120% Price Match

RecovAthlete's 120% Price Match Guarantee: Shop With Unmatched Confidence

At RecovAthlete, we are committed to supporting your health and fitness journey while ensuring you receive the best value for your purchase. Our 120% Price Match Guarantee sets us apart by matching a lower price and topping it up by an additional 20% of the price difference.

How Our 120% Price Match Guarantee Works:

• 60-Day Window: If you find an identical item at a lower price from an authorized competitor within 60 days of your purchase, we will match it.
• Beyond Matching: We don’t just match the price—we add 20% of the price difference to your refund.
• Currency Consistency: To ensure accuracy and fairness, the price comparison must be in the same currency as your original purchase.

Detailed Terms and Conditions:

• Product Eligibility: The guarantee applies to identical products (from the same manufacturer, model, features, and SKU) from authorized dealers.
• Price Verification: We compare the total verifiable selling price, excluding taxes. Shipping and handling are considered, mainly when RecovAthlete offers free shipping.
• Fairness in Comparison: Our team reviews each price match request to ensure validity.

Exclusions to Note:

• Secondary Market and Used Items: This excludes used, refurbished, or secondary seller listings.
• Non-Public Offers: Excludes dealer, wholesale, contract, or below-cost pricing.
• Market Place Offers: Excludes sales from marketplace offers like Amazon, Walmart, Costco, etc.
• Special Sales Events: Excludes sales, flash sales, closeouts, clearance events, and limited-time promotions.
• Combination with Other Offers: This cannot be combined with other RecovAthlete discounts, promotions, or offers.

Our Ethical Pricing Pledge:

We are committed to ethical pricing and never sell products below cost, ensuring fairness, quality, and long-term customer trust.

Submitting Your Price Match Claim:

1. Gather Evidence: Obtain proof of the competitor’s pricing (advertisement, written quote, or webpage link).
2. Provide Details: Include your contact information, order number, and product specifics.
3. Submit Your Claim: Contact us via our Contact Us page: [RecovAthlete Contact Us].
4. Processing Time: Please allow up to six weeks for refund processing.

Our 120% Price Match Guarantee ensures that shopping with RecovAthlete means consistently securing the best value—guaranteed!

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at RecovAthlete. 

• Free Shipping on Most Orders: Clear and upfront — no hidden surprises.
• 120% Price Match Guarantee: We refund the difference plus 20% extra if you find a better price.
• Fast, Friendly Support: Quick responses by chat, email, or phone — even after-hours.
• Vetted Brands Only: Every product we sell is handpicked for quality and reliability.
• Warranty Protection: All products are backed by manufacturer warranties.
• Financing Available: Flexible options like Shop Pay and Affirm make buying easy..

BOYFRIEND Shipping, Delivery, and Return Policy

For any issues during or after delivery or for returns, contact BOYFRIEND Support:

• Phone: 855-200-3524
• Email: service@bodyfriend.com
• Support is available Monday to Friday, 8:00 a.m. to 7:00 p.m. PST.

Please keep all original packaging if you need a return, exchange, or refund.

Shipping and Delivery

• You are responsible for product costs, shipping, insurance, and freight charges.
• Upon delivery, it's crucial that you sign for the package and conduct a thorough inspection. This proactive step ensures that any potential issues are identified and addressed promptly.
• BODYFRIEND is not responsible for delays or damages caused by third-party carriers.
• All shipments are FOB origin.
• If shipping within the continental U.S., you are responsible for all duties, taxes, and fees.
• If shipping outside the continental U.S., all sales are final, and warranties are void. Products shipped or used outside the U.S. cannot be returned, exchanged, or refunded. You are responsible for any customs duties or local fees.
• Delivery includes product assembly, a basic functionality test, and packaging removal (unless you ask to keep it).
• Deliveries happen Monday through Friday, 10:00 a.m. to 5:00 p.m. PST, and are usually within 5–10 business days of purchase.
• A delivery agent will call you to confirm the delivery date.
• Please ensure doorways are measured and rooms are cleared for easy access. Deliveries are made to the first or second floor only.
• An adult (18+) must be present for delivery.
• If you need to reschedule your delivery, please provide at least 48 hours notice. This allows us to accommodate your request and ensures a smooth delivery process. Failure to provide adequate notice may result in an additional fee.

