VibePlate Shipping

Return Policy

1. Return Conditions

  • Timeframe: Returns must be postmarked within 30 days of purchase.
  • Condition: Items must be new, unused, with all original tags and labels attached.

2. Return Process

  1. Request Authorization: Email us at info@vibeplate.com to receive a Return Merchandise Authorization (RMA) number.

  2. Prepare Your Package: Securely pack the item in its original packaging, along with the provided return form.

  3. Ship Your Return: Send your package to the address below, ensuring you include your RMA number:

    ProSystems
    Attn: Returns
    RMA # [Your RMA Number]
    9515 NW 112th St.
    Malcolm, NE 68402
    United States

    • Shipping Costs: Customers are responsible for return shipping charges. We recommend using a trackable shipping method. If you opt to use the prepaid shipping label enclosed with your package, the shipping fee will be deducted from your refund.

Refunds

  • Processing Time: Please allow at least 3 days after we receive your item to process your return or exchange.
  • Refund Timeline: Refunds may take 1-2 billing cycles to appear on your statement, depending on your credit card company.
  • Notification: Youā€™ll receive an email confirmation when your return has been processed.

Exceptions

For items that arrived defective or damaged, please contact us directly for a prompt refund or exchange.

Important Notes

  • Freight Charges: Customers are responsible for freight charges to and from VibePlate for returns.
  • Warranty: VibePlate reserves the right to void the warranty if the item shows signs of negligence or misuse beyond normal expectations for this equipment.

If you have any questions or need further assistance, please reach out to us at info@vibeplate.com. Weā€™re here to help!