within 60 days of your purchase, we will match it.
• Beyond Matching: We don’t just match the price—we add 20% of the price difference to your refund.
• Currency Consistency: To ensure accuracy and fairness, the price comparison must be in the same currency as your original purchase.

Detailed Terms and Conditions:

• Product Eligibility: The guarantee applies to identical products (from the same manufacturer, model, features, and SKU) from authorized dealers.
• Price Verification: We compare the total verifiable selling price, excluding taxes. Shipping and handling are considered, mainly when RecovAthlete offers free shipping.
• Fairness in Comparison: Our team reviews each price match request to ensure validity.

Exclusions to Note:

• Secondary Market and Used Items: This excludes used, refurbished, or secondary seller listings.
• Non-Public Offers: Excludes dealer, wholesale, contract, or below-cost pricing.
• Market Place Offers: Excludes sales from marketplace offers like Amazon, Walmart, Costco, etc.
• Special Sales Events: Excludes sales, flash sales, closeouts, clearance events, and limited-time promotions.
• Combination with Other Offers: This cannot be combined with other RecovAthlete discounts, promotions, or offers.

Our Ethical Pricing Pledge:

We are committed to ethical pricing and never sell products below cost, ensuring fairness, quality, and long-term customer trust.

Submitting Your Price Match Claim:

1. Gather Evidence: Obtain proof of the competitor’s pricing (advertisement, written quote, or webpage link).
2. Provide Details: Include your contact information, order number, and product specifics.
3. Submit Your Claim: Contact us via our Contact Us page: [RecovAthlete Contact Us].
4. Processing Time: Please allow up to six weeks for refund processing.

Our 120% Price Match Guarantee ensures that shopping with RecovAthlete means consistently securing the best value—guaranteed!

Straightforward Shipping Policy

At Hooga, we keep shipping simple. Here’s what to expect:

Domestic Shipping (United States):

• With Standard Shipping, your order will arrive within 2-6 business days.
• Expedited shipping is available through Express services. Orders placed before 12 PM CST ship the same day.

International Shipping:

• Standard international shipping may take up to 20 business days.
• Expedited international options are available via UPS services.
• All shipping charges are automatically calculated at checkout.

Important Notes:

• Hooga is not responsible for shipping delays caused by the carrier.
• If an incorrect address is provided, customers are responsible for the costs of re-shipping or can opt for a refund of the item cost.
• International shipments may be subject to duties/taxes.

For any questions, feel free to contact us!

Refund Policy

Returns: We offer a 60-day return policy. If 60 days have passed since your purchase, we regret that we cannot offer a refund. You can initiate your return by clicking the link below:

Start Return Process

For U.S. customers, you can generate a prepaid return label at our discounted rates, with the cost of the label deducted from your refund.

To qualify for a return, your item must be in the same condition as when received and in its original packaging.

Partial Refunds (if applicable):

• Items not in original condition, damaged, or missing parts (not due to our error).
• Items returned more than 60 days after delivery.

Refunds (if applicable): Once we receive and inspect your return, we’ll notify you via email about the status of your refund. If approved, a refund will be processed and applied to your original payment method within 3-5 business days.

Late or Missing Refunds (if applicable):

• Check your bank account again.
• Contact your credit card company, as it may take time for the refund to post.
• Contact your bank, as there may be processing delays.

If you’ve done all of the above and still haven't received your refund, please contact us at contact@hoogahealth.com.

Open-Box Items: Open-box items are not eligible for refunds.

Exchanges: We only replace items if they are defective or damaged. To exchange a product, please return the item and place a new order for the desired product.

Gifts:

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. A gift certificate will be mailed after the return is processed.
• If the item wasn’t marked as a gift or the gift giver had it shipped to themselves, the refund will be sent to the gift giver.

Feel free to contact us with any further questions!