Cold Life Returns

RETURN & REFUND POLICY

General Return Conditions:

  • If you are dissatisfied with your purchase, you have 30 days from the date of receipt to request a refund.
  • A 10% restocking fee applies, and you are responsible for the costs of returning the item.
  • To potentially avoid additional costs, retain the original packaging and pallet if there is any chance you may return the unit.
  • The item must be returned in its original, working condition to qualify for a full refund. Partial refunds may be issued at the discretion of The Cold Life LLC.
  • Returns are processed promptly upon receipt. For any issues, please contact us at help@thecoldlife.com.

Damaged Goods:

  • Upon delivery, please inspect the product thoroughly before signing for receipt.
  • If you find any damage, report it to the delivery driver immediately and email us within 24 hours at help@thecoldlife.com to assist in making a claim with the carrier.

CANCELLATION POLICY

Cancellation Terms:

  • You may cancel your order within 14 days of purchase subject to a 4% cancellation fee based on the total order amount.
  • Cancellations made after 14 days incur a 10% cancellation fee.

Additional Notes:

  • Each Plunge is handcrafted in America and possesses unique characteristics.
  • Our limited warranty provides more details on standard blemishes that may be present on your plunge.