Osaki Chair Warranty

Massage Chair Warranties( Osaki,Titan, Inada)

Standard 3-Year Warranty (Osaki, Titan, Apex, Galaxy, Otamic):

  • Covers parts, labor, and framework for 3 years
  • Parts and labor free for 1st year
  • Parts free for 2nd year
  • Framework covered for 3 years

Extended 4-Year Warranty (1 Extra Year):

  • Covers parts, labor and framework for 4 years
  • Parts and labor free for first 2 years
  • Parts free for remaining 2 years
  • Only valid with extended warranty purchase

Extended 5-Year Warranty (2 Extra Years):

  • Covers parts, labor and framework for 5 years
  • Parts and labor free for first 3 years
  • Parts free for remaining 2 years
  • Only valid with extended warranty purchase

Inada 5-Year Limited Warranty:

  • Parts, labor, framework covered for 3 years
  • Parts and framework covered for years 4-5
  • 2-year extended labor warranty available

What Is NOT Covered*:

  1. Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism.
  2. Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.
  3. Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.
  4. Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
  5. Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
  6. This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
  7. Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
  8. Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.
  9. The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
  10. Products used in commercial or corporate settings.
  11. Products purchased from unauthorized dealers.

Implied Warranty & Other Damages:

  1. Any implied warranties shall be limited to the duration of the 1 year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 3 year portion of this limited warranty.
  2. By making a purchase, you agree that Titan Chair LLC. will not be liable for any items damaged and/or lost while en route to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.
  3. In no case will Titan Chair LLC. be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.

How to obtain warranty service:

  1. You must provide proof of purchase for any warranty claim.
  2. You must obtain a return authorization number in order to ship products to a service center.
  3. You may obtain service advice, or an RMA number by contacting the Titan Chair LLC Customer Service department toll-free at 1-888-848-2630 ext.3.
  4. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Warranty Limitations and Exclusions:

  • Warranties are non-transferable and do not cover damage or loss caused by:
    • Use in a commercial or corporate setting
    • Failure to follow operating instructions
    • Electrical disturbances and power surges
    • Dropped product (including remote controls)
    • Damage resulting from improper use or maintenance
    • Vandalism
    • Environmental conditions (rust, corrosion, sand, dirt, wind, hail, earthquake, tornado, fire, flood)
    • Loss of use during the period of product repair
    • Products purchased from unauthorized resellers
    • Alterations or modifications of original condition
    • Theft
    • Neglect
    • Unauthorized repairs
    • Loss of power
  • Damage occurring during shipping and handling does not constitute a defect under this warranty.
  • Fading, wearing, and pilling of fabrics do not constitute a defect under the warranty.
  • Failures of attach points such as stitching, Velcro, and zippers do not constitute a defect under this warranty.
  • Under no circumstance shall Titan Chair, LLC or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, etc.), even if any party has been advised of the possibility of such damages.
  • Warranties are only valid within the 48 contiguous United States and Canada, provided the equipment has been operated according to the instructions accompanying it.
  • All warranties begin on the DATE OF PURCHASE. Titan Chair, LLC, at its sole discretion, will repair or replace any defective part within a reasonable time frame.