Infinity Returns Policy

Refund Policy

At RecovAthlete, our priority is ensuring our customers' satisfaction with their purchases. We encourage you to review our Refund Policy before making a purchase for Infiniti Massage Chairs from RecovAthlete Online to understand our policies regarding refunds, returns, and repairs. Upon receiving goods from us, we recommend promptly inspecting them to ensure they meet your expectations in terms of quality and description.

If you have any inquiries regarding this policy, please don't hesitate to reach out to our Customer Care Team.

Change of Mind

Please make your selections carefully as refunds are typically not provided for changes of mind, incorrect selections, or finding the goods cheaper elsewhere. We advise previewing your orders thoroughly before adding them to your shopping cart and proceeding with your purchase.


30-Day Money Back Guarantee

We are pleased to offer our customers a 30-Day Money Back Guarantee on items purchased directly from our online store. Our Money Back Guarantee ensures that buyers can receive a refund if the goods are not received, are faulty or damaged, or do not match the delivered goods.

Within 30 days of receipt, you may be eligible to return your product for a refund provided it remains unused, unopened, and in its original packaging without any signs of tampering. Returned items must include all relevant documents (e.g., warranty certificates, user manuals, and any extra attachments), tags, and accessories. Returns showing signs of use or damage will void the refund.

Our return policy does not cover change of mind or compatibility issues. Please ensure thorough product previewing before making a purchase.

In special cases where the item has been opened and used, our team may approve a refund, but a restocking fee of 25% of the Recommended Retail Price (RRP) will be charged.

If you believe your return meets all the conditions outlined above, please follow the process below and contact us to initiate your return:

  1. Call us to begin the troubleshooting process within 30 days from the date of purchase.
  2. One of our customer care specialists will assist you with troubleshooting or guide you through product use as per our recommendations.
  3. Ensure that all accessories and parts included in the original delivery are returned with the item; any missing items will void the 30-day money back guarantee.

Contact Us

For any questions or concerns regarding your order, please contact our Customer Care Team immediately at 866-861-6317