Returns, Exchanges, and Refunds

• Most BODYFRIEND products are non-returnable, non-exchangeable, and non-refundable unless a manufacturing defect exists.
• Floor models are final sale and cannot be returned for any reason.
• For manufacturing defects, you must notify BODYFRIEND within 30 days of purchase.
• A 20% restocking fee applies to all approved returns, and you are responsible for return shipping.
• Items must be returned with the original receipt, in undamaged, sellable condition, and original packaging.
• BODYFRIEND will inspect the item and process returns within 7–14 business days. Based on their inspection, they may issue credit, replacement, exchange, or repair.
• Refunds will be made in the original form of payment. Cash purchases over $250 will be refunded by check within 10 business days. Store credits (if issued) cover product price and sales tax only, not shipping.
• If your order arrives damaged, please save all packaging and contact BODYFRIEND immediately. We are committed to ensuring your satisfaction and will inspect the product to decide whether to repair, replace, exchange, or refund.
• If you refuse delivery, you will be charged for return shipping. No refunds are given for non-refundable items. Additional fees apply if you want the product shipped again.
• Shipping fees and surcharges are non-refundable. A 20% restocking fee and a $1700 shipping and handling fee will be deducted from refunds on applicable returns.

Warranty

• A Limited Warranty covers BODYFRIEND products for material or craftsmanship defects.
• The warranty is valid for 6 months for non-residential use.
• Warranty is void for any products used or shipped outside the continental U.S.
• Refer to the official Limited Warranty card for complete details.

Note:

BODYFRIEND may update this policy at any time. Changes are valid only if approved in writing.

BODYFRIEND WARRANTY TERMS & CONDITIONS

FIVE-YEAR LIMITED WARRANTY

(Full Body Massage Chairs)

Coverage

• All parts, labor, and structural framework
• Years 1–3: Labor and parts covered at no cost
• Years 1–5: Structural framework covered at no cost
• Defects in materials and artistry

All goods (excluding accessories, documentation, or enhancements) should be free from material and artistry defects at delivery. Coverage lasts five (5) years from the delivery date.

Thorough Inspection and Approval: defective materials must be inspected and approved for return by BODYFRIEND. This meticulous process ensures that only genuine issues are addressed. If authorized, the materials will be repaired or replaced and returned at no charge.

Limitations

• This applies to massage chairs only (not accessories, documentation, or enhancements)
• Warranty is non-transferable
• Valid only within the continental U.S. (excludes Hawaii, Alaska, Puerto Rico, and U.S. territories)
• BODYFRIEND is not responsible for consequential damages
• This is the sole express warranty; it excludes all other warranties (including merchantability or fitness for purpose)
• Does not cover misuse, accidents, improper installation/storage, unauthorized repairs
• Claims must be made in writing within 5 years
• Warranty is void if unauthorized repairs are made

The laws of the State of California govern this warranty.

Exclusions

• Warranty card and required information (purchase date, installation details, RMA, etc.) must be provided
• Does not cover:

Labor

• Years 1–3: Labor is free
• Purchaser pays for shipping, duties, brokerage fees
• After 3 years, labor is chargeable
• Field service is available only during labor and within the continental U.S.
• If no issue is found, standard charges apply for unnecessary service calls

THREE-YEAR LIMITED WARRANTY

(HIGHKEY Massage Chair & AGERA AIR)

Coverage

• All parts, labor, and structural framework
• Year 1: Labor covered at no cost
• Years 1–2: Parts covered at no cost
• Years 1–3: Framework covered at no cost
• Defects in materials and artistry

Coverage applies for three (3) years from delivery. The return and repair process is the same as above.

Limitations

(Same as Five-Year Warranty, with the claim period reduced to 3 years)

Exclusions

(Same as Five-Year Warranty, with specific mention of electric 3V power supply issues)

Labor

• Year 1: Labor is free
• After 1 year, labor charges apply
• Field service is available during first year only
• Shipping, duties, and brokerage fees to be paid by Purchaser
• Standard fees apply if no problem is found

ONE-YEAR LIMITED WARRANTY

(HUGCHAIR Massage Chair)

Key Points

1. The product passed quality checks and meets fabric standards
2. Residential use only
3. Warranty void if:
4. Contact BODYFRIEND Customer Support for service
5. Warranty is non-transferable and not re-issuable
6. Valid for 1 year from purchase date

Warranty void if used in commercial settings or outside the continental U.S.

BODYFRIEND CUSTOMER SUPPORT

📞 855-200-3524

📧 service@bodyfriend.com