Kyota Massage Chair Waranty

Kyota Promise

  • 4 Year U.S. and Canada Residential Limited Warranty
  • Unlimited USA and Canada-based Customer & Technical Support
  • 4 Year Structural Framework Warranty
  • No-cost Replacement on Covered Parts for 2 Years
  • Covered Labor (In-home, if Necessary) for 1 Year

Limited Warranty

Kyota Massage Chairs are designed, built, and inspected to ensure excellence in operation and enjoyment. While rare, manufacturing defects can occur. This limited warranty exclusively covers manufacturing defects.

Warranty Period

For In-Home service, Kyota will arrange for all covered parts deemed necessary to be sent to the consumer and, if required, for an authorized service provider to repair the product at the customer's residence at no charge to the customer. If a particular part is no longer manufactured, Kyota may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. Suppose you choose not to accept a replacement for your product. In that case, Kyota is no longer responsible for repairs under the warranty coverage.

For any repairs needed during the 2-year parts warranty coverage, Kyota will provide covered parts at no cost; however, the consumer is responsible for any shipping, duties, and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. The structure warranty is limited to the steel and steel-welded parts of the frame. Suppose a replacement is issued under the Parts or Structure warranty period. In that case, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Kyota, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available within the major metropolitan areas of Canada and the United States. Rural areas are covered but may require extended intervals for service. Field Service requires pre-approval and, if necessary, must be performed by Kyota-authorized field service personnel to maintain warranty coverage.

Warranty Limitations and Exclusions

Warranties do not cover any loss or damage resulting from improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; inappropriate use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; damage created by pets, animals or insects; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair, and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred from shipping and handling does not constitute a defect under this warranty. Softening/ hardening foams and filling composites in pillows and pads are not defects under this warranty, as those items naturally change with use. Fading, wear, and pilling of fabrics do not constitute a defect under this warranty, as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty. Failures of attach points, such as, but not limited to, stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate a Kyota Warranty claim, call our Kyota Limited Warranty Service at 603-910-5333. Please be prepared to describe the product that needs service and the nature of the problem. A purchase receipt is required. All repairs and replacements must be authorized in advance. Service options, parts availability and response times will vary. Per our instructions, you are responsible for delivery and the cost of the product or any parts to the authorized service center for replacement.

Limits and exclusions: Coverage under this Limited Warranty is limited to Canada and the United States of America, including the District of Columbia and the U.S. Territories of Guam, Puerto Rico, and the U.S. Virgin Islands.

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