Massage Chair 30 Day Hassle Free Return & Exchange Policy

30-Day Hassle-Free Return Policy for Massage Chairs

At RecovAthlete, we're confident in the quality of our products, but we also recognize that sometimes a product may not fully meet your expectations. That's why we provide a 30-day hassle-free return policy for most items.

Key Points of Return & Exchange Policy:

  1. Original Packaging: Returns must be made in the original boxes. Additional charges apply if original packaging is not used.
  2. Non-Refundable White-Glove Delivery: This service fee is non-refundable. Additional charges apply for white-glove pickup on returns.
  3. Geographical Limitations: The policy is valid only for orders in the contiguous US, excluding Alaska, Hawaii, Puerto Rico, and international orders.
  4. Financing Fees: These are non-refundable and vary between 10%-15%.

Return Process:

  • Contact our team for a Return Authorization (RA) number and return address.
  • Ensure the item is in original condition and packaging.
  • Restocking fees and return shipping charges will apply for improperly returned products.

Cancellation Policy:

  • Cancellations are subject to non-refundable credit card fees (3%) plus a $20 processing fee.
  • If the order has shipped, the buyer is responsible for return shipping charges and any associated re-consignment fees.
  • Refunds are processed to the original payment method used.

30-Day Satisfaction Guarantee:

  • Excludes UltraComfort, Refurbished/Open Box/Certified Pre-Owned chairs (no returns for buyer's remorse, replacements for damaged chairs only).
  • Willing to cover fees for switching to another chair model.
  • Original packaging is required for returns; additional packaging and pickup fees may apply for missing original packaging.

Geographical Note: The policy applies only to orders within the continental US. Shipping fees for remote locations can be substantial.

Quality Issue Resolutions:

  • Options for repair, replacement, or exchange are provided, but declining these options incurs shipping and restocking fees.
  • Restocking fees: Human Touch and Cozzia (15%), Synca (20%).

Special Conditions:

  • Luraco i9 Max Billionaire Edition and Royal Edition are not returnable due to customization.
  • Medical Breakthrough Chairs have a 7-day trial period, with specific return conditions including a 25% restocking fee and the potential need to purchase original packaging for $550.

Eligibility for Return:

  • Items must be in resalable condition, including all documentation, and shipped within 30 days of the RMA issuance.